One star only because zero and negatives aren't allowed. It seems as if this crowd funding company is knowingly and willingly aiding complete scammers in fraudulently taking money from innocent victi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Its not even worth one star. They take money and then refuse to release funds - claiming unclear violations of some policy or guidelines but can never provide proper detail of what guideline. Interest... See more
Wouldn't trust this platform ever again. Seems these muppets updated their systems and wiped loads of accounts in the process. I only know this because I saw a comment from someone mentioning two upda... See more
Extremely disappointed. Ingiegogo refuses to take any measures against creators who blatantly defy their terms of use. After backing the G7 haul pack campaign for over $500, and waiting patiently... See more
Company details
Written by the company
IndieGoGo is a collaborative way to fund ideas. Founded on the principles of opportunity, transparency, choice, and action, IndieGoGo launched in 2008 to provide any idea (creative, cause or entrepreneurial) the tools and process to raise money, offer perks and keep 100% ownership.
Contact info
965 Mission Street, 6FL, 94103, San Francisco, United States
- support@indiegogo.com
- www.indiegogo.com
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
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We won't use Indiegogo ever again.
We recently made a contribution through Indiegogo to PLX devices and then subsequently requested a refund within the refund request cut off date published by Indiegogo. Even though the request was before the published end date they said we had to take it up with the campaign owner. The campaign owners then took 3 weeks to process and reject the refund request stating it was out of time, even though the original request was in time. Both parties do not answer any direct questions when you challenge them with a breach of terms. Indiegogo's main concern is to try and absolve themselves of all responsibility. It's a shame because I believe in the concept but from all the dissatisfied customers and questionable business ethics going on via their platform I think a new platform with an honest consumer centric approach will soon dominate the crowdfunding space. And this is only one of the campaigns that we are left out of pocket with.
October 28, 2024
Unprompted review
Reply from Indiegogo
Dear Amelia,
We’re sorry to hear about your disappointing experience with our platform.
It was unclear from your review exactly which campaign(s) you are referring to but we wanted to assure you that our Trust team is committed to keeping our platform safe. When we receive feedback from our community, we have a protocol for investigating unfulfilled campaigns, which could include requesting demonstrative proof that the campaign owner has progressed towards fulfillment. Our protocol for enforcing unfulfilled campaigns could include any of the following based on the circumstances: banning campaign owners from launching new campaigns, sending campaign owners to collections, and reporting campaign owners to law enforcement officials if we suspect malintent.
Indiegogo was founded with the mission to allow any entrepreneur or creator to find funding for any idea. Like many companies, we’ve learned that platforms must play a bigger role in user protection. As such, we’ve taken a close look at how this landscape has changed and have a renewed commitment to Trust & Safety. Changes that reflect this commitment are already underway and more will be launched on the platform.
Please feel free to reach out to us directly at support@indiegogo.com with more details about your specific concerns and we can take a closer look.
Thank you for all of your understanding. We truly appreciate your feedback.
Really not a great company so far
Really not a great company so far, I have asked so many times to put my campaign back into draft (Isobel horror film) and they said they would but haven't. None existent support when I have paid for Indiegogo premium also. Complete money grabbing.
November 29, 2024
Unprompted review
Reply from Indiegogo
Dear John,
Thank you for sharing your concerns about our customer support. We understand how essential effective communication is for our backers, and we genuinely want to help. However, I was unable to gather enough details from your post to fully address your issue.
Please reach out to our support team at indiegogo.com/support using the email address linked to your Indiegogo account. They are here to assist you and provide the support you need.
Thank you for bringing this to our attention.
Buyers beware, no protection from scams, no real validation
Buyers beware, I was scammed on a campaign. Money went out, updates stopped coming and Indiegogo facilitated the robbery of $125,000 from about 1,000 people. What came out of the investigation was basically that the company had done no due diligence on the campaign funder, provided no assistance in getting in contact and told everyone to pound sand. Do not use this company. They didn't even refund my "indiegogo tip".
May 22, 2024
Unprompted review
Reply from Indiegogo
Dear customer,
We share your concern about scams and want to assure you that we are dedicated to protecting our backers. Scammers undermine the hard work of genuine entrepreneurs, and we do everything we can to identify and eliminate them from our platform.
