Inmod Reviews 

I needed to get in touch with customer service and it's amazing how careful they are in making the customer happy and satisfied. Eric was very quick and attentive in helping me. Regarding the products, they are beautiful and different from what we find in traditional stores.

The short version is, outstanding customer service and cheap product. We ordered an expensive sofa from Inmod. It creaked and squeaked like inflatable furniture. Customer service was wonderful and replaced the sofa. Unfortunately, the replacement sofa creaks and squeaks, too. Two stars because as excellent as customer service is, the product is what you pay for and live with.

I can’t recommend inmod or Erik from inmod customer service enough! We ordered a couch and once it was delivered we decided it wasn’t for our family. Erik was impeccable in helping with our return! With covid and all the back ups with delivery and return transits. Erik was on it, he was In contact with us every step of the way. And we can’t be more thankful!! It was such a pleasure to work with him!
Franchesca

Had a little problem with shipping and they took care of it right away! Thank you for great product and great customer service!

I ordered a buffet from Inmod. Two days after I placed the order, the buffet was on sale and Inmod honored the sale price. Upon delivery, I noticed a couple of damaged pieces and notified Inmod. Sara F. replied immediately and has reordered the damaged items. I had several questions throughout the process and was extremely satisfied how expeditiously Sara replied and was so pleasant. The buffet is absolutely gorgeous. I was in the middle of a renovation when COVID shut down most of the country and had to order a lot of items on line. I experienced horrific customer service with several large retail stores during the renovation process and was very, very grateful and impressed by the wonderful customer service I received by Sara/Inmod. I look forward to purchasing future pieces from Inmod.

Hi my name is Christopher Davis and I worked with a wonderful sales person, Sara a. I had been looking for approximately 2 1/2 weeks, For a Modrest dining room set. I’ve spoken to many people on the phone and listen to them half heartedly search for it or unknowledgeable in how to find it before I came up on Sarah. She seem to immediately recognize the desperation in my voice and she calmed me down, and I can tell she was going the extra effort to find both the table and the chairs which I’ve been told for a while they were out of stock. I cannot thank her enough for finding that set for me because unfortunately I tend to be extremely picky and that was the only dining room set I wanted and nothing else!!! Inmod You have a wonderful, empathetic employee working for you. Thank you.

3/29/2021 - In a previous job, I had a client who said, “Things go wrong. The best indicator of customer service quality is how things are dealt with when they do go wrong.” Inmod, I’m so appreciative of how you have responded. It does show that you all really take seriously the “We got you covered” thing. THANK YOU!!!! :)

3/29/2021 - With the quick reply from Inmod( please see below), I have to update the rating to 4 stars. I look forward to hearing from them directly during this week. But this reply here is really cool and much appreciated.

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I ordered a ball chair from Inmod for my wife’s birthday. 7 months later it arrived, which is not surprising because of the pandemic. I was told that the chair, once received at Inmod’s NY/NJ warehouse from China, would be inspected thoroughly before shipping to us. The chair arrived with the box and pallet in perfect condition. Yay!! But it looked like the box had never been opened. The packing tape looked Chinese packing tape (not crystal clear), and it behaved like Chinese packing tape (really strong with excellent adherence - Chinese packing tape in my book is the best). After carefully moving the chair into our home and carefully unwrapping it, we found cracks at the base of the chair where the mounting stem is. The cracks were circular around the stem, but also are running perpendicular to the circumference of the base, extending from the base of the ball. There is also a large chip from the surface at the front of the chair next to the opening, with cracks extending from it. The chair could not have been inspected at Inmod. It was wrapped quite well such that none of the damage could have been done in the shipping (again, the carton and pallet arrived in perfect shape). I am giving Inmod a 2-star rating pending their response to emails about this, to see how they handle it. Their emails about products shipping say, “Take a deep breath. We’ve got you covered”, after an FAQ, “What if my furniture arrives damaged?” A deep breath has been taken, but I’m not impressed with the lack of inspection, or with whatever inspection might have been done that didn’t see these very obvious problems. But the bottom line is how they stand behind their products once a claim (with many photographs) is sent to them. I will enthusiastically change the review up from 2 stars should they indeed have us covered by giving us acceptable options for replacing the chair - hopefully not with another 7-month wait. Lastly, I LOVE writing positive reviews for companies, people, products. I do not like writing, and indeed very rarely write, negative reviews. So, I really hope to be able to change this review to a more positive one, depending on Inmod’s response to the situation.

Received replacement Marchesa Table (1st one damaged in shipping) at no charge, along with pair of Peyton Bar Stools that we ordered. Both shipments arrived with boxes damaged but thankfully no damage to any of the pieces -we love all and excited to have in our media room! Thank you, Sara for all of your help!

