One star only because zero and negatives aren't allowed. It seems as if this crowd funding company is knowingly and willingly aiding complete scammers in fraudulently taking money from innocent victi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Its not even worth one star. They take money and then refuse to release funds - claiming unclear violations of some policy or guidelines but can never provide proper detail of what guideline. Interest... See more
Wouldn't trust this platform ever again. Seems these muppets updated their systems and wiped loads of accounts in the process. I only know this because I saw a comment from someone mentioning two upda... See more
Extremely disappointed. Ingiegogo refuses to take any measures against creators who blatantly defy their terms of use. After backing the G7 haul pack campaign for over $500, and waiting patiently... See more
Company details
Written by the company
IndieGoGo is a collaborative way to fund ideas. Founded on the principles of opportunity, transparency, choice, and action, IndieGoGo launched in 2008 to provide any idea (creative, cause or entrepreneurial) the tools and process to raise money, offer perks and keep 100% ownership.
Contact info
965 Mission Street, 6FL, 94103, San Francisco, United States
- support@indiegogo.com
- www.indiegogo.com
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Spent 1.5 hours wasting my time
Spent 1.5 hours, hit submit and kept taking me back to "complete ___ section", which I already completed and saved. After the 3rd time, I gave up. Kickstarter, it is.
February 24, 2025
Unprompted review
Reply from Indiegogo
Dear Kristina,
We’re sorry to hear about your experience, and we understand your frustration. Unfortunately, we weren't able to locate your account or campaign draft based on your Trustpilot review.
If you could please contact us using the email address associated with your Indiegogo account at www.indiegogo.com/contact, that would be helpful. Filling out the form will ensure your message goes directly to our User Operations Team, who will assist you further.
We appreciate your feedback and thank you for being part of our community.
No Customer Support
Update to their reply: The backers did e-mail you and either received no response, or, like I did, two weeks later they received auto-generated e-mails that didn't even attempt to solve their problem.
My favorite part of the most recent reply I received was the phrase "To help troubleshoot, here’s a list of [common contribution errors and solutions](insert link if applicable)."
So it took two weeks to reply to a problem, and the "person" responding couldn't even be bothered to paste in the appropriate link or delete the portion of the form message that you sent.
No one should believe any of your "just e-mail support and we'll help you" replies. They're all lies. Judging by your reviews online, nobody in your customer service department could be bothered to help a customer for at least five years.
***
It has been more than two weeks since I originally contacted them via email, asking for help. I eventually received another email that apologized for how long it took, and then asked me to provide all the information from my original email again because they "couldn't replicate the problem."
This was immediately followed by a "Tell us how we did!" email. I tried to respond two hours after the email was sent, and was sent to a link saying "Unfortunately, your problem has been resolved and the case is closed."
My problem was not resolved. It is clear there is nobody actually working in IndieGogo's Customer Service Department. I sent an expletive filled response to their unhelpful email, and look forward to getting the same vague, auto-generated response e-mail rather than communication from someone actively trying to help provide customer service.
*****
Not only is this site bad for backers, it's bad for people trying to fundraise legitimate projects.
I'm fundraising for a book, and I've had multiple potential backers complain that they are unable to make donations because they get error messages.
When I try and click on "Help & Support", I'm taken to the sign-in page, even though I'm already signed in. When I sign in again and click on "Help & Support", I'm taken back to the sign-in page.
I emailed them about this a week ago. They auto-replied with an auto-generated support request number. When you click on it to get updates, guess what? It takes you to the sign-in page where you can sign in and be taken to a completely blank page.
They have not actually sent a non-auto-generated response to my query. Meanwhile, a select few donations have gone through by persistent backers who've told me they've repeatedly received error messages, and are unclear what they did differently when the donation actually went through.
I'd love to figure out what's going on but there is zero customer support. I'm sure they'll reply with their generic "e-mail support and we'll help you" message but then they won't answer the e-mail.
I had a positive experience with IndieGogo when I did a fundraiser in 2017 but my current experience has been a disaster, and I would encourage people to avoid this website at all costs, be you looking to fundraise or suppost someone else's fundraiser. Their website is a disaster and there is zero customer support.
