INFINITI Retail Group Reviews 410

Brian and Bruce where a real pleasure to deal with from the outset,nothing was to much trouble and the communication was fantastic.The Q50 is a very much undervalued vehicle and would highly recommend the Brand,model and the team at Infiniti Reading.

Many thanks for the great service, a rare thing these days.

Excellent Service
Great people to deal with, straightforward conversations and no heavy sell, the deal is explained and the it is your decision.
Tim kept me informed as to progress and they always call you back!
Well done.

Brian was great kept me up to date every step of the way and did his best to help us with all our needs. Great customer service would def come back in the future

Bought 2 cars from Infinity Reading and the experience has been the best I have had with a car dealership,

Great sales / Service / receptionist and General Manager. They should be proud.

Rear bumper was off colour and no shine on q50 we were purchasing was promised it would be like new when we picked it up ....no such luck we had to reject car until the bumper was profesionaly painted ...picked car up and 2 miles down the road engine management light came on .....back to infiniti birmingham to be told anti knock sensor faulty and they would order one .....about a week ,two weeks later i chased it up to be told it could be a while on order ....salesman said when its in i could wait for it but after speKing with service dept it could take half a day .....still waiting ....not the start to the infiniti experience you bost about .....all this on a car thats only covered 1200 miles.

Top people top motors

We saw this car on the internet and phoned them up,and was told all about the car,so when I got to the garage I was met with a drink and a good long chat.And when I saw the car that was it,the sales man had told me all about the car and was very happy to have used them.

Excellent service and the staff could not ask for any better all round service excellent would definitely go back

Went in for an inifinity wheel nut and ended up with a car

Great personal service from Simon in Leeds who showed tremendous patience while choosing a car.
Pick up and after care service just as personal.
On top of that I love my Q60 !!

Excellent customer service. They listen to what you need and tailor an offer to meet those needs. The excellent service doesn’t finish once you have agreed the purchase, if anything it improves. They are there with you throughout the process and ensure the experience of buying a new car is the best possible. Can’t recommend them highly enough.

Fantastic service from Infiniti Reading. In particular, salesman Brian was excellent, taking the time to go through all the options with no pushy sales tactics. He made sure we got the best deal possible. We picked up our car yesterday and are thrilled with it. Thanks to the whole team!

Great service from the Glasgow showroom. There was absolutely no pressure from the salesman (Charlie) to buy. He had a very relaxed approach when I was viewing a few different cars and when I committed to buy the car, he was great at keeping in contact to keep me updated on what was happening with it.

Staff were all lovely when I arrived on the day of collection and I’m very happy with the car itself. The car I bought is the Q30 1.5 city black edition. Would definitely recommend.

A great sales experience - responsive, respectful and listened to my requirements. Nice showroom (Leeds) and well-prepared vehicle. This is my second Q30 - shame the brand hasn't taken off in the UK. So undermarketed. I still have people ask me if it's a mazda! Customer service (reception and service) were a bit hit-and-miss in 2017/18 but current experience has been much better.

Sals guy Tim was awesome nothing was to much trouble would definitely recommend infiniti group
Will be dealing with in future *****

We had nearly given up on finding a new car as our last dealers Kia were unhelpful, but INFINTI are and have been amazing!!!!! Our car is phenomenal!!!!! Our sales advisor Charnea from reading gave us impeccable service!!!! 5* quality!!!!!! We will definitely be buying another one when the time comes

So pleased with my infinity Q30 sport amazing car to drive . Infinity dealership in Glasgow was excellent , from the minute you walk in you feel comfortable and you don’t feel pressured and annoyed . Staff A+ couldn’t fault them at all extremely helpful. Love my infinity looks great very stylish car ..

Fantastic

I recently bought a Q30Sport from the Glasow Showroom. Recieved great customer service from Callum from start to finish.

He helped me with trying out the different cars and wa able to provide honest opinions to help me chose the car that was right for me. I have experienced no issues with my car and I love it!

Thanks

Treated well by pleasant staff, but long delay on pick up day caused by errors in paperwork and service information that was promised was never received.