INKA - Original Equipment Reviews 417

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting long delays and unfulfilled promises regarding delivery times. People also found the communication from the company to be dreadful, with emails often ignored and a general lack of responsiveness to inquiries about order status or missing items. The refund process was another major point of contention, with many struggling to receive their money back, often resorting to disputing charges with their banks or PayPal. However, some customers also noted that the product quality, particularly the seat covers, was excellent and worth the wait, fitting perfectly and transforming the look of their vehicles. Despite the long delivery times, these reviewers were very pleased with the final product, acknowledging that the items are often made to order, which explains the lead time.

What people talk about most

Order

Clients share negative opinions on order, with many reviewers expressing frustration over extremely long wait... See more

Product

People report ambiguous experiences with product quality, with some reviewers receiving defective,... See more

Response time

Customers had negative experiences with response times, with many reviewers reporting that the company does... See more

Delivery service

Reviewers highlight negative aspects of delivery service, with many experiencing significant delays beyond... See more

Refund

Consumers find refund experiences to be highly frustrating, with many reporting significant delays and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

How did I not see these terrible reviews?? Like so many other people I ordered seat covers for my new transit custom on 26th March and still not received them despite showing as in stock. Inka claim... See more

Rated 1 out of 5 stars

Ordered complete front row seat covers for my Discovery 4 on 11th Jan 26. Order confirmed, then no further correspondence. Emails asking for updates were ignored. Covers delivered out of the blue 11... See more

Rated 1 out of 5 stars

Worst company I have ever used, took over 12 weeks for delivery, communication is dreadful. Was promised 10% back if I wait for the cover when I asked for refund. Like an idiot I waited, now no refund... See more

Rated 1 out of 5 stars

God awful company. Ordered a set of seat covers for my new van. Ended up getting a refund after 2 months of waiting for my product without any result. I was in contact with their customer services m... See more


Company details

  1. Auto Parts Manufacturer

Written by the company

Inka is a dynamic lifestyle brand specialising in tailored, premium-quality vehicle seat covers & floor mats. We draw on our heritage of combining quality and fine craftsmanship with innovation and exquisite design to create our own quintessential style that is specifically engineered to be fit for purpose. Our premium quality products offer longevity and authenticity by being at the cutting edge of engineering, design, and styling, utilising the finest high-performance materials available today. Our sister company Auto Kit International Ltd is a well-established supplier of high-quality leather trim and tailored interior accessories for leading car manufacturers’ including Jaguar Land Rover, Mercedes-Benz, VW (Volkswagen) , Nissan, Renault, Ford, Man and Audi. This has given Inka access to the original equipment specifications and materials used during manufacture ensuring our products consistently exceed expectations. Inka tailored seat covers are designed & tested with safety as the highest priority. Our tailored seat cover range is designed to allow normal air-bag deployment and accommodate ISOFIX where applicable. OUR MISSION: “TO BECOME THE GLOBAL CENTRE OF EXCELLENCE IN THE: DESIGN, DEVELOPMENT, MANUFACTURE & RETAIL OF BESPOKE SEAT COVERS FOR THE TRANSPORTATION SECTOR"


Contact info

1.5

Bad

TrustScore 1.5 out of 5

417 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Replied to 10% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I wouldn’t even give them one star

I wouldn’t even give them one star , I ordered seat covers over a month ago and when they finally said delivered they had apparently been signed for by someone I’ve never heard of! ONE BIG SCAM stay away

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning seat covers.

I bought a set of bentley diamond for my transit custom over a year ago and what a wonderful product it is.
Enhances the interior appearance spectacularly, fits the seats like a glove and has proven to be extremely comfortable and durable.
Delivery was as stated at order with no missing pieces.
A fantastic product, thankyou Inka.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered my Vw crafter seat covers in…

Ordered my Vw crafter seat covers in September 25 now in march 26 still not received all I see is your package is expected with us at Royal mail but they’ve still not received it . I’ve being told they must be lost in transit . I’d be happy with a refund at this point but I just don’t get any reply

September 22, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered seat covers in 2nd January 2026

I ordered seat covers in January. In March I asked for money back. No communication from them for a month, you can't ring and speak to anyone, no one answers emails for weeks. Oh and then its they are lost in transit. Got hold of paypal to report and someone rung to say order will be with you next week, nah ill have money back. Ordered from CARMATS and they arrived in 2days. Personally I would go elsewhere if you want them in a week.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Appalled at the customer service

Appalled at the customer service. Order covers on the 29th January and have still not arrived. I get in touch with them for them to say its delayed or it has been sorted now. Still nothing. If you want a quick service then stay away

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

Told me a pack of lies to buy time

Ordered seat covers a month ago I emailed them after 2 weeks and was told that they had just checked and my order had just gone into production , ok I thought , that’s fine , another 2 weeks go by I emailed again but this time I was told that they have a backlog from Christmas and they have a strict order in which they process the orders , don’t bother with this company , waste of time

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered seat covers on the 19th of…

Ordered seat covers on the 19th of December 2025 still not arrived and we are now into march emailed today for a full refund saying “in stock” on there website absolute joke and at £399 certainly not cheap

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

No Stock and Long lead times

We ordered sets of seat covers for 2 new vans 04.02.26 one set and after chasing them up via email a couple of times was "no longer available" with the other set delayed
why take orders on? that they cannot fulfil or with lead times that do not match what the customer needs
both are showing as stocked items
we will never do business with them again

February 27, 2026
Unprompted review
Rated 1 out of 5 stars

NEVER USE

NEVER, NEVER, use this company. They’re from Leicester 🤔 and they will use lie after lie to delay the delivery date. I was told 1 week for delivery and 1 month later, they’re still coming up with stalling lies. No wonder they have no telephone communications. I’ve cancelled the order so hoping I will get my money back but not holding out much hope. DO NOT USE

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered two new front seats for my…

I ordered two new front seats for my transit and then a back row. I have tried to email them but never received a reply. It’s been three weeks now and nothing has come in a form of reply. I would avoid this company it costs.

January 28, 2026
Unprompted review
Rated 1 out of 5 stars

If buying from a business that is…

If buying from a business that is probably a front for a chinese factory, with poor comms, slow and or no delivery is your thing - then fill your boots
you may get lucky and get what you ordered eventually or maybe not.
At least they refunded me quickly after two months without delivery and random comms

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

I ordered transit custom front seat…

I ordered transit custom front seat covers 9/11/25 and still keep getting fobbed off with there in production and now two weeks ago they’ve ran out of the material it’s excuse after excuse avoid at all costs, I’ll be contacting my bank for a refund

November 9, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid this company

Ordered complete front row seat covers for my Discovery 4 on 11th Jan 26. Order confirmed, then no further correspondence. Emails asking for updates were ignored.
Covers delivered out of the blue 11 Feb 26. But headrest and arm rest covers missing, both clearly included under the complete front row listing.
I have emailed them again to ask for the missing covers, but not holding my breath!

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

4 months for order

Ordered over 4 months ago.

Part of the order they couldn’t do and refunded but not quick. Rest of my order finally arrived 4 months later only to be WRONG!! Dispite sending images and sizes and them having the template.

Emailed to complain but no response.
Zero communication

Avoid

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Absolute scam of a company

Absolute scam of a company, take your money then no communication at all. 2 months in and still nothing.. Do not deal with these cowboys if you value your money.

February 2, 2026
Unprompted review

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