Inmod Reviews 

Fabulous!
Staci and the inMod team were outstanding in providing me with a great product and service to boot!
I was devastare that they could not ship to Australia however with guidance from Staci and great communication my stools arrived as perfect as I thought they would be. Thank you to all at InMod 😊. I would happily buy from them again.

Inmod was quick to ship my order out. Erik in customer service was so helpful in sending me replacement sizes and was always so fast in responding to my messages. I wish every ecommerce site was as fast and as helpful!

Erik’s customer service made all the difference in my challenging experience with InMod. He listened to my frustration and showed empathy, which made me feel like he cared. He followed up with several emails to ensure all was well with me as well as my order. When he found out that there was a problem with the delivery, he looked into it right away before calling me back to provide a resolve. He is the ONLY reason I would be willing to give InMod another chance! Thank you Erik for making lemonade out of lemons. You’re awesome!

We purchased the Cameron sectional sofa from Inmod. When the sofa was delivered we discarded the box before concluding that the sectional really wasn’t what we expected. Upon contacting Inmod CS we were advised that the original shipping carton was mandatory to facilitate a return. We worked with Inmod CS agent Erik and we eventually came up with a solution that worked for both us and the company. Thanks Erik for going above and beyond...we appreciate it.
GM

Earlier today we had a horrible experience with an item that was delivered damaged after almost an entire year of waiting. We called customer service and were met with annoyance and defensiveness, and pretty much assumed we would never see our money back. A few hours later, customer service rep. Brian G. called (he had been providing the email updates to us for the last year). He was extremely kind, and went above and beyond to apologize and offer ways to make it up to us. I'm updating my review instead of deleting it because we appreciated his assistance so much that we'd like to publicly advocate for a Brian G. holiday bonus 🙏

Erik was one of the most helpful customer service representatives I have ever worked with.

I bought a beautiful couch from Inmod. It was of amazing quality and the perfect color. Unfortunately, the couch was too big for the space I wanted it for and I had to return it. Inmod customer service was so helpful and gave me multiple options that I could choose from. I ended up just returning to the site, and although I had to pay for shipping (which was pretty costly), they split the cost with me and were very quick with the return. I was really thankful for all their support and how helpful they were. Highly recommend buying for this site! Just make sure it fits before you buy it.

Inmod customer service was stellar. Product we bought was quite delayed (due to the world we live in), they communicated frequently and kept me up to date. When we did receive our table, we were beyond thrilled! The product is beautiful!

I love the designs but since all the furniture you have to build..the chances of missing parts is or pieces that dont fit together or chinese instructions makes this company a huge dissapointment. . After you pay for it then they tell you it's no longer in stock and you have to wait over a month , sometimes two . from now on I'll buy furniture from a real store because mailing it means it could be damaged such as the desk I ordered.Probably because furniture is heavy and UPS or fedex..they dont want to move heavy packages so..they just throw the heavy stuff around ..or leave it on the driveway just before it rains ....and then there's the problem with hardware..the bend goods furniture dosnt even fit together..so after waiting for two months..it's not even possible to build with missing parts or poorly designed parts that dont even fit ! dont buy furniture that is mailed to you..it's too heavy to return .

We ordered counter stools but checked the wrong box for seat color. Discovering this as we unpacked the shipment, we called Inmod’s customer service. They were totally understanding and checked availability of seats of the color we wanted. They were available and customer sent the replacements quickly. Every contact with Inmod and their customer service personnel has been top drawer! And, the counter stools are a superior product. We will always trust products and services from Inmod.