February 3, 2025
Unprompted review
Reply from Indiegogo
Dear Adam,
We understand your frustrations regarding the contribution errors that your backers were receiving and want to assure you that we take these matters seriously. Our team works diligently to uphold our policies to create a safe environment for all users. If your backers are having issues contributing, then we recommend that they reach out to both their credit card companies to approve the charges as well as convey their specific concerns to us by reaching out to us directly at indiegogo.com/support. I'm sure you can understand that we cannot share the reasons for payment failures with campaign owners directly, as we take personal privacy seriously. But we're happy to help backers directly with any payment issues they are experiencing.
Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your vigilance in bringing these issues to our attention.
Keep your money is my advice..
Keep your money is my advice... Having ordered a Ring One what seems like years ago and having been lied to again and again and again about the despatch of the product, I for one have learned a valuable lesson. Indegogo is little more than a showcase for scammers who will take and use your money with what appears to be zero accountability, zero protection and zero oversight once they take your money. What is going on here must be right on the very very fringe of legality... Avoid...
February 14, 2025
Unprompted review
Reply from Indiegogo
Dear Customer,
We understand that a delay in receiving your perk can be quite disappointing, and we appreciate you bringing this to our attention.
It’s important to note that the responsibility for delivering perks lies with the campaigner. To resolve this issue, we recommend reaching out to them directly. If you’re unsure how to contact the campaigner or need any assistance, please let us know. You can reach us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. Our User Operations Team is ready to support you.
Thank you for your understanding, and we hope you receive your perk soon.
Reply from Indiegogo
Dear Anne-Laure,
We sincerely appreciate your feedback and are happy to hear about your positive experience with crowdfunding on the Indiegogo platform. Thank you for taking the time to share your insights here. Your engagement is essential, and we’re grateful to have you in the Indiegogo community.
Too little protection for backers
Too little protection for backers. It's a great idea but most end in disaster. After you've paid your at the mercy of the seller. In contrast with webshops, in most cases you get no warranty or customer service. Most projects just flunk and you're left with a useless piece of equipment. The only benefactor is the person creating the project.
In the end it's not like you're getting something at bargain prices, only unfulfilled dreams and wishes.
I also think Indiegogo itself is on the edge of being legally correct. There should be an overseeing body to protect costumers, but thats either absent or ridiculously hard to reach for backers.
December 5, 2024
Unprompted review
Reply from Indiegogo
Dear Kurt,
We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community.
We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners.
Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission.
If you have specific concerns about a campaign, please contact us directly at indiegogo.com/support. Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.
Hi All,
Hi All,
Ill keep this short, (DISASTER STAY CLEAR)
Never use this application, you will be drawn into a purchase and never receive your order and be totally ignored by the company you purchased from.
The idea has good intentions but its a total disaster.
STAY CLEAR
February 3, 2024
Unprompted review
Reply from Indiegogo
Dear Customer,
Thank you for sharing your concerns. We understand how essential effective communication is for our backers, and we genuinely want to help. However, I was unable to gather enough details from your post to fully address your issue.
Please reach out to our support team at indiegogo.com/support using the email address linked to your Indiegogo account. They are here to assist you and provide the support you need.
Thank you for bringing this to our attention.
Supporting Fraud on their platform
Supporting Fraud on their platform. Don't use!
January 9, 2025
Unprompted review
Reply from Indiegogo
Dear Elias,
We take your concerns about scams seriously and want to emphasize that our priority is protecting backers, not enabling dishonest behavior. Scammers harm not just backers but also damage our reputation, and we are dedicated to identifying and removing them to maintain a safe platform.
We also recognize that some situations, where entrepreneurs encounter challenges or fail to communicate effectively, can be perceived as scams. To address this, we require campaigners to provide monthly updates, ensuring that backers stay informed.
Understanding that crowdfunding carries inherent risks, we offer tools like product stages and Trust Proven badges to help backers make informed decisions. Our mission is to foster innovation within a supportive community, and your trust is vital to that effort.
If you have specific concerns about a campaign, please reach out to us at indiegogo.com/support. Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your vigilance in these matters.
Sticking an £8 “tip” on a £15 order…
Sticking an £8 “tip” on a £15 order automatically after you’ve put in the payment method is utterly unacceptable - too easy to miss and pay. Bloody awful for the genuine small business that is using the platform to raise funds as it will stop people that don’t know them buying.
February 1, 2025
Unprompted review
Reply from Indiegogo
Dear Paula,
Thank you for sharing your thoughts on Indiegogo's tipping feature.
