Indulgence Events Reviews 

Wow two discos in one venue,dance (club Classics) and soul. Maybe there was a third room that I knew nothing about or else the DJ's idea of club classics was to speed up 80s music.I nearly made it to two hours before giving up the ghost to hear and dance to tunes I love.

My friends and I went to Indulgence at Maidstone for a Christmas gathering. Never again.
The deserts were nice but the service and staff was terrible,very unhelpful and no communication.
Would certainly not recommend.

Wouldn’t recommend going here at all.
Have been with family 4 times now. 1st time mediocre, second time appalling, thought we’d give them another chance (or two) and equally as bad.
As a group of 4 and then 5 we were each time sat at a table big enough for 2, despite there being bigger tables and no other customers.
Each time service has been beyond slow, from taking of orders, bringing drinks, and delivering food.
Food ordered being wrong or having missing items and arriving cold (when there are no other customers!).
Dirty cutlery on the occasions that they’ve actually remembered to give it and staff with an attitude that you’re putting them out.
We’ve had many a three course meal in a decent restaurant take less time than a breakfast here.
Seems that this place is for no purpose other than for those who like to go somewhere to post a tagged pic on social media.

Really poor customer service. Dirty Cutlery was just dumped in the middle of the table and no one came to take our order, we had to find someone to take our food order. Food was very average no offer of any condiments. Eggs were undercooked and beans were over cooked and clearly microwaved and congealed, no one came to take the plates away or check if we wanted any drinks then we had to go and find someone again to take our dessert orders which were incorrect when received. Desserts were nice but nothing special. I would not recommend Indulgence or return to this venue.

Hopeless service. Crepes not fully cooked. Ice cream melted by time we received our last guests order at the table. That said the desserts are very good and we got a good discount for the mistakes made. We will give them a second chance and hopefully it be OK.

1 STAR IS TOO GOOD FOR THIS INCOMPETENT COMPANY WITH NO CUSTOMER SATISFACTION POLICY. BUY TICKETS ONLINE DON'T RECEIVE THEM ONLINE - TOLD DON'T SEND TICKETS OUT - BUT THEY SENT THESE OUT SEVEN DAYS AFTER THE EVENT. THEREFORE WE NEVER RECEIVED TICKETS IN TIME FOR EVENT, ASKED FOR REFUND WAS TOLD BY A VERY UNHELPFUL ASSISTANT TO ' CRACK ON' WHO THEN HUNG UP ON ME. MY ADVICE DON'T PURCHASE FROM THIS COMPANY AS YOU MAY NEVER RECEIVE TICKETS ON TIME FOR EVENT, WITH A POOR EXCUSE FOR NOT RECEIVING THEM, BUT GET THIS BECAUSE IT STATES ON THEIR ADVERTISEMENT TICKETS NON-REFUNDABLE - EVEN THOUGH NEVER RECEIVED IN TIME APPARENTLY COVERS THEM !! WE'LL SEE ABOUT THAT !!!!!

With reference to your response you had clearly worked out the correct address was btinternet and YOU ALSO HAD MY PARTNER'S MOBILE NUMBER and therefore could have easily CONTACTED HIM PRIOR to New Years Eve and confirmed the correct e-mail address and therefore could have easily sent the tickets to the correct address as at this point we had NO IDEA of the situation, instead it seems you thought it would be a good idea to send them out by 2nd class where they eventually were received by us on Saturday 6th, a telephone call was made to a very unhelpful MD on the 8th who when asked where are the tickets sent from replied they are not sent out, no refunds are given check the website for conditions, with no regard to our position in which tickets were received seven days late. The phone was put down on me by the MD and not so helpful assistant !! And was told they were not paying for our new years eve, even though we had paid £40 for the privilege of receiving tickets 7 days old, they could've sent these by at the minimum, registered next day delivery, knowing as they stated in the email had brinternet instead of btinternet, These individuals never offered or showed any willing to pay us a refund at all, they were both rude, blunt, unwilling to listen to us, to them all this is our fault, my question is how many others that have paid good money and never received the item on time for the event but they still manage to send them out SECOND class !!!!! KNOWING ITS XMAS therefore the fault lies with the company for not ensuring the tickets arrived in time for the event. Responsibility is on the company and not the purchaser, so do the decent thing and refund us and send the MD and not so pleasant colleague on a good Customer Service Course and learn a good telephone manner when speaking to a paying customer. Remember the first rule is the customer IS always right. Instead of replying on this website, try contacting your customers direct and refunding their money, instead of being really unprofessional and replying on a customer based review website. VERY POOR !!!! At the end of the day we've paid for a product that we never received until after the event, whilst you had contact details to clarify the situation,you managed to put the tickets in an envelope 2nd class, why not pick up the phone and clarify the email address or at least post tickets for next day delivery. You have our money, please refund, the consumer law states fit for purpose, your tickets arriving late are not fit for purpose. FOR EVERY DAY YOU DON'T CONTACT US, WE WILL UPDATE THIS REVIEW . WE ARE SEEKING A REFUND FROM PAYPAL .WHO ARE REFUNDING OUR MONEY.

The company reply below shows just what sort of lack of customer service they have, they had our mobile, didn't feel the necessity to call their customer to clarify e-mail, sent tickets by post 2nd class during xmas, which arrive late!! But as it shows as long as they can keep our money they are clearly happy. Clearly GLOATING, HAPPY PEOPLE that run this business that gloat on not paying out a REFUND and not one phone call from them regarding this dispute, but happy to CELEBRATE on this CUSTOMER BASED WEBSITE. WHAT A SAD WAY TO BE, ALL FOR £40 OF OUR MONEY. GOOD LUCK!!!