In Demand Toys Reviews 333

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product range and competitive pricing, especially within the hobby market. Many highlight the outstanding customer service, noting the team's helpfulness, prompt communication, and willingness to go above and beyond, even sending replacement parts for damaged items. The delivery service is frequently commended for its speed, secure packaging, and efficiency, with many orders arriving quickly and in perfect condition. However, some people were dissatisfied with their experience, reporting issues such as receiving only a partial order, ignored correspondence, and unhelpful responses regarding product quality issues if reported after a short timeframe. A few other people also felt that the service was unreliable, with promises of delivery not being met and a lack of follow-up.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the wide selection of figures,... See more

Order

Reviewers mention positive feedback about order. Customers consistently praise the quick turnaround and... See more

Service

Clients share positive opinions on service, consistently praising its excellence and reliability. Many... See more

Customer service

Consumers find customer service to be a positive experience. Many reviewers consistently praise the prompt,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had a problem with these guys! They've always gone above and beyond! EG: I'd bought a high end figure from them and a part broke out the box, instead of asking me to send the whole figure back (... See more

Rated 5 out of 5 stars

In Demand are my first port of call for any action figures and I even check there first if there’s something nerdy outside of the toy market in case they happen to carry that too. Customer service is... See more

Rated 5 out of 5 stars

A fantastic company whether I’ve bought online or at MCM London. Always have received my preorders when they’ve come in to stock. Post really quickly as well. Whenever I’ve had a query I’ve had a resp... See more

Rated 5 out of 5 stars

Been shopping with ID Toys for years and I’ve always found them to be efficient and lovely to buy from. They’re great at keeping customers updated on any delays that are out of their hands on preorder... See more


Company details

  1. Toy Store

Written by the company

In Demand Toys are a UK based Action Figure toys store established in 2004. Specialising in collectable toys & figures from Star Wars, Transformers, Marvel Comics & Lots of other TV,Movie & Video Game franchises. We buy toy collections too!


Contact info

4.8

Excellent

TrustScore 5 out of 5

333 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Brilliant shop and website, great company

Based in Norwich, In Demand Toys are brilliant. Their shop is packed full of goodies and their website is easy to navigate. Items are dispatched quickly and safely. Recommended for anyone who is into collectibles and toys such as action figures.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

In demand toys are great!

Started using in demand toys at the start of last year for my transformers, and they have been amazing. From helping me with issues, and delivering quickly, i will continue to use them for the following years and look forward for more of my pre orders to arrive!

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great service. Very reasonable prices for rare figures.

I had not heard of this UK based company before but when I was searching for Underverse branded figures, In Demand Toys came up on my search results.

Usually the after market prices for these very limited Underverse collectables are often extortionately priced if you are unlucky enough to miss the pre-order slots.

In Demand Toys offered very reasonable prices for the figures from this brand and the fact that I did not have to worry about extra shipping and custom charges was another bonus.

Postage was via Royal Mail with tracking.

Highly recommended and a store that I will definitely add to my browsing list when I wish to add to my collection in the future

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the best service I've had from any company.

We are lucky in that there are a number of really good independent toys/collectors shops in the UK, but amongst them In Demand Toys has become my number 1 and go to choice for all orders.

I've used them so many times and they have always, without fail, delivered perfect items, quicker than expected, with outstanding communication.

I'm writing this long overdue review because I had thought there had been an issue with an order, no fault from In Demand, but that the order had probably gone missing in the Christmas post. Long story short, the store followed it up for me and provided details and photos and I then realised it was my mistake and it had been packed and delivered just as faultlessly as usual, within 2 days. The point is, even at this crazy busy period, with a huge number of customers just like me, all communication was prompt, polite, professional and helpful.

If you are reading this because you are in any doubt whether to use this company, I give them the highest recommendation possible. Its the best service I have had from any company, toy/collector or otherwise, and its been consistent across countless orders at all times of the year.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely Fantastic Shop

In Demand are consistently top class. My most recent order was in December, close to Christmas and everything was shipped quickly efficiently and correctly. The website is easy to use and very clear with product descriptions. This wasn't my first purchase, and will not be my last. I've never had a single issue in the time I've used them.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best in the UK

I've used In Demand Toys for a lot of Tranformers orders in the last few years. Their prices are always very fair, shipping is fast and communication is excellent.

Big recommend for any toy collectors out there!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!!!

I've been using In Demand now for a good few years and not once have I ever had a problem. Packages have always been secured, arrived either early or on the day expected. Absolutely fabulous service from beginning to end.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

1st rate store!

1st rate store!

Always one of my go-to independent shops for Transformers figures, very competitive prices and perfect customer service.

Would highly recommend.

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Guaranteed safe delivery and great customer care.

I have used many companies in the past after learning mistakes with places like Amazon (not great for mint on card collections). ID have been perfect the last few years with all my pre orders and I love the fact that everyone can get their collection completed by have rules that mean greedy people can't buy up all the stock just to flip at a higher price. Happy New Year guys and keep on rocking in 2026!

December 31, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent store

I’ve had numerous orders from here. Swift delivery from a decent service (so no delivery driver drop kicking it to over the roads garden), secure well packaged goods, all exactly as expected. I’ve never had any issues, and would happily buy from again.

December 15, 2025
Unprompted review

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