INFINITI Retail Group Reviews 410

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I've had my 2019 Hybrid Q50 for over 4 months now and in my honest opinion it is easily the best car I've ever had, totally can't fault it. Makes a refreshing change from the usual suspects. It woul... See more

Rated 1 out of 5 stars

Bought a used Landrover discovery from their Stockport dealership and had a free service thrown in, had the service, they lost the service log book, now trying to find the record and they are extremel... See more

Rated 5 out of 5 stars

We had nearly given up on finding a new car as our last dealers Kia were unhelpful, but INFINTI are and have been amazing!!!!! Our car is phenomenal!!!!! Our sales advisor Charnea from reading gave us... See more

Rated 5 out of 5 stars

We purchased a five year old car at the weekend from Infiniti Stockport and got treated like we had had parted with £50K for a brand new one. The sales team were superb, couldn't do enough for us and... See more

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Company details

  1. Car Dealer

Written by the company

Visit INFINITI Retail Group, established dealership and servicing specialist. Get in touch today to arrange a test drive.


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4.4

Excellent

TrustScore 4.5 out of 5

410 reviews

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Rated 5 out of 5 stars

Raqeem at Infiniti Stockport

Raqeem, the Sales Consultant at Infiniti Stockport who dealt with me, was excellent throughout our interaction. His communication and attentions were most welcome and he facilitated an excellent transaction...never pushy, he listened to my needs and concerns about any deal and sought to meet such where possible. I do not hesitate in recommending both he and Infiniti Stockport for anyone who is looking for a 1st Class deal in a relaxed, non-pushy environment.

August 19, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Afternoon Mr Murphy, Thank you for your fantastic 5* review.
I will pass these comments on to Raq personally, as i know he takes great pride in making people enjoy the whole experience.. If you need anything moving forward please do not hesitate to contact us.

Regards
Dan Fudge
Centre Manager Stockport

Rated 5 out of 5 stars

Sales team where great with all Ealing first class

Sales team where great with all the knowledge of products and services
Pity some will lose job when Infiniti pull out of Europe
t star to all those who sold me my second infinity

August 16, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Thank you for your kind words, and 5 star review.
Anything you need let me know.

Iain Smith Centre Manager Glasgow

Rated 5 out of 5 stars

Excellent approach to selling cars.

Excellent approach to selling cars.
Informative / consultative and no pressure to buy. Good customer experience - friendly staff.
Would like to commend the salesman, Tim Jeffries, for his professionalism and integrity in conducting the sale.
Thanks to all staff at Infiniti Stockport.

August 16, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Hi Mr Headd

Thank you for your 5 Star review and kind words about Tim here at Infiniti Centre Stockport. We hope you enjoy your new car!

Tom Jupp
Sales Manager

Rated 4 out of 5 stars

Excellent Service

Made Very Easy , Sales Assistant . Superb , really friendly , Nice Relaxed .

August 16, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Hi Mr Flint

Thank you for your 4 star review, I am pleased to read you received a relaxed, easy, friendly service from Andy here at Infiniti Stockport.

Tom Jupp
Sales Manager

Rated 4 out of 5 stars

Nearly walked away but we got there in…

Nearly walked away but we got there in the end. Time will tell if we made the right decision

August 16, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good day Robert
Thank you for your 4 star review
I know there was a fare bit of negotiation on your purchase.
I trust you were happy with our offer in the end.

Thanks again

Iain Smith Centre Manager Infiniti Glasgow

Rated 4 out of 5 stars

Recommended

Everyone at Infinity Birmingham are very helpful, courteous and happy. I would definitely recommend buying a car here. Josh is a great guy and couldn’t do enough to help me. Only problem I encountered was a delay in my finance being agreed due to spelling my name incorrectly.
My car is fantastic bit of a shame it didn’t come with car mats.

August 16, 2019
Unprompted review
Rated 5 out of 5 stars

Q60 dream car

Friendly, professional and did me a great deal on my Q60

August 16, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Afternoon Mr Crawford,

thank you for the 5 STAR rating and great review referencing your recent visit to Infiniti Centre Leeds.

Kind Regards,
Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Rated 5 out of 5 stars

Fantastic customer service and all…

Fantastic customer service and all round experience. Warm and welcoming and great with children. Emily Kershaw was a fantastic sales rep who went above and beyond to help and support us.

August 14, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Hi Emma

Thank you for your 5 Star Review in regard your visit to Infiniti Centre Stockport, If you do need us in the future do not hesitate to contact us.

Regards

Tom Jupp
Sales Manager

Rated 5 out of 5 stars

Friendly

Friendly, relaxed and efficient. Dealt with Brian who was very professional. Great all round experience.

August 10, 2019
Unprompted review
Rated 5 out of 5 stars

The whole staff at Infiniti Glasgow…

The whole staff at Infiniti Glasgow were very friendly and with nice coffee on tap what more could I have asked for. The deal for my new car was done without a hitch and nothing was too much trouble. I would recommend this dealer to anyone. A first class service all round. I would also recommend Infiniti Stockport who initially set the deal up. Very good service from them too.

