In Demand Toys Reviews 

334
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordered items arrive extremely fast, are securely packaged, and consistently reach them in wonderful condition. People consistently appreciate the wide selection of highly competitive products and the remarkably helpful support provided by the friendly team. Buyers note that shopping online or visiting the physical store is always extremely pleasant, making it a top destination for toy collectors. Some reviewers were not happy with customer care, stating that emails regarding pre-orders went completely unanswered, requests for assistance were abruptly denied, and various communications stopped entirely.

What people talk about most

Product

Customers report widespread satisfaction regarding product variety and condition. Reviewers frequently... See more

Order

Reviewers highlight positive aspects of order consistency, praising fast shipping times, reasonable prices,... See more

Service

Customers consistently note positive experiences with service, highlighting rapid deliveries, competitive... See more

Customer service

Reviewers mention positive feedback about customer_service, consistently praising the prompt, polite, and... See more

Delivery service

Clients share positive opinions on delivery_service, consistently highlighting fast and prompt shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had a problem with these guys! They've always gone above and beyond! EG: I'd bought a high end figure from them and a part broke out the box, instead of asking me to send the whole figure back (... See more

Rated 5 out of 5 stars

In Demand are my first port of call for any action figures and I even check there first if there’s something nerdy outside of the toy market in case they happen to carry that too. Customer service is... See more

Rated 5 out of 5 stars

A fantastic company whether I’ve bought online or at MCM London. Always have received my preorders when they’ve come in to stock. Post really quickly as well. Whenever I’ve had a query I’ve had a resp... See more

Rated 5 out of 5 stars

Been shopping with ID Toys for years and I’ve always found them to be efficient and lovely to buy from. They’re great at keeping customers updated on any delays that are out of their hands on preorder... See more


Company details

  1. Toy Store

Written by the company

In Demand Toys are a UK based Action Figure toys store established in 2004. Specialising in collectable toys & figures from Star Wars, Transformers, Marvel Comics & Lots of other TV,Movie & Video Game franchises. We buy toy collections too!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

334 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(334)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing Support

Having, by no fault of In Demand, received a figure with a missing part they set over a replacement part within 24 hours.

They always go above and beyond in getting orders our promptly, ad any communication with them has been polite and courteous.

A great store and my go to for buying my Transformers figures in the UK.

September 24, 2025
Unprompted review
Rated 5 out of 5 stars

Never had a problem with these guys

Never had a problem with these guys! They've always gone above and beyond! EG: I'd bought a high end figure from them and a part broke out the box, instead of asking me to send the whole figure back (pain in the butt considering the amount of packaging etc) they sent me the broken part from another they had in stock! awesome CS and always happy to help customers :)

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great company, order multiple times a year and never had an issue other than manufacturers delays which are beyond their control. Been to the store a few times in Norwich which is cool but a little too far for me to travel regularly

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I’ve bought from In Demand Toys on numerous occasions and had a really good experience each and every time. My go to retailer 👍

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best sellers of collectible…

One of the best sellers of collectible toys in the country. Bought dozens of products off them over years. Great prices, fast delivery and excellent communication. Their annual store party is on repeat in my calendar.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

The best website for buy Transformers from!

Ok so when I got back to buying Transformers again since 2022, I had visited several toy sites. Out of the ones I visit and used, Indemandtoys is the best all rounder!
The main draws are their Transformers or yearly clear our sales and delivery. They offer good Transformers ranges like from the newest or the import/ preowned stuff. The delivery has improved too. Like it used to take two days delivery but now it arrived the next day after they email me it has been shipped. Granted the time of shipping is not consistent (most days, if I order in the morning, it will be shipped the same day but other days, it will take days to be shipped after placing an order) but they are store company so I can't fault them if they get too busy.
The only improvement I would liked to see (but assume not possible as it will revamp the website itself) is stock level of the product. Like "low stock" is not enough for me as that product could still be in stock despite the low level.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

My go-to store for Transformers

My go-to store for everything Transformers. I’ve been buying from In Demand Toys for around 5 years over multiple orders and pre-orders and I’ve never had a bad experience - communication, packaging and service have always been second to none. You will always have a loyal customer in me.

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

A great, caring team.

Nick and the team there are truly exceptional. they have always gone above and beyond for customers AND have been very helpful to other retailers even though they're no obligation.

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Top lads with plastic cracks

Top lads. Mainly a third party masterpiece collector but often at TFNation I end up buying official from these top boys, and what little I get via mail order, they've been more than helpful. I imagine Hasbro are a right pain in the hairy brain to deal with, but these fellas soldier on for all us middle aged nerds.

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Have been using In demand toys for couple of years , really happy with the service. Made a mistake on a high demand preorder, thought it would mean losing out , they sorted it out asap! Good clear comms on everything. Hoping to make a trip to the store at some point

December 29, 2025
Unprompted review

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