Charlie sorted a slight problem that we had with speed and politeness!
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the secret garden package as a wedding gift. They are waiting for spring to use it, so I can't rate the package itself. However, I can rate customer service. Charlie was exceptionally resp... See more
The experience was a gift which in itself sounds wonderful, big cheese fan. When I tried to book it using the voucher it kept not accepting my code, I was trying to book for November do quite a way... See more
Company replied
Had an issue with a discount code for one of their vouchers. Emailed them and was resolved very quickly from Charlie who was very friendly and set up another one. Now looking forward to using th... See more
Company replied
Company details
Written by the company
Give good times with The Indytute. Inspiring lessons, workshops and experiences in London that make brilliant day outs and unusual gifts.
Contact info
United Kingdom
- hello@indytute.com
- www.indytute.com
4.3
Excellent
94 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Charlie sorted a slight problem that we…
Charlie sorted a slight problem that we had with speed and politeness!
May 11, 2026
Unprompted review
Reply from The Indytute
Thank you for your review ⭐
It is great to hear that Charlie was able to provide a polite and helpful service.
We hope you have a great experience!
Sapphire
The Indytute Team
Great customer service
My voucher took an hour or so to come through but the support I received from Charlie was first class and all solved quickly.
May 7, 2026
Unprompted review
Reply from The Indytute
We really appreciate your lovely feedback.
It is wonderful to hear that Charlie provided first-class support and was able to get everything resolved quickly for you. We’ll be sure to pass your kind comments on.
Sapphire
The Indytute Team
Customer service at it’s ’ best.
Charlie worked with me to extend my voucher - she was so helpful and polite, excellent customer service and much appreciated.
May 6, 2026
Unprompted review
Reply from The Indytute
Thank you for your wonderful review! ⭐⭐⭐⭐⭐
Great customer service is what we strive for, we will be sure to pass your lovely feedback to Charlie.
Sapphire
The Indytute Team
I needed some help with my Gift…
I needed some help with my Gift Experience purchase and I got such a swift response from Charlie which was so much appreciated. Not only a great gift but also brilliant customer service. Thank you
May 4, 2026
Unprompted review
Reply from The Indytute
Thank you for your glowing review 😊⭐
It’s great to hear that Charlie was able to assist you so promptly with your queries. Our friendly customer service team is always happy to help and support you whenever needed.
We hope you have a wonderful experience!
Sapphire
The Indytute Team
Slightly panicked as the recipient of…
Slightly panicked as the recipient of my e voucher had apparently not received it - it was swiftly sent again by charlie 👍
April 30, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 star review ⭐⭐⭐⭐⭐
It’s great to hear that Charlie was able to quickly resend your e-voucher, especially given it was a gift.
We hope the recipient has a wonderful experience and truly enjoys it!
Sapphire
The Indytute Team
I was not able to use the gift voucher.
I was not able to use the gift voucher.
The vouchers come with multiple expiration dates, and if you miss a deadline the company will not honour the voucher or give you a refund. Here was my experience:
First, I registered the voucher quickly so that the "registration expiry date" was not crossed.
Next, I tried booking the experience two separate times, and both times I was told they were full, and I would need to try again a different week.
I tried a third time, and then I was told that the voucher had expired.
As a "gesture of goodwill", the company offered to give me 10% off a new voucher. This is insulting. I paid for a voucher, made an honest attempt to work within their strict scheduling requirements, and ended up paying them money for nothing. Now they ask me to pay almost full price to go through all of that again.
Just cut out Indytute and buy directly from experiences that do not try to take your payment and give you nothing in return.
May 1, 2026
Unprompted review
Reply from The Indytute
We’re really sorry to read about your experience.
After looking into your case, we can confirm that your voucher expired in June 2025. While we appreciate that you made attempts to book, all vouchers are subject to fixed expiry dates, which are clearly outlined at the time of purchase and registration.
We’re sorry that availability did not align with your preferred dates when you tried to book—this is never the experience we want for our customers. The goodwill discount offered was intended as a gesture to help you still enjoy an experience with us, though we understand it may not have felt sufficient in this instance.
We genuinely regret the disappointment caused and appreciate you taking the time to share your feedback, as it helps us continue improving our service.
Sapphire
The Indytute Team
Exceptional costumer service
I had a really positive experience with Indytute customer service.
I had been unable to register my voucher on time due to difficult personal circumstances, and I reached out hoping for some help. Charlie from the bookings team responded with understanding, kindness, and professionalism, and very generously arranged a free 6 month extension for me.
This voucher was a meaningful gift for me, so this really meant a lot.
Thank you Charlie for your support and for making this process so smooth and reassuring. I would definitely recommend Indytute to others based on this experience. Excellent customer service.
April 30, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 star review 😊⭐
Thank you so much for your kind words. We’re really glad Charlie was able to support you with understanding and flexibility during a difficult time, and that the extension helped you keep such a meaningful gift.
We truly appreciate your recommendation and will be sure to pass your feedback on.
Sapphire
The Indytute Team
Out of date voucher
I had a medical issue that caused me to not authenticate my voucher. I contacted the company and liaised with Charlie, I found him to be very helpful. He quickly responded to my request and was able to reinstate my voucher without any fuss. Excellent service.
April 28, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 star review ⭐⭐⭐⭐⭐
Thank you for taking the time to leave your review. We’re so pleased to hear that Charlie was able to assist you with extending your voucher and help resolve this for you.