Crowdfunding inherently involves risk, especially for projects that may not reach fruition, which is why we provide features like product stages and Trust Proven badges to help backers make informed decisions. Our goal is to facilitate innovation and create a community where backers can support new ideas and empower creators to bring their visions to life. Scammers have no place in our mission.
***SCAM ALERT***
***SCAM ALERT***
AVOID USING THIS COMPANY. THEY ARE AN ABSOLUTE SCAM. YOU'VE BEEN WARNED.
I have no idea how this company hasn't already been shutdown with the amounts of complaints and lawsuits that have come their way already.
June 1, 2024
Unprompted review
Reply from Indiegogo
Dear Yisan,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. We will include your information as we conduct a review of this campaign. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, if you have more feedback to share please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
Good with minor issues
So far, so good—except for the color quality of the beamer. This is not as expected and a little bit unnatural. Otherwise, it would get 5 stars.
September 11, 2024
Unprompted review
Reply from Indiegogo
Dear Tibor,
We sincerely appreciate your feedback and are happy to hear about your positive experience with crowdfunding on the Indiegogo platform. Thank you for taking the time to share your insights here. Your engagement is essential, and we’re grateful to have you in the Indiegogo community.
Do not invest anyoney on that platform
Do not invest anyoney on that platform. They simple don't care about backers they only collect money from campaign owners. I'm like ment others in a situation where campaign looks like fraud. Campaign owner collected around 400 000EUR and there is no support from Indiegogo to sort out that issue. Each backers lost minimum 350eur and nobody cares...
November 19, 2024
Unprompted review
Reply from Indiegogo
Dear Dawid,
We’re sorry to hear about your experience, and we understand your frustration. Unfortunately, we weren't able to locate your account or contributions based on your Trustpilot review.
If you could please contact us using the email address associated with your Indiegogo account at www.indiegogo.com/contact, that would be helpful. Filling out the form will ensure your message goes directly to our User Operations Team, who will assist you further.
We appreciate your feedback and thank you for being part of our community.
NEVER trust Indiegogo - scammed and NO support
One should never trust a campains on Indiegogo. (Well, almost no campaign). Their platform is within their knowlegd being abused by scammers. Once they collect the money, they disappear. Backers that express critical reactions are marked as 'refunded', but they never get the money. They do this because that way, you no longer can react on the campain site. So it's impossible for backers to stay in touch and react. And Indiegogo does not care at all. There is no support at all, just standard 'go away' answers, just like the one they post under every bad review here. They do not care for the crowdfunding-idea at all, only for the profit they make on transactions. So even criminal activities are allowed within their policy. They show no shame, and leave many backers disappointed and with a disbelief in crowdfunding. Indiegogo's policy should be judged in a court of law! A shame for all that is about crowdfunding! (and @Indiegogo: thank you in advance for the standard answer you will post below)
September 16, 2024
Unprompted review
Reply from Indiegogo
Dear Steven,
We understand your concerns about scams and want to clarify that our priority is protecting backers, not enabling dishonest behavior. Scammers not only take from you, but they also take from us by significantly damaging our reputation. We are committed to actively identifying and removing these individuals from our platform to maintain a safe and trustworthy environment for our community.
We also recognize that there are situations often labeled as scams that can arise when an entrepreneur faces challenges, falls behind schedule, or fails to communicate effectively with their backers. We understand why backers feel apprehensive and use the term 'scam' in these cases. It’s unacceptable for a campaign to stop communicating, which is why we require monthly updates from campaigners.
Because crowdfunding carries inherent risks, we provide tools like product stages and Trust Proven badges to help backers assess and manage their risk. Our focus is on fostering innovation and a supportive community. We believe in empowering backers to engage with new ideas, and your trust is essential to that mission.
If you have specific concerns about a campaign, please contact us directly at indiegogo.com/support. Your feedback is essential in helping us uphold the integrity of our platform, and we appreciate your diligence in bringing these matters to our attention.
Bottemless Money pit
Paid for 5 projects a total of around 500 euro and only one was send (70 USD) don't use this platform. Use kickstarter instead, more reliable.
