In2gr8ted Solutions Ltd Reviews 

220
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff and installation teams for their exceptional professionalism, helpful guidance, polite attitude, and efficient, clean work carried out on site. Consumers also highlight the outstanding customer service, noting that office staff provide prompt, polite, and reliable support from initial quotes through to final project completion and after sales care. Many people emphasize how smooth and hassle free the entire procedure is, expressing complete confidence in the reliable workmanship provided throughout. Though some reviewers encountered technical difficulties with equipment, installation standards, or extended delays waiting for necessary system updates during the setup process.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable throughout the entire... See more

Service

Reviewers highlight positive aspects of service, praising the professional approach from the initial quote... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent advice, support, and... See more

Product

Clients share ambiguous opinions on product experiences, highlighting mixed outcomes regarding performance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately it looks like the battery has developed a fault and are waiting for help from Giv but In2gr8ted Solutions have been very helpful. ---- Thank you very much to the team and specif... See more

Company replied

Rated 5 out of 5 stars

Our GivEnergy All in One battery stopped charging and discharging on 31st December - just before the New Year break. I emailed In2gr8ted and GivEnergy asking for help. Both companies responded on the... See more

Company replied

Rated 5 out of 5 stars

The work went really well ,with the operatives being friendly and working very hard during the day. Cups of tea were essential in the heat. The office back up was great and very efficient and I have... See more

Rated 5 out of 5 stars

Great company to work with. Paul was very knowledgeable and helpful. He was able to answer all queries professionally and honestly. We were completely new to Solar, and he helped us decide which was t... See more

Company replied


Company details

  1. Solar Energy Equipment Supplier
  2. Solar Energy Company
  3. Solar Energy Contractor
  4. Solar Photovoltaic Power Plant

About In2gr8ted Solutions Ltd

Written by the company

In2gr8ted Solutions are a well-established renewable energy company run by electricians and solar installers. Our dedicated team has 17 years of experience designing and installing PV systems and solar storage battery systems.

Our knowledge, experience and partnerships within a growing industry enable us to identify the best available solutions for our clients.

We take pride in our exceptional knowledge, experience, and partnerships within the renewable energy industry. Our deep understanding of the latest trends and technologies enables us to offer our customers the most suitable solutions that meet their unique needs.

At In2gr8ted Solutions, we are committed to delivering high-quality services and products backed by warranties and after-sales support. With us, you can be assured of a hassle-free experience from start to finish.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

220 reviews

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4.7

All reviews

(220)

42 reviews in the last 12 months

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Rated 4 out of 5 stars

I have used this excellent company twice now

I have used this company twice now. Once for fitting solar panels to a new roof space and most recently to remove and then refit and reboot solar panels in order to have the roof replaced.
They are quick to respond and all their staff in the office are helpful and follow things up quickly and efficiently. They were able to help at short notice for the reroof which was extremely helpful. The panels were dealt with and rubbish cleared swiftly.
The one thing that would have helped is a little more proactive contact from the work team so that we knew their ETA and when things might be done.

October 3, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thanks for taking the time to share your experience, we will pass your comments to all concerned.

Rated 5 out of 5 stars

Amazing customer service

I recently contacted In2gr8ted Solutions about the solar panels installed on my dad's house. The lady I spoke to (Julie) went above and beyond all my expectations in answering all my questions and providing paperwork to support all the answers to my questions. I was so overwhelmed by her kindness and the effort she put into helping me out. I also know that when they first installed my dad's solar panels he was very impressed with their service. I only wish I could give this company and Julie 10 stars. Thank you so much.

October 16, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

We are pleased your experience was positive, glad we were able to help, thanks for taking the time to post your comments.

Rated 4 out of 5 stars

Solar panels and batteries

Hi everyone at In2gr8ted Solutions.
A big Thankyou to you all for supplying and fitting our additional batteries to our existing system.
Thankyou for organising for Foxx to call and sort out the faulty issue, which in the end turned out to be a faulty lead connection.
Thanks for organising your team of fitters to call today and fixed the brackets to the batteries , making them nice and secure so the air flow can circulate freely around the units.
All in all we now have a full system that will hopefully give us many years of service.
We are absolutely delighted that you were able to help us with the supply of our Solar Panel and battery storage system.
We did have a few issues to sort through, which are now fully resolved And we are extremely pleased with everything.
A big Thankyou to everyone involved at in2gr8ted solutions.
Kind Regards
Andrew and Karen Cole.

October 12, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thanks for your honest review, it's appreciated. We hope your system provides you with many years of service and savings.