Horrible Experience! Ordered a desk at the beginning of the pandemic since I was going to start working from home. I knew that the shipment was delayed due to the circumstances. The issue was that we received BOTH shipments severely damaged! The carriers that they use are careless and the customer service does not expedite anything on their end. I had to continuously follow up to ask on my order and status and in 2 occasions they had forgotten about me and even apologized. I asked for a refund (which was refunded in 2 days- can't complain there) but now I have to return all the damaged shipments based on 2 different carriers and we are in October. The carriers have different dates available so i am now working around their schedule. Now I am working from the office and now I have to take 1/2 days off to accommodate this mess. I have boxes everywhere and still without a desk. I will never use Inmod again

I had a great experience with Inmod. I ordered six dining room chairs listed as in stock in early October. Inmod's site advised that these would ship in 2 - 3 business days. This didn't happen, but when I contacted Inmod after about 4 business days, the representative was extremely thorough and kept me on the line until she was able to report on the exact shipping status of the chairs and the carrier. The chairs were actually shipped on Monday, Oct. 12, a little over one week after ordering, or 5 - 6 business days, not too bad in these Covid days. On Fri. the 16th we got a call from the shipper to schedule delivery. We couldn't get back to them before they closed, but connected on Monday and the chairs were delivered on Tues. the 20th in perfect condition. The shipper dropped the pallet of chairs where we wanted them and helped a bit in getting them unbundled. No inside delivery, but then that wasn't the deal. Shipping was free, and probably saved us at least $500 if quotes on the antiques websites, 1stdibs and Chairish are anything to go by. Most local furniture stores charge $100 for in home delivery, which is definitely worth it, but not paying any delivery fees on a coast to coast delivery in return for no in home delivery was definitely a steal. Altogether an excellent experience.

I reached out to Inmod several times with queries about my Hans Wegner Shell Lounge Chairs. They were courteous and answered all my questions in a timely manner.
The quality of the product leather was so good, I initially thought it was not real. Patterning was perfect. Customer care at Inmod was more than responsive. Turns out it is 100% top grain real leather!
Contrary to customer statements on the web that assembly of the chair would be difficult, my 10 year old assembled the second chair by himself.

I ordered 2 chairs the beginning of May 2020. Delivery was mid September.
OK, they just came last week and they are even more beautiful than on the website. They are identical copies to the real thing!!! I am beyond thrilled, they are in perfect shape and delivery was great!!! OK, so this is replacing my review of Where are my chairs?
I am incredibly happy! Thank you!

I just want to give an update, I sit in these chairs ( kitchen chairs) every day for 8 to 10 hours as this is now my working office from home. They are holding up fantastically and are just beyond beautiful !!!!

EDIT JANUARY 2022 - STILL AMAZING. USE THEM EVERY DAY FOR WORK AND THEY STILL LOOK GREAT!

Ordered supposed “in stock” chairs In July for early Sept delivery, in Sept notified they would be in end Sept. End Sept notified it would’ve end October. I emailed 3 times with no response, when I finally reached them by phone I was told End November. At least 4 months for an “in stock” item? Needless to say , I cancelled and placed elsewhere. Absolutely horrendous customer service, as their products are available on many websites at similar pricing, and others customer service and delivery is substantially better. Stay away!

If I could give no star, I would. Have been waiting for a desk I already paid for 10 days ago for two weeks now. Estimated delivery was September 21, today is September 29. Inmod told me, in the only answered email so far, to get in touch with delivery service, XPO, which was a complicated thing to do. Was put on hold, was thrown out of the line while waiting twice, had to start over, was connected to the wrong person/office, then, finally, someone gave me a phone number in San Bernardino/CA where - after several attempts - I reached a friendly person who told me that, yes, my desk must have gotten lost on the way between some other place and their San Bernardino distribution center, where it never showed up. Then an email thread started between them and the other distribution hub, I was cc'd - with the result that I still don't know where my desk is. I spare you the details.
Several emails to customer service at Inmod about this unpleasant matter have remained unanswered. Looks like they don't give. But they sure have my money. This is intolerable. Don't know how many hours I have spent on this already... Will never buy at Inmod again, alas, because their choice of furniture is very nice. Guys, you are hurting your own business this way!

Have been waiting for a couch now for more than a month. We're told couch is in neighboring city....finally received call saying delivery would be upcoming week, and asked which day would work best for us. So was the couch delivered those days?

