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InMotion Hosting Reviews 2,759

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 651 reviews, reviewers overwhelmingly had a great experience with this company, often highlighting the top-notch customer service and the helpfulness of the staff. Customers appreciate the fast, friendly, and knowledgeable agents who take the time to understand issues and provide step-by-step solutions, making the overall service experience smooth and efficient. Many users have been long-term customers, consistently praising the quick response times and the genuine care shown by the support team, which often goes above and beyond to resolve problems. However, some customers also noted inconsistencies in support quality and response times, with instances of slow replies, disconnected chats, or agents who were unable to resolve complex issues, leading to frustration and extended downtime. A few other people also felt that the company lacked transparency regarding support limitations and experienced a lack of accountability, particularly concerning persistent technical problems that required repeated contact.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many praising the expertise, reliability, and... See more

Staff

People report positive experiences with staff, highlighting their professionalism, communication, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the exceptional professionalism, fast... See more

Website

Customers consistently note ambiguous experiences with website support and performance. Many reviewers highly... See more

Response time

Users describe positive interactions with response times, frequently praising the fast and efficient support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been with IMH for over 4 years and have never had any problems. The support is always top-notch! Jamie F with Solutions was a lifesaver when we upgraded our dedicated server. He made the trans... See more

Company replied

Rated 5 out of 5 stars

I've been with InMotion Hosting for a while now, and their support team continues to impress me. Every time I've reached out, whether through live chat or a support ticket, the response has been fast,... See more

Company replied

Rated 5 out of 5 stars

The staff had always been very helpful. I have dealt with them on many occasions in the last 6-7 years, whenever I needed help or advice regarding anything related to the hosting. Every issue or query... See more

Company replied

Rated 5 out of 5 stars

My site stopped working after I did a required update. I had no idea how to fix it; couldn't even access the site. Sent a quick email describing the problem and before I knew it I saw an email from In... See more

Company replied


Company details

  1. Web Hosting Company
  2. DNS Provider
  3. Email Service Provider
  4. Software Company

About InMotion Hosting

Written by the company

InMotion Hosting is a premium web hosting provider trusted by agencies, digital teams, and growing businesses that rely on performance-first infrastructure to drive results. With over 20 years of experience and more than 170,000 satisfied customers worldwide, InMotion Hosting delivers scalable, secure, and expertly supported hosting solutions tailored to professional needs.

Performance-First Infrastructure:
Every solution we offer runs on fast, reliable, and scalable architecture, powered by our proprietary UltraStack server configuration. This platform is purpose-built for speed, stability, and resource efficiency—so your sites stay online, load quickly, and scale as your traffic grows.

Real Human Support:
When you need help, you’ll talk to a real person—no scripts, no chatbots. Our in-house support team is available 24/7/365 and includes trained experts in WordPress, cPanel, Linux, server management, and more.

Strategic Partnership:
We don’t just host your website—we help you build, secure, and optimize it. Our white glove managed hosting includes server tuning, Core Web Vitals optimization, custom software installation, and 24/7 expert human support to meet your business goals.

InMotion Hosting is more than a web host—we’re the trusted infrastructure partner for businesses that demand more. If your website drives your business, we’ll help you move faster, scale smarter, and stay secure.

Get Everything Your Website Needs to Scale

Written by the company

Hosting Tools for Professionals
Take your productivity to the next level and experience a web hosting platform that allows you to create websites fast. With our easy-to-use tools and business-ready features, you'll be able to scale your business quickly.
24x7 Expert Human Support
Every day we delight our customers with friendly service that is readily available, expert and effective. We work 24/7 to make sure your web hosting is fast, safe, and secure. Our mission is to make sure you are 100% satisfied with our products and customer service.

100% Satisfaction Guarantee

Industry-Leading Money-Back Guarantee

Industry-Leading Money-Back Guarantee

We stand behind our products and customer service. We guarantee that you will always get reliable hosting, helpful support and professional service. Our industry-leading 90-Day Money-Back Guarantee allows you to have peace of mind and to try our services risk-free.

Terms and restrictions apply. 90-day money-back guarantee is available on certain hosting plans and term lengths. Money-back guarantee does not apply to addons, domains, or professional services.


Contact info

Agency Partner Program

Join our new Agency Program to earn commissions on hosting for clients

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Outstanding support

Outstanding support

January 31, 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Joe,

Thanks for the positive review. Reach out anytime, we are happy to assist.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

NO DRAMA is a great recommendation

Very few problems ever arose. Generally it took one call and it fixed right then.

A great provider has NO DRAMA!

January 20, 2026
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Reply from InMotion Hosting

Jonathan,

Thank you for sharing your positive experience! We're happy to hear that your issues were resolved quickly with no drama.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

They are really fast and efficient in…

They are really fast and efficient in their job

January 20, 2026
InMotion Hosting logo

Reply from InMotion Hosting

Cesar,

We are happy to hear that our team provided fast, efficient service. Thank you for your positive feedback.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Great hosting service for image-heavy Wordpress site

I have an image-heavy Wordpress site. I moved to InMotion for faster load times and have not been disappointed. The site runs MUCH smoother now and managing the back-end has been a breeze.
Another major plus has been the customer service, which has been absolutely first class. Rarely do I have to wait very long and I have had all my issues correctly addressed and sometimes even by the CS agent.
A fabulous hosting experience all around!