November 17, 2024
Unprompted review
Reply from Indiegogo
Dear P.M.,
We understand that a delay in receiving your perk can be quite disappointing, and we appreciate you bringing this to our attention.
It’s important to note that the responsibility for delivering perks lies with the campaigner. To resolve this issue, we recommend reaching out to them directly. If you’re unsure how to contact the campaigner or need any assistance, please let us know. You can reach us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. Our User Operations Team is ready to support you.
Thank you for your understanding, and we hope you receive your perk soon.
I have contacted Phillips multiple…
I have contacted Phillips multiple times and their customer service is nonexistent. I would not recommend dealing with this company. They used my money for their production, and they could care less about who I am.
November 8, 2024
Unprompted review
Reply from Indiegogo
Dear Michael,
We’re sorry to hear that you haven’t received your perk yet. We understand that this is frustrating.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend reaching out to them directly to seek a resolution. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter.
SCAM portal
SCAM portal. I've placed an order for Volterman campaign:
ID #25524
ID #25525
•Oct 08, 2018
and for Pearl:
ID #1344
•Feb 08, 2020
I paid more than 200$ but never received the goods or a refund. It's a real shame
November 8, 2024
Unprompted review
Reply from Indiegogo
Dear Enrico,
We share your concern about scams and want to assure you that we are dedicated to protecting our backers. Scammers undermine the hard work of genuine entrepreneurs, and we do everything we can to identify and eliminate them from our platform.
Crowdfunding inherently involves risk, especially for projects that may not reach fruition, which is why we provide features like product stages and Trust Proven badges to help backers make informed decisions. Our goal is to facilitate innovation and create a community where backers can support new ideas and empower creators to bring their visions to life. Scammers have no place in our mission.
If you have specific concerns about your perks, please reach out to us at indiegogo.com/support. Your feedback is crucial in helping us maintain the integrity of our platform, and we appreciate your vigilance in these matters.
Deeply flawed Philips product
This product is unfortunately deeply flawed and feels like it was released unfinished. Apps fail to open, or crash instantly, video doesn’t stream despite the internet speed being confirmed to be fine. Sometimes without warning, it actually does work, but no one can pinpoint why.
After months of speaking with customer support and raising tickets and sharing videos of the issues I’m still left waiting for a magic “firmware update” that will address all the problems that have made this until now a very inconsistent performer and most often useless. It’s been frustrating that there has been no solution offered other than “wait a few more weeks me we think until you can use what we sold you”
I really am hopeful for a fix soon. It’s been a poor purchase.
September 19, 2024
Unprompted review
Screeneo meeting our expectations
This projector is meeting our expectations. Great pleasure to watch TV and movies on the wall. No screen needed.
I recommend Indiegogo for a secure purchase. Just keep in mind that taxes are added to the cost.
November 7, 2024
Unprompted review
Reply from Indiegogo
Dear Eric,
We sincerely appreciate your feedback and are happy to hear about your positive experience with crowdfunding on the Indiegogo platform. Thank you for taking the time to share your insights here. Your engagement is essential, and we’re grateful to have you in the Indiegogo community.
The hassle of going thru Customs was a…
The hassle of going thru Customs was a pain inthe ass.
All the customs forms should have been done at the time of shipping. Put the product in a plain brown wrapper next time. Endless problems with all the laser references on the outside of the box had the FDA in a tizzy
August 28, 2024
Unprompted review
Reply from Indiegogo
Dear Frank,
We’re sorry to hear that you had some issues with the shipping process when you received your perk. We understand that this is frustrating.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend that you reach out to them directly to give them your feedback. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter, and while this experience sounds like it was a bit complicated, we're happy to hear that you did receive your perk here. Thanks for your feedback and for being a valued part of the Indiegogo community!
Reply from Indiegogo
Dear Andreas,
Thank you for your valuable feedback and for sharing your great experience with the Indiegogo platform! We really appreciate you taking the time to share your thoughts with us, and thank you for being a part of the Indiegogo community!
Worse one to buy
Worse one to buy! Paid the money in advance and another tax for importing good. Which I have never paid in my entire life buying online from foreign country.