When you add a tip to your transaction, you’re supporting Indiegogo directly and helping us further our mission of empowering innovators through community-driven funding. We’re proud to provide a low-cost platform that allows creators to access the resources they need to bring their ideas to life. Our platform fee remains at 5%, a rate that has not changed in over 15 years. Tips help us maintain our platform, offer exceptional customer service, and invest in technology that enhances the experience for both Innovators and Backers.
Tipping is completely optional—you can set the tip amount to £0 if you prefer. Additionally, you can request a refund for your tip at any time, and it will not affect your contribution to the campaign. For assistance, please reach out to our support team at indiegogo.com/contact.
We appreciate your feedback and thank you for being a valued part of the Indiegogo community!
Absolutely no support from indiegogo
Absolutely no support from indiegogo. No response to mails what so ever.
The campagne was a fake one, Neither the company name used nor the photos we're legit.
This is absolutely bad practice. We need a class action LS against indiegogo.
January 30, 2025
Unprompted review
Reply from Indiegogo
Dear Peter,
Thank you for reaching out and sharing your concerns. We understand how important it is for backers to feel confident in their contributions. Unfortunately, we weren’t able to identify which campaign you are referring to. To help us investigate further, could you please contact us directly at www.indiegogo.com/contact using the email address associated with your Indiegogo account? Our User Operations Team is ready to assist and review your situation.
Absolute scam
Absolute scam, they allow people to take your money through them then disappear. They provided so called contact details for the campaign owner which are invalid which they clearly hadn't even checked, before providing. Dont waste your money here there "trust &user security" does nothing
January 27, 2025
Unprompted review
Reply from Indiegogo
Dear Clive,
We’re sorry to hear about your experience, and we understand your frustration. Unfortunately, we weren't able to locate your account or contributions based on your Trustpilot review.
If you could please contact us using the email address associated with your Indiegogo account at www.indiegogo.com/contact, that would be helpful. Filling out the form will ensure your message goes directly to our User Operations Team, who will assist you further.
We appreciate your feedback and thank you for being part of our community.
Backed many of their projects - 100% SCAM
Backed many of their projects, but almost never recieved the product/perk. The don't mind taking % of the money from backers and not taking care of companies delivering the projects. They are taking no resposibility for leading a number one SCAM site! In short you will LOSE YOUR MONEY, but it's a LEGAL SCAM!!! Welcome to the brave new world of raw capitalism!
January 27, 2025
Unprompted review
Reply from Indiegogo
Dear Customer,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
Full of Scams
Scam campaigns are rampant; I contacted Trust and Safety team multiple times and despite promising that they would have the campaign owner edit the false details nothing happened.
January 22, 2025
Unprompted review
Reply from Indiegogo
Dear P.,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
Reply from Indiegogo
Dear Horst,
Thank you for reaching out to us here at Indiegogo, and we’re sorry for our delayed reply to your email.
For privacy reasons, we will reach out to you off of Trustpilot regarding your issue. We have sent an email to your Indiegogo account email address; please refer to reference #1841378 for more details.
Thank you for your patience and understanding.
SCAMMERS! DON'T BUY
SCAMMERS!
I backed LIVALL PikaBoost 2.
It "was" sent 3 months ago. Still no tracking code. No response neither from the producer nor from Indiegogo. It's a total scam.
Don't buy anything from them - SCAMMERS.
I'm reporting it to the Police.
October 1, 2024
Unprompted review
Reply from Indiegogo
Dear Łukasz,
We understand that a delay in receiving your perk can be quite disappointing, and we appreciate you bringing this to our attention.
It’s important to note that the responsibility for delivering perks lies with the campaigner. To resolve this issue, we recommend reaching out to them directly. If you’re unsure how to contact the campaigner or need any assistance, please let us know. You can reach us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. Our User Operations Team is ready to support you.
Thank you for your understanding, and we hope you receive your perk soon.
Website for scammer startups
Website for scammers! Never again will trust these so-called small projects start up backing websites. Too many projects undelivered or delivered products that do not work! They should be reported to Trading Standards and the FBI.
The particular campaign I have a complaint about is the The Thermometer by Thermbot. Scammed thousands of money from thousands of backers across different platforms. Who is responsible and who should be prosecuted for legally enabling scammers to thrive on hard-earned money from the regular customers?
I invoke my rights under Indiegogo's ToU. This is my formal request for full refund of my pledge amount as the campaign reward has not ben fulfilled after successful
Contribution ID: 248
Contribution Date: September 18, 2020
Contribution amount: $89
December 30, 2023
Unprompted review
Reply from Indiegogo
Dear Zhivko,
We understand your concerns regarding this campaign, and we want to assure you that we are actively reviewing it to determine if it is in violation of our terms of use, and if so to take the necessary actions.