January 28, 2026
Unprompted review
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Reply from InMotion Hosting

Terry,

We're happy to hear that your WordPress site is running smooth with InMotion Hosting! It's great to know that you've had a such a positive experience and that our customer service has met your expectations. We appreciate truly appreciate the feedback.

Jana T. - Brand Ambassador

Rated 2 out of 5 stars

Gave up

Backwards and forwards nobody solved my problem In the end I renewed the website just to keep the email since I couldn't get the other email (which I paid $24 for) to work.

February 1, 2026
InMotion Hosting logo

Reply from InMotion Hosting

Malcolm,

We regret the difficulties you faced and that we couldn't resolve the email issue. We appreciate your feedback and will use it to improve our services.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Excellent customer service dealt with…

Excellent customer service dealt with issue very quickly

February 1, 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Eileen,

We're happy to hear that our customer service resolved your issue quickly. We appreciate your positive feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

InMotion handled our needs and made it…

InMotion handled our needs and made it a very enjoyable experience. Sales support is amazing!

January 30, 2026
Unprompted review
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Reply from InMotion Hosting

Rob,

We're happy to hear that our handling of your needs resulted in an enjoyable experience. We appreciate your kind words about our sales support!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Cassandra was very responsive and…

Cassandra was very responsive and helpful in assisting me with my issue

January 23, 2026
Unprompted review
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Reply from InMotion Hosting

Jon ,

We're happy to hear that our assistance resolved your issue effectively. Thank you for your positive feedback; we appreciate it greatly.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

My support rep went above and beyond to…

My support rep went above and beyond to help a big glitch on the website, and I did not know how to fix this, but he fixed it - so I h=give a very big thanks

January 2, 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Naomi,

Big thanks to you for the 5-Stars! We're happy to hear that our support representative resolved the glitch you experienced on the website. We appreciate you taking the time to leave us feedback.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Their tech support is great

Their tech support is great! I've been using InMotion Hosting for over 15 years because of their support.

January 28, 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

David,

We are happy to hear that our tech support has consistently met your needs for the past 15 years. Thank you for your valued loyalty and feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

My website was hacked

My website was hacked, and the team got it back in 48 hours. Amazing support. Outstanding experience!

January 30, 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Rosalind,

We're happy to hear that our team could restore your website so quickly after the hacking incident. We appreciate your positive feedback and are grateful for your support!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

The customer service and technical…

The customer service and technical support team at InMotion is highly professional and remarkably fast in responding. All the issues I faced were resolved quickly and efficiently, with clear explanations and precise steps. What truly sets this team apart is their patience, politeness, and genuine commitment to helping the customer until the very end. An excellent technical support experience that I highly recommend.

January 14, 2026
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Reply from InMotion Hosting

We're happy to hear that our team has been so helpful to you. We appreciate your highlighting their patience, politeness, and commitment to helping you. Thanks for the positive feedback and recommendation!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

I left hostinger for emotion and am…

I left hostinger for emotion and am happyfor my mail

January 21, 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

We're happy you're pleased with our services. Thank you for sharing your positive experience with us.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

A Spectacular Job

Jamie F. did a spectacular job. Every step of the way our server migration went as planned and when issues popped up Jamie was able to quell and challenges and complete the transfer in time for a big client product launch the following morning. The whole process was a life saver for our client project...

January 26, 2026
InMotion Hosting logo

Reply from InMotion Hosting

Steve,

We're happy to hear that the server migration went smoothly and that the challenges were resolved efficiently. We appreciate your positive feedback and are glad we could help with the client project.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Longstanding Happy Customer

I've been working with InMotion for several years hosting a 20+ year old website with multiple items published per day, and they're enormously helpful. Their help chat is fast and responsive, and most of the techs are excellent at providing efficient and effective support. I've moved to my own server, a transition they handled seamlessly, and the tools, plugins, and support options they suggest are always helpful. They're very knowledgeable and responsive. In particular, Parag Parikh and Robert Jenkins have been superb in helping me speed up the performance of my site, and in helping me troubleshoot problems that I can't fix on my own.

January 26, 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Sarah,

We appreciate your long-term business and are so glad our team has been helpful with your website hosting needs. It's great to hear that our support and resources have contributed to your site's success, especially during your server transition. We value your feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Easy in, quickly out!

Minimum wait time, friendly agent, had the knowledge to solve my problem.

January 12, 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Richard,

We're happy to hear that our agent was able to help solve your problem. Thank you for your positive feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Service has always been rapid and top…

Service has always been rapid and top class. I have recommended it to many people. Thanks :)"

January 28, 2026
InMotion Hosting logo

Reply from InMotion Hosting

Jane ,

Thanks for the kind words and recognition of our top class support team! We really appreciate you recommending us to others.

Reach out anytime, we're happy to assist.

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

The staff are very professionally…

The staff are very professionally helpful and patient to resolve technical issues.

January 25, 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Anna Marie,

We're glad you found our staff helpful and patient in resolving your technical issues. We appreciate your positive feedback!

Jana T. - Brand Ambassador

Rated 5 out of 5 stars

Customer Support are Amazing

Everytime I contact support, they are so helpful and I only ever need to contact them once.

I have been using Inmotion Hosting for over 15 years, and won't go anywhere else to host my websites.

I highly recommend them.

January 26, 2026
Unprompted review
InMotion Hosting logo

Reply from InMotion Hosting

Customer like you are amazing! We are always glad to hear that our support team has consistently provided helpful and efficient assistance. Thank you for recommending our services and for your 15 years of loyalty!

Jana T. - Brand Ambassador

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