Rated 5 out of 5 stars

A company that cares

I had solar panels installed 6 years ago and was very happy with the company then although it was mainly dealt with by my husband so I found myself 6 years later and my husband not long died when something went wrong not knowing what to do but on phoning in2gr8ted solutions I was put at ease and told what I needed to do customer service was friendly and when they said they would phone me back did plus kept me updated as to when an engineer would be able to come which I only had to wait a couple of days they even phoned me to tell me his name to reassure me for when he phoned to say he was on his way .I can recommend this company to anyone who is thinking of getting solar panels installed as they are friendly professional and go the extra mile

August 10, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thanks for your kind words. We pride ourselves on our customer support and are happy to have helped.

Rated 5 out of 5 stars

Great service

Great service. Really positive all the way through from initial quotation through to installation and system all working great. Good bunch of lads doing the install and when there were a couple of problems early on they didn't hesitate to come out again to get things fixed. Electric bills now way down, system will pay for itself quicker than anticipated.

June 28, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for your positive comments they are appreciated, we will pass on to all concerned. We hope your system provides many years of service and savings.

Rated 5 out of 5 stars

16 solar panels fitted this week

16 solar panels fitted this week
The 2 workmen were quick and efficient, explained how it works.

August 22, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thanks for your review, we hope your system continues to provide good service and savings.

Rated 4 out of 5 stars

Solar & Battery Install

I had my Solar and Battery System installed at the end of April but I have waited until now to post a review to see how the system settled in and any issues first.

It was a long wait to get the system installed (6 months) and one comment I would make is that communication with customers in this situation is key to keeping people onside without too much frustration. I suggest some kind of online system to see the status of the order and the milestone it has reached available to view would help.

However, the system works well and has had no major issues due to the installation. The planned installation was to take place in one day but even though the installation team worked very hard and did a long day it was not possible and had to return a couple of days later. This made some things a bit rushed and I would have liked rather more explanation of some aspects. However, the team was great and made sure everything was working. The only thing was some missing aerial parts for the Myenergi Eddi but that was solved by getting some replacements sent from the manufacturer.

The admin support particularly when helping get the information required for my SEG application etc. has been excellent and very responsive. Thanks in particular to Bev for all her help.

August 13, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Many thanks for your comments which we've noted and passed to the relevant teams. We are pleased you are happy with your installation and hope your system provides you with many years of good service and savings.

Rated 5 out of 5 stars

Prompt service

Panels fitted within 3 weeks of ordering and all done within the space of a morning. I particularly appreciated the advice not to have an extra panel which I was considering, as it would not be cost effective.

July 28, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for your honest review it is appreciated.

Rated 5 out of 5 stars

Made simple ,efficient and done all the…

Made simple ,efficient and done all the paperwork as well.
Talked through best fitting options.
Fitters excellent, going the distance for best results.
very happy

July 17, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

We appreciate your review and are delighted you are satisfied with your installation, thank you!

Rated 5 out of 5 stars

Solar/battery system design and installation

From initial design and quote to installation by In2gr8ted Solutions, everything went like clockwork, including assisting with all necessary consents to export electricity to the grid and supplier. Special thanks to Bruce, Scott and Paul who were involved with the design/quote and installation for their friendly and helpful approach. Due to my experience, I've no hesitation in recommending this Company for such work.

July 25, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Many thanks for your review, we hope your system provides many years of service and savings. We have passed your kind comments on to all concerned.

Rated 5 out of 5 stars

Installation of second battery to recently installed system

We had a further battery installed in mid June to upgrade the solar panel installation carried out by In2gr8ted Solutions at the end of March 2023 bringing us up to a total of 2 batteries. The installation team were excellent, taking just one day to carry out the work. They were polite and very helpful and we would definitely recommend this company for their representatives (our was William), the very professional installation teams, and the fantastic office and technical backup support that they supply. Thank you In2gr8ted. Excellent - would definitely use again for any additional work required in the future.

June 19, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you so much for your very kind words, we will pass them on to all concerned, we hope your system provides you many years of service and savings

Rated 5 out of 5 stars

Super installation fitters

A moment of alarm when the fitters told me they could not do what I had agreed with the salesman. However they knew what they were about and came up with a better solution (all about siting the inverter). I was very impressed withel the two fitters who took care with what they did and went out of their way to do a very satisfactory job.

July 4, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for sharing your positive experience, we will pass your kind comments to the fitting team concerned.

