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Ink Express Reviews 

647
•
TrustScore 4.5 out of 5

4.7

Printing Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that orders arrive promptly and are always well packaged to prevent any damage. Consumers often mention that the staff is exceptionally helpful, friendly, and knowledgeable when providing assistance over the phone. People also highlight the outstanding quality of the products, which consistently deliver brilliant results for various printing projects. However, some customers also noted occasional delays with delivery times or expressed disappointment regarding unexpected color differences in prints. A few people experienced minor difficulties with item compatibility or mentioned wanting more direct communication for shipping notifications.

What people talk about most

Product

Users describe positive interactions with product, highlighting the high quality and great value of the items... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting helpful telephone conversations... See more

Quality

People report positive experiences with quality, highlighting great value and excellent results over years of... See more

Order

Customers had positive experiences with order, highlighting rapid delivery and fair pricing. Consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Ink Express printer head cleaning fluid did the job where distilled water had failed. I inserted some kitchen towel under the print head and left the cleaning fluid on the head overnight. It took... See more

Rated 5 out of 5 stars

I have ordered many items from Ink Express over the years and have called customer services when I am unsure how to do something and the response is always professional and helpful. The items are alw... See more

Rated 5 out of 5 stars

Have used Ink Express for a couple of years and both their ink & refillable cartridges have worked perfectly with my Epson printer. Previously I had used Tesco & Cartridge World print cartridges and c... See more

Rated 5 out of 5 stars

For my very aged printer, I was very happy to be able to purchase refillable inks as this company have a large range. Ordered over the phone, no waiting and a helpful response, very reasonable price,... See more

Company details

  1. Printing Equipment Supplier
  2. Paper Distributor
  3. Printer and Scanner Store
  4. Printing Equipment and Supplies
  5. Scrapbooking Store
  6. Toner Cartridge Supplier

About Ink Express

Written by the company

As specialists in inkjet and dye sublimation supplies, Ink Express is a Midlands based printer and ink supplier. As one of the UK’s largest providers of quality compatible ink cartridges, toner cartridges, photographic paper, CISS and RIC our prices are consistently competitive without sacrificing quality.
Shop inkjet supplies
Ink Express specialise in Dye sublimation supplies for the personalised gift and promotional markets. We offer Sublimation printers, sublimation ink, sublimation paper and accessories. We also offer a wide range of popular sublimation blanks!
Shop sublimation supplies
With 30 years of experience in the print industry our team provides expert knowledge and customer support.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

647 reviews

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Hasn’t replied to negative reviews

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4.7

All reviews

(647)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful. It is also a big plus that you get to speak to a real person- no waiting around on the phone-great
Excellent products at a decent price

September 26, 2024
Rated 5 out of 5 stars

Waste ink pad reset key, Epson XP-530

Bought waste ink pad reset key for Epson XP-530 from Ink Express and email arrived within 1hr. Great service and easy to order, will definitley use this company again. Check internet for fitting and reset instruction. FYI...this model has half size pads housed in a full size container, bought double size pads so will need another rest key in a few years to allow it to continue. Thanks Epson for trying to charge £60 to refill and reset this printer (did it myself for £14), its almost as thought your trying to over price the job so people buy a new printer!!

September 25, 2024
Unprompted review
Rated 1 out of 5 stars

a4 subli paper…

I bought 2 packs of paper and then had to pay postage to send them back. You refunded me for just one pack of paper as I’d used 2 sheets of the second pack (which I told you I did) and you wouldn’t refund me for that 100 sheet pack. I’m sorry, that’s a rip off in my opinion.

I bought 2 packets of a4 subli paper which don’t work. Compared them with a competitors paper which worked straight away. Have to send paper back in order to get a refund. 10.000 questions from customer service implying it’s my fault. Been sublimating for years. It’s the paper!

September 9, 2024
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Reply from Ink Express

Hi Kim,

Thank you for taking the time to share your experience with our A4 sublimation paper. We appreciate your feedback.

Please know that our primary goal is to provide the best possible experience for our customers, which is why we explore various avenues to help troubleshoot any issues.

As outlined in our returns policy, we must receive the product back before we can issue a refund. I can see that we have received the paper, and that a refund has been processed.

If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help!

Kind regards,
The Ink Express Team

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