November 7, 2024
Unprompted review
Reply from Indiegogo
Dear Customer,
We’re sorry to hear that you had some issues with the shipping process and taxes in regards to your contribution. We understand that this is frustrating.
Since the campaigner is responsible for fulfilling their campaign perks, we recommend that you reach out to them directly to give them your feedback. If you need assistance contacting the campaigner, please reach out to us at www.indiegogo.com/contact using the email address associated with your Indiegogo account. By completing this form, you’ll be connected with our User Operations Team, who will be glad to assist you.
We appreciate your understanding in this matter. Thanks for your feedback and for being a valued part of the Indiegogo community.
This company does nothing to protect…
This company does nothing to protect backers from being scammed. Even when the company has clearly broken their own terms of service they allow them to continue victimizing new backers. I’ve sent them ample evidence that a project on their platform was being dishonest and they just keep telling everyone “we’re investigating that issues” but never do anything and allow them to keep doing business taking peoples money. Go to another platform instead, this company doesn’t care if you are being scammed whatsoever!
November 6, 2024
Unprompted review
Reply from Indiegogo
Dear Eric,
We understand your concerns here, and we want to assure you that we are actively reviewing this campaign to determine if it is in violation of our terms of use, and if so to take the necessary actions.
Our team is committed to maintaining a safe and trustworthy platform for our backers and campaigners. We appreciate your vigilance in bringing this to our attention. If you have any further information or specific concerns to share, please feel free to reach out to us at indiegogo.com/support.
I believe IndieGoGo are just platform for fraud
I believe IndieGoGo are just a multiplier for fraud.. they take no responsibility, but cream off a percentage. Having been screwed out of $10k, I will never use this site again, and I really, really urge people to steer clear of it and it's hundreds on BS campaigns. I've had three that delivered nothing. Bottom line - companies that have genuine, novel products will appear with them in their hand, able to be order and delivered... Not "jam tomorrow"...
October 30, 2024
Unprompted review
Reply from Indiegogo
Dear Rufus,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. Unfortunately, we are unable to locate your account(s) or contribution(s) based on your Trustpilot review.
Please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for being a part of our community and for your valuable feedback.
It is legal to charge shipping and not at least refund the shipping portion?
I understand not all products come to fruition, but a campaign charged shipping and won't even refund that. Indiegogo would not help. Indiegogo needs to be better about protecting its users from scammers. I will not use this platform ever again.
October 17, 2024
Unprompted review
Reply from Indiegogo
Dear Jeffrey,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear that you have had a negative experience with a campaigner regarding their shipping fees.
As the campaigner is the party solely responsible for their campaign, and any perks offered therein, we recommend that you reach out to the campaigner directly to arrive at a resolution. If you need further assistance in contacting the campaigner, please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your patience and understanding.
This company is terrible
This company is terrible, they take zero responsibility after their campaigns literally steel millions of dollars from thousands of people. I will NEVER contribute to anything on their site ever again. A campaign I contributed to in 10/2019 has never sent my item, or even responded. Indiegogo says they take zero responsibility and I'm out $200.
October 17, 2024
Unprompted review
Reply from Indiegogo
Dear David,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience with the Pivo. Get Insanely Creative GIFs, Photos & Videos campaign. We will include your information as we conduct a review of this campaign. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, if you have more feedback to share please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
In comparition to Kickstarter has…
In comparition to Kickstarter has Indiegogo very bad customer support experience. I crowdfunded Ring One. They don't check backround of the companies, they don't care about scammy behavior, they don't care about lies and misscommunication of the company, they don't care about many complains of the backers. They care only for the money. Nothing else. It's my last project I crowdfunded at Indiegogo.
October 13, 2024
Unprompted review
Reply from Indiegogo
Dear Petr,
Thank you for reaching out to us here at Indiegogo, and we’re sorry to hear about your disappointing experience. We will include your information as we conduct a review of this campaign. Please see our Community Guidelines for actions we may take on campaigns under investigation, up to and including restricting the campaign owner's future activities on Indiegogo.
In the meantime, if you have more feedback to share please reach out to us using the email address associated with your Indiegogo account at: www.indiegogo.com/contact. Completing this form will submit an email to our User Operations Team, who will be happy to help.
Thank you for your valuable feedback.
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