Rated 5 out of 5 stars

Been impressed with this company

Been impressed with this company. From accepting initial quote, the contract etc all been straightforward (and all done using phone-friendly software), the surveyor turned up when expected and the installation (which was sooner than promised) was excellent. The three guys clearly knew what they were doing, were polite/friendly (despite the drizzle!), and left no mess at all. Oh and the panels work and look great ! Overall very happy

June 27, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

thank you for your honest review, your comments are very much appreciated, we will pass your thanks to the fitting teams

Rated 5 out of 5 stars

Good communication and pain free installation

This company was excellent at communicating. It took a while for things to be arranged but this was because of solar panels installation at present. I found also that they gave prompt advice on related issues such as my query regarding the connection of a hot water tank run off the solal panels.
The installers were polite and friendly and cleaned up the mess afterwards.

June 10, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

We appreciate your review and are delighted you are satisfied with your installation, thank you!

Rated 5 out of 5 stars

Superb Solar Installation

We cannot praise this Company enough, from start to finish, everyone involved gave us great confidence in their ability to deliver an excellent service and product. We were kept well informed by the office all through the process, nothing was too much trouble and any questions we had were answered without making us feel that we were being a nuisance. The guys installing were fabulous, very efficient, polite and cleaned up amazingly once they had finished installing. The whole experience felt like we were dealing with a family of people wanting to give you the best possible results. We would highly recommend this Company. Thank you so much to everyone at In2gr8ted Solutions, we are very happy bunnies...here's some extra stars!⭐️⭐️⭐️⭐️⭐️

June 19, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you for taking the time to share your positive comments

Rated 5 out of 5 stars

Happy customer

From initial contact through to installation and completion we felt confident in a great service and were not disappointed. All team members were professional and informative, answering any queries and offering helpful advice. A special thanks to Office Manager Julie who was patient and understanding with my numerous queries. First class service much appreciated.

May 25, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thanks so much for your kind words, we are very grateful

Rated 1 out of 5 stars

Terrible company - do not use them

Terrible company. As we were having a replacement roof needed work to be done to timescale. We were promised installation within 12 weeks and stating all items needed to install were available. Deposit paid and survey completed. Was informed by surveyor that design of installation would be delivered to me the following day (never arrived) and installation would be within a couple of weeks. 21 weeks later, and my roofer and I unable to get an answer either by phone or email we had to consider that they had broken the contract. Unable to get deposit back as they have done a survey. If you decide to use this company, which I advise against, do not agree to the survey before they give you a definite installation date. If you look at other reviews I am not the only person that they have got money from without providing any products or goods for. The company want to share logs and emails. I can do the same and I have witnesses to the conversation with the surveyor and phone calls.

June 13, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Your review is factually incorrect.

We have spoken to you on several occasions on the phone and via email (we can share the call logs and emails if you wish)

We have spoken to the owner of the surveying company who carried out the survey of your property personally. He assures me that under no circumstances would they promise a copy of the survey and would never suggest installation time frames.

We pay in excess of £100 for surveys, so your deposit of £100 doesn't even cover that. Let alone the paperwork and administration associated with new contracts. HIES (Home Insulation & Energy Systems) agree with us that enough work has been carried out to retain your deposit. We will not be refunding the £100.

Rated 5 out of 5 stars

Dear [In2Gr8ted Solutions Team],

Dear [In2Gr8ted Solutions Team],

I am writing to express my sincere appreciation for the installation of the solar battery at our premises on the 8th of June 2023. The entire process, from initial consultation to final setup, has been smooth and hassle-free, thanks to your team's expertise and professionalism.

Your team demonstrated outstanding knowledge and proficiency in recommending the appropriate solar battery system for our energy needs. The installation itself was carried out with meticulous attention to detail, and your technicians displayed great skill and efficiency throughout the process. The team's punctuality, courteous behavior, and respect for our property were highly commendable.

We are delighted with the functionality and performance of the installed solar battery. Since its installation, we have observed a significant reduction in our reliance on the grid and an overall improvement in our energy efficiency. Not only is this positively impacting our environmental footprint, but it is also translating into substantial cost savings.

June 8, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

Thank you so much for your very kind words, we will pass them on to all concerned, we hope your system provides you many years of service and savings

Rated 5 out of 5 stars

Solar Panels, Inverter & Battery Installation

Despite a month or so delay on installation which from hearing some of the stories online was only a short delay, the installation went well and after a few minor teething problems which were resolved quickly, the system is working great and has basically wiped out my electricity bill and has even helped me reduce my gas bill. i would recommend In2gr8ted Solutions to anyone wanting a Solar panel & battery system.

March 9, 2023
Unprompted review
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Reply from In2gr8ted Solutions Ltd

thank you for your honest review, glad to hear you are already making savings

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