This company, and specifically Mechy from the customer service team, went above and beyond for me! I was missing a part from a bed they stock, but I had purchased from another retailer who is currently closed because of COVID. They didn't have the part available, but went above and beyond contacting the manufacturer for me and was able to get me the part! Every person that I interacted with along the way was beyond gracious – again, all this even though I had originally bought the bed from a competitor of theirs. I will definitely be purchasing from them in the future!

I ordered a dining room table from inmod. The table I purchased had a modest amount of reviews on their website; all were positive. I love the design of the table and assembly went smoothly. However, the quality is severely lacking. After less than two weeks of use the table already has several noticeable scratches. We only use the table during meals and we use place mats. I am extremely disappointed with this purchase. I posted a similar review of the product on their website which has yet to appear on their website. I suspect that the company inmod uses to post their reviews screens with a strong bias towards positive reviews. I'd approach reviews on their website with a heavy dose of skepticism. I love their aesthetic but the quality is just not there. I wish I had gone with IKEA instead.

Excellent customer service and beautiful bar stools!

We were looking for a coffee table that had a midcentury modern vibe to match our decor. We saw some good candidates on the usual mega-one-click-sites. Frankly, I'm tired of dealing with those conglomerates - you pay for the convenience of being a click away from anything but often the packaging is sub standard or the information is wrong, etc.

There was one style we liked - a kidney shaped low table. They all had one. I proceeded to do a general search for midcentury modern furniture. Inmod caught my eye. They had the same style we were looking for in a finish to match our room. The icing on the cake was free shipping and a lower price than all the others!

The table arrived right in the middle of the timeframe that was promised. The packaging was robust. Heavy weight cardboard and firm styrofoam pieces. I've had pieces from the mega sites show up half destroyed because of cheap cardboard and pulverized styrofoam so this packaging was a relief to encounter.

The table is exactly what we were hoping for. By the way, twelve screws for four legs - this is not going to become wobbly anytime soon!

Thank you Inmod!

This was our first experience purchasing furniture online, sight unseen. I wondered if the dining table would look better in the pictures than in person but to my astonishment it was far more impressive in person. It’s high quality and expertly crafted. We look forward to inviting friends to dine with us on this literal work of art.
A key reason why we will shop at Inmod again was the professionalism and care from customer service agent Briana L. She responded to our needs quickly and with the utmost care.

Lester P,

They tended to be out of communication with one another and attempted to redeliver a couple of days in a row on days other than when we had scheduled. Eventually they got it right and I’m very happy with the bed.

I ordered the Swag Leg desk. Because of Covid-related shipping problems from Asia delivery was delayed for 3 months. Inmod stayed in touch giving updates on my order status. When the desk finally arrived (very well protected in its box and crate!) the two pencil tray inserts for the drawers were missing. I contacted Inmod and the company representative replied they would have the missing parts sent to me by air. The two trays arrived about 10 days later and fit perfectly.

This desk is very well made of high-quality materials. It is sturdy, it looks great and it's a pleasure to use.

I will be ordering from Inmod again.

I ordered 4 wonderfully beautiful Dining Chairs. They were initially on Back-order, I didn't mind because I really wanted these chairs and only Inmod had them.
Once I received the (beautiful) Chairs, I was too short in stature for this particular design. I was heart-broken.
Long-story short: I got Erik , from Customer Service, who really held my hand all the way through. He help me to resolve the issue, making my on-line furniture buying issue, a good experience and reminding me , that there are still wonderful, caring people in our world. Thank you Erik for all your help and support.

Mechy (InMod) went above and beyond on this one. I bought some lamps from InMod and paid for shipping. UPS received payment from Inmod for shipping but also charged me at delivery. When I asked UPS for a refund they acted like I was asking for a kidney. I contacted InMod and asked them to straighten it out and they hounded UPS until they finally repaid me. InMod was like a dog on a bone with this file, never letting UPS go too long without asking for an update and keeping me in the loop. Just amazing follow up and service.
I really doubt that I could have affected a refund from UPS as an individual. UPS juggled the InMod request (on my behalf) through various departments and forgot commitments and timelines. Classic obfuscation and denial. Mechy maintained detailed records of UPS conversations and commitments and just wouldn't let go. Thank you

I purchased four custom order Hans Wegner Cross Elbow dining chairs. I was pleased that they arrived within the estimated time frame. One chair had a long crack upon arrival and Customer Service assured me that it would be replaced and I am pleased with the ease of the exchange.
The stain however was not as shown online and this was disappointing in that they were to match a table that was custom made for me. After some back and forth with customer service, Chantal was able to address my issue and I am pleased with the final response to my query. I suggest double checking with support at Inmod if you are requesting a specific wood in a specific stain.
I will be a returning customer.

Wonderful products and wonderful customer service. Had a bit of damage to chair and they sent a replacement right away! Love my new chair.

I made my purchased and my chairs came in damaged. I notified Immod and Sara F. Reached out to me immediately, she has been amazing. She was quick knowledgeable, Sara F. Has been extremely helpful and has resolved the issue. Sara F. and Immod customer service should be the standard all companies used going forward.