August 10, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good day Norman
Thank you so much for the fantastic 5* review and kind words,
If you need anything at all please don't hesitate to contact us.

Iain Smith Centre manager Glasgow

Rated 4 out of 5 stars

Would use again

Very pleasant, friendly & relaxed.

August 10, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Morning Pamela,

Thank you for taking the time to give Infiniti Centre Leeds a review, your positive feedback, and a 4 STAR rating. Whilst a 4 STAR rating is good its not quite what we thrive for so I would be very interested to hear back from you as to what more we could have done in order to get the 5 STAR review. Please give me a call whenever is convenient to discuss.

Regards,

Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Rated 5 out of 5 stars

Good company, good staff

I was dealing with Simon at the infiniti Leeds branch, very nice cheerful chap and was very helpful. Also the car I bought was very nice and in great condition. Would deal with them again, thanks.

August 9, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good Morning Dane,

Thank you for the 5 STAR rating and the great feedback in your review referencing your recent dealings with Infiniti Centre Leeds. I will pass on your comments to Simon too as i am sure he will appreciate the great feedback.

Regards,

Rav Mangat
Centre Manager
Infiniti Centre Leeds.

Rated 5 out of 5 stars

Faultless service

Faultless service, best deal on the market and totally hassle free.
Emily at Infiniti Stockport is brill, just go see her and she will treat you like a human being and look after you. 5 stars

August 9, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Hi Sam

Thank you for your 5 star review on your experience at Infiniti Centre Stockport and for your business. Should you wish please do not hesitate to contact us.

Kind Regards

Tom Jupp
Infiniti Stockport

Rated 5 out of 5 stars

Fantastic experience from beginning to…

Fantastic experience from beginning to end. Knowledgeable sales team who genuinely wanted to help get the best car for us. Wouldn't hesitate to buy another car from them

August 9, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good day Tracey
Thank you for the 5 STAR rating and great comments in you review about your dealings with Infiniti Centre Glasgow. I will certainly pass on your comments to the team as i am sure they will appreciate them too.

Kind regards

Iain Smith Centre Manager Glasgow

Rated 5 out of 5 stars

I would like to thank Tim in particular…

I would like to thank Tim in particular and Tom for a very professional and personal service.
Communication and follow up post purchase greatly appreciated.
Very pleased with purchase which helps

August 9, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Hi Christopher

Thank you for your 5 star review in regard your recent purchase here at Infiniti Stockport. Please do not hesitate to contact myself or Tim if you require assistance in the future.

Regards

Tom Jupp
Sales Manager

Rated 5 out of 5 stars

Very professional and friendly service

Very professional and friendly service. I can honestly say this was the best sales experience I’ve ever had. There was never any pressure and I always felt it was about ensuring I was satisfied. Many thanks to Sami who served me, much appreciated. Highly recommended.

August 9, 2019
Unprompted review
Rated 5 out of 5 stars

Spotted my Q30 looking for something…

Spotted my Q30 looking for something else....had a look,checked specs,called my son(a mechanica engineer)and two calls later,the car was brought up from the Stoke branch to the Glasgow branch in 3 days,the car was under cover when I went to pick it up,paid for it within minutes ,it was immaculate...Sean and the crew at INFINTI BREAHEAD.were wonderful,had a wonderful rapport immediately and was treated very well ,we were very well looked after,the car is a very nice drive,flawless.. But the biggest compliment I could pay is that the customer is king with INFINTI and my customer care has been nothing short of brilliant...I might have to ask them to stop calling me haha.honestly,effortless and very comfortable sale from start to finish,an enjoyable experience,and the crew and Sean had a wonderful sense of customer focus and a sense of humour...anyway,coffees on,must go,,as an addendum,I would recommend this company to all and sundry...thanks

August 9, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Hi Iain
Thank you for the 5 STAR rating and great comments in you review about your dealings with Infiniti Centre Glasgow. I will certainly pass on your comments to Sean as i am sure he will appreciate them too.
All the best

Iain Smith Centre Manager

Rated 5 out of 5 stars

E250 Mercedes

Excellent service Sean was first class .very helpful and knowledgeable. Would highly recommend buying a car from the guys at infinity

August 9, 2019
Unprompted review
INFINITI Retail Group logo

Reply from INFINITI Retail Group

Good day Keith
Thank you for the 5 STAR rating and great comments . I know Sean will be delighted that you were happy with the service.
May I wish you many years of happy motoring in your Mercedes
All the best

Iain Smith Centre Manager

Rated 5 out of 5 stars

outstanding service

outstanding service.
Andy in Birmingham did everything I needed and in some parts even more. This is my second Infiniti from Birmingham and both times the service has been great.

August 9, 2019
Unprompted review

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