Of course not. 2nd phone call days into said week, and caller says we have one day for delivery...with a window from 12-4 for pickup, and that's that. When pointing out we work full time jobs, and may need some wiggle room, we were told "This is the only day we'll be in your city this month. Either today or a month from now"

So now I'm waiting for a phone call, and have been waiting for a phone call all day for delivery. Fingers crossed.

I recently received an item that I was not pleased with. As such, I wrote a negative review and was livid with what I believed to be the outcome of the customer service. Luckily, the company reached out to me and offered clarity regarding their return policy, and even graciously refunded my money. The team was kind and seemed very concerned with the overall satisfaction of its consumers. I would recommend this company to others if not for anything other than its customer service. I appreciate the swift action and willingness to please customers.

If you should receive a defective item, you will be caught in an endless cycle between Inmod and the manufacturer. You will have a giant shipping box in your house (mine is in my living room), because Inmod will only accept returns in the original packing material, but a month will go by and they will not actually give you information about how to return the item despite repeated inquiries (the only time they will apparently do anything is if you write them). I can’t tell you how this story ends because it’s still ongoing for me… because customer service is not a priority at Inmod.

Here’s how it unfolds, so that you will know:
1. May 25: You will order a patio table and chairs. They will arrive a week later, summarily deposited outside your house where you will find them later (no signature required).
2. June 4: That same day the furniture arrives, you will unpack it out on the patio. You will unwrap the table, carefully (it is packaged better but has a chipped corner on the tabletop, clearly from being dropped), and start to construct it. It will not be physically possible to screw the table base into the table top because the holes simply will not line up. You will take a bunch of photographs and send them off to Inmod at 8:41am the next morning, noting the damaged corner but emphasizing that the table is unusable because, well, you can’t make it into an actual table.
3. June 5 2:42pm: Inmod will enthusiastically respond to your email acknowledging the shipping damage & asking if you signed for the packages (also asking for photos of said damage, which you’ve already sent, and photos of the box). You will respond at 4:12pm with photos of the box but once again emphasize that the damaged corner is the least of your problems because the base physically cannot be screwed into the tabletop.
4. June 8: Inmod will acknowledge your response and say they’ve sent your photos off to the manufacturer. June 10: Inmod will tell you the manufacturer doesn’t see a problem from the photos and ask you to make videos proving their product is defective. June 14: As an essential worker in the pandemic, you haven’t been home during the daylight until today to pull the table — which now resides in pieces, along with the giant box, in your main living space — back outside, which is the only place in your house you can reconstruct it and take the required videos. You will do so, and send these videos to Inmod at 5:14pm. June 17: Having heard zilch from Inmod, you will send an email inquiry at 3:52pm. At 6:03pm, you will receive an email from Inmod saying that tonight they will review the videos you sent three days ago. June 22: Inmod will tell you they are “truly doing their best to resolve this issue as quickly as possible”, and that you will be getting information on a replacement table, but that they are having issues viewing the videos. June 25: You will come home late again from work, realize that you won’t be home early enough to re-shoot videos anytime soon, & instead create a dropbox to share the existing videos (which work just fine for you) another way. You will send this dropbox invitation to your Inmod customer service rep at 8:57pm. June 26: The rep will acknowledge your video and promise to send it to the manufacturer and get you that shipping update on the replacement. June 30: They will try to access the video on dropbox for the first time and send you a request to admit them from another account. You will respond within 1 hour to grant access. July 2: You will send another inquiry asking when you might get an update on where to send the giant box sitting in your living room and the replacement table. You will get a response an hour later saying that they’ve just called the manufacturer, but they’re still having problems with your videos (note: this is a full week after you sent them & this is the first you’re hearing about it).
5.No idea where it goes from here. Will you ever get rid of the box & get a new table???

I ordered bar stools from Inmod. They did take time to arrive but they look beautiful. One of the stools was defective and the varnish was coming off. I called customer service (real person answers the phone), provided pictures and they immediately sent a replacement chair. I am very pleased with both the product and the service. Excellent company.