In Demand Toys Reviews 

334
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordered items arrive extremely fast, are securely packaged, and consistently reach them in wonderful condition. People consistently appreciate the wide selection of highly competitive products and the remarkably helpful support provided by the friendly team. Buyers note that shopping online or visiting the physical store is always extremely pleasant, making it a top destination for toy collectors. Some reviewers were not happy with customer care, stating that emails regarding pre-orders went completely unanswered, requests for assistance were abruptly denied, and various communications stopped entirely.

What people talk about most

Product

Customers report widespread satisfaction regarding product variety and condition. Reviewers frequently... See more

Order

Reviewers highlight positive aspects of order consistency, praising fast shipping times, reasonable prices,... See more

Service

Customers consistently note positive experiences with service, highlighting rapid deliveries, competitive... See more

Customer service

Reviewers mention positive feedback about customer_service, consistently praising the prompt, polite, and... See more

Delivery service

Clients share positive opinions on delivery_service, consistently highlighting fast and prompt shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had a problem with these guys! They've always gone above and beyond! EG: I'd bought a high end figure from them and a part broke out the box, instead of asking me to send the whole figure back (... See more

Rated 5 out of 5 stars

In Demand are my first port of call for any action figures and I even check there first if there’s something nerdy outside of the toy market in case they happen to carry that too. Customer service is... See more

Rated 5 out of 5 stars

A fantastic company whether I’ve bought online or at MCM London. Always have received my preorders when they’ve come in to stock. Post really quickly as well. Whenever I’ve had a query I’ve had a resp... See more

Rated 5 out of 5 stars

Been shopping with ID Toys for years and I’ve always found them to be efficient and lovely to buy from. They’re great at keeping customers updated on any delays that are out of their hands on preorder... See more


Company details

  1. Toy Store

Written by the company

In Demand Toys are a UK based Action Figure toys store established in 2004. Specialising in collectable toys & figures from Star Wars, Transformers, Marvel Comics & Lots of other TV,Movie & Video Game franchises. We buy toy collections too!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

334 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(334)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great

Great, I’ve had a few preorders from this company and they have been great at keeping me informed and sending items out promptly. They were even able to delay shipping for me when I was on holiday. Thanks for your great service.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

A very good and trustworthy company and service

Used In Demand Toys for a number of figures (Marvel/Transformers/GI Joe) in the past couple of years. Have always been swift in sending my order within a good time-frame and the courier service has always been either on time, or flexible in re-arranging the delivery date (usually Royal Mail). Usually have good discounts on the go too.

One order that was a pre-order via PurpleDot didn't authorise payment for whatever reason. I contacted In Demand directly and they solved it within 30 minutes. Most times using PurpleDot have been fine.

Can't rate my experiences with them highly enough and will continue to use them

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

So, I ordered a Marvel Legends Green Goblin helmet on Thursday evening and it arrived Saturday morning, really well packaged.

Thoroughly impressed as I live in Norn Iron and many other companies try to extract the urine in terms of shipping fees, etc.

Top stuff!

April 12, 2025
Unprompted review
Rated 1 out of 5 stars

I’ve been a customer since 2021 and…

I’ve been a customer since 2021 and bought a few things with no problem, then before Christmas my daughter asked me what I wanted so I sent her the link for the figure I wanted etc, when it arrived the box had no packaging to protect it, the bubble and card has separated so when she contacted them they said to send it back and order it again. The figure stated it was non mint which I don’t mind. Whoever is deals with emails and packing need serious training

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Happy with my purchase from these guys

First time buying from these guys. Website states that on sale stuff might not be mint, bought some Joytoy bits, one item especially was nicely discounted. Both items received were mint and they were very well packaged! Delivered quickly, only positives to report 👍🏻

December 7, 2024
Unprompted review
Rated 4 out of 5 stars

A almost perfect shop

My favourite shop I order from them all the time with friendly helpful customer service. the only problem I have ever had is you have to chase up pre order deposits refunds if you never got your order. and with how busy my life is it's something I've not got round to in a couple of years. Would be nice if there was a way to submit refund requests on the order history page.

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

In demand toys have done it…

In demand toys have done it again.purchased something I had my eye on for an even better price,very happy with my boba figure.
Delivery was prompt again.
Thank you guys
excellent stuff👍

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Second order as good as the first!

I just got a second delivery from these guys. So far, my experience has been pretty good. I have to say that many companies do not seem to be able to accurately list goods, process an order and send it out quickly - but these guys have done it twice in a while row! This puts them well ahead of many competitors. Well done, will order from here again!

September 24, 2024
Unprompted review
Rated 5 out of 5 stars

Tf nation team

To the guys who did TF nation. Thank you even though you were mega busy you took time out to help. To the big man standing on watch you made a difference to me in my wheelchair your offers to assist were greatly appreciated. Son was mega pleased with haul from your stall. It was our first TF nation and guys like you mean i will definitely make point of going again.

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

Deadpool Legacy

I was a little hesitant at first with using InDemandToys, as I am when using any sites for the first time. I pre-ordered the New Deadpool Legacy figure. Got here way ahead of time, even ahead of Hasbro Pulse UK. Packaged amazing, assuring no damage to the item or box. Great sellers. Will 100% be using you guys again. Thank you.

June 14, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

I was a little nervous when I saw In Demand Toys advertising a collectible I was looking for at less than half its original price.
However, I need not have worried, the shop was real, the collectibles are great and the prices even better.
I’ll definitely be checking this site for any toys/collectibles I’m on the hunt for.
Perfect customer experience!

May 3, 2024
Unprompted review
Rated 5 out of 5 stars

First Class!

First Class!
Great service, great packing, quick delivery, and good prices, what more could you want!
Thanks InDemand!!

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and quality shop

Have shopped with in demand for several years and never been disappointed with their service. Received wrong item contacted them and they sorted out the right item and allowed me to keep the other. Only issue I do have was blocked from their facebook page for calling out tragedy chants in some of the chat sections. But all in all a very good shop I will keep using

January 17, 2024
Unprompted review
Rated 5 out of 5 stars

An excellent family run company

An excellent family run company

Been shopping with ID Toys for about 17 years, they actually got me back into collecting.

They have a fantastic warehouse with a shop located inside and stock a massive range of products including Star Wars, Marvel and Transformers.

November 8, 2023
Unprompted review

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