Ink Express Reviews 

647
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that orders arrive promptly and are always well packaged to prevent any damage. Consumers often mention that the staff is exceptionally helpful, friendly, and knowledgeable when providing assistance over the phone. People also highlight the outstanding quality of the products, which consistently deliver brilliant results for various printing projects. However, some customers also noted occasional delays with delivery times or expressed disappointment regarding unexpected color differences in prints. A few people experienced minor difficulties with item compatibility or mentioned wanting more direct communication for shipping notifications.

What people talk about most

Product

Users describe positive interactions with product, highlighting the high quality and great value of the items... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy and prompt... See more

Service

Customers consistently note positive experiences with service, highlighting helpful telephone conversations... See more

Quality

People report positive experiences with quality, highlighting great value and excellent results over years of... See more

Order

Customers had positive experiences with order, highlighting rapid delivery and fair pricing. Consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Ink Express printer head cleaning fluid did the job where distilled water had failed. I inserted some kitchen towel under the print head and left the cleaning fluid on the head overnight. It took... See more

Rated 5 out of 5 stars

I have ordered many items from Ink Express over the years and have called customer services when I am unsure how to do something and the response is always professional and helpful. The items are alw... See more

Rated 5 out of 5 stars

Have used Ink Express for a couple of years and both their ink & refillable cartridges have worked perfectly with my Epson printer. Previously I had used Tesco & Cartridge World print cartridges and c... See more

Rated 5 out of 5 stars

For my very aged printer, I was very happy to be able to purchase refillable inks as this company have a large range. Ordered over the phone, no waiting and a helpful response, very reasonable price,... See more


Company details

  1. Printing Equipment Supplier
  2. Paper Distributor
  3. Printer and Scanner Store
  4. Printing Equipment and Supplies
  5. Scrapbooking Store
  6. Toner Cartridge Supplier

About Ink Express

Written by the company

As specialists in inkjet and dye sublimation supplies, Ink Express is a Midlands based printer and ink supplier. As one of the UK’s largest providers of quality compatible ink cartridges, toner cartridges, photographic paper, CISS and RIC our prices are consistently competitive without sacrificing quality.
Shop inkjet supplies
Ink Express specialise in Dye sublimation supplies for the personalised gift and promotional markets. We offer Sublimation printers, sublimation ink, sublimation paper and accessories. We also offer a wide range of popular sublimation blanks!
Shop sublimation supplies
With 30 years of experience in the print industry our team provides expert knowledge and customer support.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

647 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(647)

106 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Savings

Have used Ink Express bulk refills for years and they are excellent value for money and much cheaper than branded inks.

November 22, 2024
Rated 4 out of 5 stars

Excellent product and sublimated…

Excellent product and sublimated well.and this was probably my fault I ordered before same day dead line but was not dispatched till next working day which was the Monday made it a bit tight on my end. But I should ordered earlier. My customer was very happy with the result

November 18, 2024
Rated 1 out of 5 stars

I still haven't received my order

I still haven't received my order

November 4, 2024
Ink Express logo

Reply from Ink Express

Hi Alison,

Thank you for your review. We’re truly sorry for the initial delay with your order, but I can confirm that this has since been resolved. A replacement was sent out to you, and we’re glad to hear that it has now been delivered.

We always strive to provide a seamless experience for our customers, and we appreciate your patience as we worked to get this sorted. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind regards,
The Ink Express Team

Rated 5 out of 5 stars

I was going to purchase a new printer…

I was going to purchase a new printer with a eco tank as I was fed up being ripped off with very expensive ink cartridges when I came across Ink Express. One reasonable payment the kit comes complete with refillable cartridges, ink, syringes etc to fill and replace the old cartridges. Now all I have to do is purchase the ink which I will from Ink Express. So much cheaper and a very efficient survice. Highly recommend.

October 21, 2024
Rated 5 out of 5 stars

Satiisfied customer

Clear information, quick service, clear instructions provided with the product. Extremely satisfied and will buy again.

October 14, 2024
Rated 3 out of 5 stars

Product is good

Product is good. Staff helpful on the phone but the Royal Mail undermined your efforts Nevertheless will continue to use you.

October 14, 2024
Ink Express logo

Reply from Ink Express

Hi William,

Thank you for your kind review! We're glad to hear you’re happy with the product and found our staff helpful.

We apologise for any inconvenience caused by Royal Mail’s delivery service. We understand how important timely and reliable shipping is for our customers, and we always aim to provide the best service possible.

We appreciate your continued support and look forward to serving you again in the future!

Many thanks,
The Ink Express Team

Rated 1 out of 5 stars

Reusable (or not so) cartridges

Only purchased from ink express once for reusable ink cartridges and ink.

The reusable cartridges have only lasted 3 years and, for the amount of ink I have used, they really have not been economical.

Right from the start, one part on each cartridge was incorrectly fitted.
Each chip on the side (used by the printer to calculate ink usage) was mounted upside down!

I requested a return but as I had filled them with ink, a return was apparently not possible under the warranty.

Almost without exception before each print I need to take at least one cartridge out and pop it back in as suggested by ink express.

All in all a bit of a faff. Once bitten twice shy.

Moral of the story might be to buy original ink or elsewhere?

October 18, 2024
Unprompted review
Ink Express logo

Reply from Ink Express

Hi Rob,

Thank you for taking the time to share your feedback with us.

We’re sorry to hear that you are not satisfied with the refillable ink cartridges. Unfortunately, as our return policy states, we are unable to accept returns after three years.

If there’s anything else we can assist you with or any questions you have, please don’t hesitate to reach out. We’re here to help!

Kind regards,
The Ink Express team

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