I Need A Mobile™ Reviews 

4,045
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Original offer dropped by 25%. Reason quoted was battery capacity but there was no battery capacity guide on their website. Promised payment same day, which did not happen. After chasing was promi... See more

Rated 4 out of 5 stars

Overall I’m relatively pleased with my payment despite a little lower than originally anticipated probably due to market changes. I had to communicate by email with a reply about 24 hours after being... See more

Rated 5 out of 5 stars

Outstanding. On Amazon, I was only looking for a device in relatively good condition as it was going to go into a case anyway so it did not matter if it had a few bumps and dings, what was important w... See more

Rated 1 out of 5 stars

Phone valued at £54 - posted as required. Finally received email confirming agreed amount for payment in 24 hours. Payment actually took another 4 days and they do not answer phone calls or emails... See more

Company details

  1. Cell Phone Store

Written by the company

I Need A Mobile™ is a UK based, global distributor of second-hand and refurbished mobile phones. We have been supplying thousands of customers with in-house quality tested devices for over 8 years. As well as our popular online retail store, we serve retail shops, virtual retailers, wholesalers and exporters all over Europe, handling millions of pounds worth of stock every year.


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(4,045)

8 reviews in the last 12 months

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Rated 3 out of 5 stars

Very disappointed with the payment reduction

Very disappointed with the price paid of £10- instead of the £18 offer price due to "scratches".

The phone had NO scratches on it when posted to this company. Either my eyesight is extremely poor (which it isn't) and I did not see the "scratches" or this price reduction was done to ensure I sent them the phone rather than to another company.
It's only a small amount of money but it's the principle that I object to.

Will not be recommending this company nor using them again.

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I was a little sceptical about sending my device to a company I didn’t know but I need not have worried! I was kept informed at every step and I received the full amount quoted straight into my bank account. From sending the device to receiving the payment was less than a week.

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

Best price paid

I Need A Mobile gave the best price online, they paid the postage for me to send the phone to there depot, and once they received the phone and checked it was in working order they processed the payment in to my bank within the day.

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

Great phone

Great phone. Good value for money. Item was just as described. Could’ve done with a clean beforehand but all in all it’s a great item. Delivery and tracking was good too. Very pleased.

June 10, 2021
Rated 1 out of 5 stars

Trying to scalp me

Online quote £250, does not specify anything just working condition.

When I sent the phone to them they revised the offer to £200 reason being 'deep scratches'. What a joke, the phone has no visible scratches at all. Of course you will find light scratches if you look with a microscope. I don't know what they are expecting from a 2nd hand 2.5 yo phone since I took great care of it better than most people I promise.

Stop listing unrealistic prices and vague conditions and then scalp your customers, you just end up wasting both of our time.

June 7, 2021
Unprompted review
Rated 5 out of 5 stars

Great deals at this company

Great deals at this company. Very helpful, if you e-mail with a question. Also very prompt with a reply. The phone I purchased, arrivied as described. So accurate descriptions in their advertising. I thought, pricing was fair. I would definitly use this company, when looking for a cheaper used phone.

June 4, 2021
Unprompted review
Rated 1 out of 5 stars

Dropped price once phone received

Sold my phone to them for an agreed price, upon receiving it they claimed problems (black spot camera?) which did not exist at the time of sending it and tried to negotiate 50% off.

Felt like a very steep drop for issues not visible to the naked eye.

June 4, 2021
Unprompted review

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