It’s always our aim to provide helpful and supportive service, so it’s great to know Charlie was able to step in and make things easier.
We hope you have a wonderful time enjoying your experience and create some lovely memories.
Sapphire
The Indytute Team
I mistakenly put the wrong address for my gift voucher to be sent
I mistakenly had a gift voucher which I ordered sent to a wrong address for the next day delivery. As soon as I realised my error I telephoned Indytute and spoke to Charlie. He was so helpful and quickly got it sorted for me. First time using Indytute but will definitely be back again. Thank you so much
April 29, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 star review 😊⭐
It's great to hear that Charlie was able to step in quickly and get everything sorted for you. We know how important it is for gifts to arrive on time and in the right place, so we're always happy to help if we can, when things don’t quite go to plan.
It’s fantastic to hear this was your first experience with Indytute and that you’ll be back again — we truly appreciate your support. Thanks again for taking the time to share your experience!
Sapphire
The Indytute Team
We got an Indytute voucher and we could not easily redeem our ticketsit…
We got an Indytute voucher and it seemed a bit complicated to get the actual voucher numbers and the tickets tot he cinema that the voucher was for. I contacted Indytute and Mia solved it for me very quickly and professionally. Well done!
April 20, 2026
Unprompted review
Reply from The Indytute
Thank you for taking the time to share your feedback, I am sorry to hear that you initially found it complicated to book your experience. However, it is great to hear that our customer service team were able to quickly assist you.
We hope you have a lovely time! ⭐️
Sapphire
The Indytute Team
Good customer service
Quick response, Kind and friendly customer service
April 17, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 star review.
We are pleased to hear that our customer service team were able to quickly assist you 😊⭐
Sapphire
The Indytute Team
Excellent Customer Service - Most helpful
I have used The Indytute a number of times, for various experiences and always found them helpful. Recently had some family issues meaning that I didn't redeem a voucher in time. So, I messaged the team and Charlie in particular was most helpful in resolving the situation. (Seems he is a bit of a legend). Anyway, this company is highly recommended.
March 30, 2026
Unprompted review
Reply from The Indytute
Thank you for your wonderful review!
We are so pleased to hear that Charlie was able to assist you with your voucher⭐️⭐️⭐️⭐️⭐️
Sapphire
The Indytute Team
I got an experience and booked on the…
I booked an experience on the website paying extra; I then noticed after the experience stated £84 on the website and yet charged £89 with the payment system. Once purchased an additional voucher code was sent for the new experience that didn't work.
The booking website and its functionality are absolutely awful, it there are several steps and a lot of features don't work as they should on the website.
April 12, 2026
Unprompted review
Reply from The Indytute
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and for any disappointment caused.
We can see that a member of our Customer Service team has been in touch with you directly and has worked to resolve the matter. We hope this has helped address your concerns, but if there is anything further you need, please don’t hesitate to reach out.
Sapphire
The Indytute Team
Great customer service
Great customer service. We had a query about voucher numbers and Charlie was able to help us out really easily and quickly. Thanks again Charlie
April 1, 2026
Unprompted review
Reply from The Indytute
Thank you for your review.
It is always a pleasure to recognise and celebrate excellent customer service within the team. We will be sure to pass your kind comments on to Charlie ✨
Sapphire
The Indytute Team
Excellent customer service
Excellent customer service, especially Charlie. He went above and beyond to help me with a voucher that had nearly expired and with a voucher that was no longer used on Indytute. Very happy with the whole experience.
March 31, 2026
Unprompted review
Reply from The Indytute
Thank you for the 5 stars ⭐️⭐️⭐️⭐️⭐️
Charlie will be so pleased to hear that you were pleased with his level of customer service!
Sapphire
The Indytute Team
I had an urgent issue that needed…
I had an urgent issue that needed resolving and Charlie was extremely helpful
March 31, 2026
Unprompted review
Reply from The Indytute
Thank you for your 5 star review!
It is great to hear that Charlie was able to assist you with your urgent enquiry⭐️
Sapphire
The Indytute Team
Reply from The Indytute
Thank you for your 5 star review! Charlie will be thrilled to hear that you were happy with his service ⭐️
Sapphire
The Indytute Team
The assistant that I spoke was very…
The assistant that I spoke was very efficient, polite and helpful.
I found the booking of my experience extremely long winded and although not especially complicated, involved inputting the same details twice and just a tad time consuming.
I’m sure my chosen outing will be amazing though!
March 18, 2026
Unprompted review
Reply from The Indytute
Thank you for your review. We appreciate your feedback regarding the booking process and will take it into consideration as we continue to improve our services.
We’re pleased to hear that our customer service adviser was able to assist you effectively. We hope you have a fantastic experience😊
Sapphire
The Indytute Team
Very speedy & organised!
Charlie was very helpful with our booking! Very happy!
March 9, 2026
Unprompted review
Reply from The Indytute
We are so pleased to hear that Charlie was able to assist you with your booking, he will be thrilled to hear that you were happy with his service ⭐️⭐️⭐️⭐️⭐️
Sapphire
The Indytute Team
Voucher Process hard but great Customer Service
Found the voucher redeeming process a bit clunky and not easy to follow, however the team at indytute responded quickly and made the booking for me so huge thanks to Charlie.
March 5, 2026
Unprompted review
Reply from The Indytute
Thank you for you feedback, we are pleased to hear that Charlie was able get you booked in. Have a lovely experience 😊
Sapphire
The Indytute Team
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