Our team is committed to maintaining a safe and trustworthy platform for our backers and campaigners. We appreciate your vigilance in bringing this to our attention. If you have any further information or specific concerns to share, please feel free to reach out to us at indiegogo.com/support.
SCAMMING
SCAMMING, THIEVING companies apply here. I purchased a product earlier this year, paid $215. The product arrived (after 5 months after estimated arrival, okay, whatever) The product finally arrived but NEVER worked, NO support from the campaign owner at all. I am stuck with a $215 piece of junk. I can't dispute my CC because of course it's over 6 months. I contacted Indiegogo and they said to open a dispute. I've done that 2 times now and each time I hear NOTHING back and when I log in, it says resolved. Nothing is resolved and Indiegogo continues to have this scamming company's campaign on their site. The comments on the campaign shows that there are many, many people just like me that have been scammed.
September 11, 2024
Unprompted review
Reply from Indiegogo
Dear Erika,
We’re sorry to hear that you're unhappy with your perk. We understand that this is frustrating.
Since the campaigner is responsible for their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter.
Scam
Don't buy from not official companies at this web, all the other are scam
December 18, 2024
Unprompted review
Reply from Indiegogo
Dear Guy,
We take your concerns about scams seriously and want to emphasize that our priority is protecting backers, not enabling dishonest behavior. Scammers harm not just backers but also damage our reputation, and we are dedicated to identifying and removing them to maintain a safe platform.
We also recognize that some situations, where entrepreneurs encounter challenges or fail to communicate effectively, can be perceived as scams. To address this, we require campaigners to provide monthly updates, ensuring that backers stay informed.
Understanding that crowdfunding carries inherent risks, we offer tools like product stages and Trust Proven badges to help backers make informed decisions. Our mission is to foster innovation within a supportive community, and your trust is vital to that effort.
If you have specific concerns about a campaign, please reach out to us at indiegogo.com/support. Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your vigilance in these matters.
absolute scam
If at all i could give negative stars i would, as this website is a complete scam, the products dont arrive and they dont provide any refunds too
December 11, 2024
Unprompted review
Reply from Indiegogo
Dear Ava,
We share your concern about scams and want to assure you that we are dedicated to protecting our backers. Scammers undermine the hard work of genuine entrepreneurs, and we do everything we can to identify and eliminate them from our platform.
Crowdfunding inherently involves risk, especially for projects that may not reach fruition, which is why we provide features like product stages and Trust Proven badges to help backers make informed decisions. Our goal is to facilitate innovation and create a community where backers can support new ideas and empower creators to bring their visions to life. Scammers have no place in our mission.
Indiegogo you are responsible to ensure…
Indiegogo you are responsible to ensure our money safe and refunded in SCAM companies that you list like LIVALL PUKABOOST.
Please return my money
ID3590
December 13, 2024
Unprompted review
Reply from Indiegogo
Dear HMS,
We’re sorry to hear that you haven’t received your perk yet. We understand that this is frustrating.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter.
Zero rating - scam and scam complicit
Zero rating. The company allows scammers to create campaigns that lead to the development of no products, but collect money from backers without ever honoring the obligations. IndieGoGo absolved themselves of liability, while this company collected $3.5 million, read the Be You Chair campaign, section with user comments.
If you want to throw your money out of the window, do so, you'll get at least some satisfaction from that, but never back anything on IndieGoGo, they're complicit to scams amplifying this behavior by seeming a reliable platform.
UPDATED: See below IndieGoGo generic response, which says nothing. It sounds good, congrats on typing so many letters, but in practice you offer zero protection. How can I manage my risks after I sent the fraudulent campaigner the money? I have no power, and you provide zero security. I did write you directly, and your colleagues responded an equally generic response of 'please contact the campaigner' which I did and wrote your colleagues as well that there is no refund and no communication with the campaigner. What can you do from here? That is why your whole platform is a bluff, it offers no protection once you transfer the money to the campaigner. By continuing to apply the same rules to campaigners and backers IndiGoGo became an enabler for scammers.
December 6, 2024
Unprompted review
Reply from Indiegogo
Dear Luliana,
We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community.
We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners.
Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission.
If you have specific concerns about a campaign, please contact us directly at indiegogo.com/support. Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.
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