I Need A Mobile™ Reviews 

4,045
TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

Original offer dropped by 25%. Reason quoted was battery capacity but there was no battery capacity guide on their website. Promised payment same day, which did not happen. After chasing was promi... See more

Rated 4 out of 5 stars

Overall I’m relatively pleased with my payment despite a little lower than originally anticipated probably due to market changes. I had to communicate by email with a reply about 24 hours after being... See more

Rated 5 out of 5 stars

Outstanding. On Amazon, I was only looking for a device in relatively good condition as it was going to go into a case anyway so it did not matter if it had a few bumps and dings, what was important w... See more

Rated 1 out of 5 stars

Phone valued at £54 - posted as required. Finally received email confirming agreed amount for payment in 24 hours. Payment actually took another 4 days and they do not answer phone calls or emails... See more

Company details

  1. Cell Phone Store

Written by the company

I Need A Mobile™ is a UK based, global distributor of second-hand and refurbished mobile phones. We have been supplying thousands of customers with in-house quality tested devices for over 8 years. As well as our popular online retail store, we serve retail shops, virtual retailers, wholesalers and exporters all over Europe, handling millions of pounds worth of stock every year.


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.2

All reviews

(4,045)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased an iPad for my disabled son…

I purchased an iPad for my disabled son who relies on iPads to communicate. He often gets frustrated and smashes them. Cost of repair is rising and sometimes they don’t work if David has beaten them up too much so ive wasted 70£. The price I paid here is reasonable. It was in perfect condition albeit used. It came in good time. Im so impressed that ive just bought another one for the next time.

April 28, 2021
Unprompted review
Rated 1 out of 5 stars

I purchased a IPhone 7 from the…

I purchased a IPhone 7 from the website. Upon receiving the phone it is faulty. The battery dies within 20 minutes after full charge. The screen goes blank and has blackout episodes. I regret buying the product but needed a phone ASAP and it was lockdown and the mobile shops were closed.

April 28, 2021
Unprompted review
Rated 4 out of 5 stars

Would use again

Offered a decent price compared to their competitors so went with them. The price was reduced when they received the phone due to the battery health which I thought was a bit unreasonable given that the phone was 5 years old so was never going to be at 100% - this is a question they could ask up front when they ask for item condition. They were very quick to respond to my emails and eventually we worked out a price I was happy with as my phone was very well looked after and in excellent condition. Would use them again.

April 17, 2021
Unprompted review
Rated 5 out of 5 stars

I received the phone and it was in good…

I received the phone and it was in good order as described, unfortunately it was older than the model my daughter had so could not transfer the data.

I explained the problem and was offered a full refund.

Excellent service, great customer support and value for money.

I know where I’m going when my phones out of date.

Thanks

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

I recently purchased a refurbished

I recently purchased a refurbished
Samsung Galaxy S8 plus
The price I paid was good , it was in very good condition
Tracked delivery was very quick
When I unwrapped the mobile
It looked like brand new , there were no marks or scratches.
I was very pleased, I will definitely use them again

April 15, 2021
Unprompted review
Rated 5 out of 5 stars

Lovely phone but I was a bit…

Lovely phone but I was a bit disappointed with packaging as the phone was in a padded envelope in a box which was bigger so could rattle about in side could have done with something to stuff it out

April 15, 2021
Rated 5 out of 5 stars

Samsung galaxy s8

I bought a Samsung galaxy s8 from I need a mobile. I had expected a few nicks and scratches on the phone but it turned out to be better than described

April 13, 2021
Unprompted review

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