INFINITI Retail Group Reviews 410

TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 5 out of 5 stars

I've had my 2019 Hybrid Q50 for over 4 months now and in my honest opinion it is easily the best car I've ever had, totally can't fault it. Makes a refreshing change from the usual suspects. It woul... See more

Rated 1 out of 5 stars

Bought a used Landrover discovery from their Stockport dealership and had a free service thrown in, had the service, they lost the service log book, now trying to find the record and they are extremel... See more

Rated 5 out of 5 stars

We had nearly given up on finding a new car as our last dealers Kia were unhelpful, but INFINTI are and have been amazing!!!!! Our car is phenomenal!!!!! Our sales advisor Charnea from reading gave us... See more

Rated 5 out of 5 stars

We purchased a five year old car at the weekend from Infiniti Stockport and got treated like we had had parted with £50K for a brand new one. The sales team were superb, couldn't do enough for us and... See more

Company replied

Company details

  1. Car Dealer

Written by the company

Visit INFINITI Retail Group, established dealership and servicing specialist. Get in touch today to arrange a test drive.


Contact info


4.4

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
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Rated 5 out of 5 stars

A top dealership

The sales person was first class no pressure to buy very relaxed with good information- was more than happy with service brought the car which is lovely 👍

July 15, 2019
Unprompted review
Rated 5 out of 5 stars

Infiniti Leeds impresses

Professional operation that gives a very personal and attentive service. Highly recommended

July 15, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Afternoon Ali,

Thank you for the "5 STAR" rating and your positive comments in your review referencing your recent dealings with Infiniti Centre Leeds.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Rated 5 out of 5 stars

Great car buying experience

I recently purchased a 2017 Nissan 370Z Nismo from Infiniti Stockport.
The buying experience was first rate from start to finish. Tim, the sales exec was extremely helpful and at no point did I feel under any pressure to make the purchase.
The car was beautifully presented and on collection it was unveiled in the presentation room with the gleaming Tribos paint protection system that I had as an option, the car looked immaculate, this was such a nice touch and it made the whole experience really enjoyable. Three weeks later I am still driving around with a grin on my face.
A big thank you to Tim and all of the team at Infiniti Stockport.

July 15, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Morning Mr Anderson, Thank you so much for the fantastic 5* review and kind words, I will make sure this is passed onto Tim. Really happy to hear that the beautiful 370 z nismo is still making you smile., I am sure it will for years to come.
If you need anything at all please don't hesitate to contact us.

Kind Regards
Dan Fudge
Centre Manager Stockport

Rated 5 out of 5 stars

Great experience at Glasgow branch

Great experience at Glasgow branch. Sean couldn’t be more helpful and nothing was to much bother
Definitely delighted with my purchase. 😊

July 15, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Thank you Lynn for your kind words
We aim to give a world class service

Thanks

Iain Smith Centre manager Infiniti Glasgow

Rated 5 out of 5 stars

Great cars

Great cars, friendly staff, free coffee, what more could you ask for

July 15, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Morning Mr Helsinki, Thank you for the fantastic 5* review, its great to hear that everything was perfect, you are more than welcome to come for a coffee anytime.

Kind Regards
Dan Fudge
Centre Manager Stockport

Rated 5 out of 5 stars

Good service and friendly.

July 11, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Thank you Wendy for your 5 star review.
Its great to know we are making our customers happy.

Kind regards
Iain Centre manager Glasgow

Rated 5 out of 5 stars

Very nice car Infiniti should not leave…

Very nice car Infiniti should not leave UK but should market vehicles more widely and should do well.

July 11, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Afternoon Robert,

Thank you for the "5 STAR" rating and your positive comments in your review about the car and the Brand itself.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Rated 5 out of 5 stars

Excellent service

Excellent service, highly recommended

July 9, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Afternoon Mr Scott,

Thank you for the "5 STAR" rating and your positive comments about your recent visit to Infiniti Centre Leeds, hugely appreciated.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds

Rated 5 out of 5 stars

A great experience from start to…

A great experience from start to conclusion, searched website for model that fitted my requirements, the chosen vehicle was based in Leeds and I am based just north of London, very helpful and professional sales person handled my purchase from start to finish and even delivered my vehicle personally free of charge within a couple of days. Based on this experience, I can highly recommend this company.

July 9, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Afternoon Mr Wilson,

Thank you for the "5 STAR" rating and fantastic comments in your review. I will pass on your great comments to Louis as i am sure he will appreciate them as much as i have done.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Rated 5 out of 5 stars

the whole experience was easy and…

the whole experience was easy and seamless mad all the more pleasurable by Charlie the sale representative at Braehead, we found his assistance and knowledge exceptional and he made us feel most comfortable during the whole process.

July 8, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good day Edward

Thank you for your 5 star review for your purchase from Infiniti Centre Glasgow. I am proud and pleased to read our service matched your expectations and made your purchase easy.

We are here for you should you require anything else in the future.

Thanks again

Iain Smith
Centre Manager
Infiniti Glasgow

Rated 5 out of 5 stars

Mark Store, Leeds Infiniti

Mark Store, Leeds infiniti, was excellent in helping me buy my new Q30! Very smooth transaction, shame infiniti is pulling out of the UK as its the best car I've had having had Honda civics for over 20 years it's taken a special car for me to have changed!

July 8, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Afternoon Alison,

Thank you for the "5 STAR" rating and great comments in your review referencing your recent dealings with Infiniti Centre Leeds. I will pass on your positive comments to Mark, and for the record I totally agree with your sentiment regarding the manufacturer pulling out of the UK.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Rated 5 out of 5 stars

The staff at Infiniti hillington were…

The staff at Infiniti hillington were all very helpful in getting my new car application approved.
Kept me up to date through out the process.
Very smooth and painless experience.
Would use again.

July 8, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Dear Steven
Thank you for your 5 star review, we very much value your opinion.
Great to have you on board. Anything you need let us know.

Iain Smith Centre Manager Infiniti Glasgow

Rated 5 out of 5 stars

Professional

Professional, friendly, knowledgeable - excellent product range, well presented.

July 8, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Afternoon Mr Hoyle,

Thank you for the "5 STAR" rating and really positive comments in your review referencing your recent dealings with Infiniti Centre Leeds.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Rated 3 out of 5 stars

Average in my opinion

Average in my opinion. The person I dealt with over the phone was off the day I was picking my car up. I had agreed a tank of fuel since I had driven nearly 400 miles to Reading. The car when I drove out was on fumes and even though I had my written notes with me the manager would not allow me to phone the salesman to discuss the fuel arrangements. In this case the manager was not particularly helpful. Certainly not the type of service from a supposedly prestige car dealership.

July 8, 2019
Unprompted review
Rated 5 out of 5 stars

Great car buying experience with Mark @ Leeds

It was a pleasure dealing with Mark @ Leeds. No hard sell and went out of his way to ensure customer satisfaction
Great cars. Don't understand decision to close European sites????

July 8, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Afternoon Jane,

Thank you for the "5 STAR" rating and great comments in your review referencing your recent dealing with Infiniti Centre Leeds. I will pass on your comments to Mark as i am sure he will appreciate the great feedback too.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.

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