We have been with IMH for over 4 years and have never had any problems. The support is always top-notch! Jamie F with Solutions was a lifesaver when we upgraded our dedicated server. He made the trans... See more
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Review summary
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I've been with InMotion Hosting for a while now, and their support team continues to impress me. Every time I've reached out, whether through live chat or a support ticket, the response has been fast,... See more
Company replied
The staff had always been very helpful. I have dealt with them on many occasions in the last 6-7 years, whenever I needed help or advice regarding anything related to the hosting. Every issue or query... See more
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My site stopped working after I did a required update. I had no idea how to fix it; couldn't even access the site. Sent a quick email describing the problem and before I knew it I saw an email from In... See more
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Company details
About InMotion Hosting
Written by the company
InMotion Hosting is a premium web hosting provider trusted by agencies, digital teams, and growing businesses that rely on performance-first infrastructure to drive results. With over 20 years of experience and more than 170,000 satisfied customers worldwide, InMotion Hosting delivers scalable, secure, and expertly supported hosting solutions tailored to professional needs.
Performance-First Infrastructure:
Every solution we offer runs on fast, reliable, and scalable architecture, powered by our proprietary UltraStack server configuration. This platform is purpose-built for speed, stability, and resource efficiency—so your sites stay online, load quickly, and scale as your traffic grows.
Real Human Support:
When you need help, you’ll talk to a real person—no scripts, no chatbots. Our in-house support team is available 24/7/365 and includes trained experts in WordPress, cPanel, Linux, server management, and more.
Strategic Partnership:
We don’t just host your website—we help you build, secure, and optimize it. Our white glove managed hosting includes server tuning, Core Web Vitals optimization, custom software installation, and 24/7 expert human support to meet your business goals.
InMotion Hosting is more than a web host—we’re the trusted infrastructure partner for businesses that demand more. If your website drives your business, we’ll help you move faster, scale smarter, and stay secure.
Get Everything Your Website Needs to Scale
Written by the company
- Hosting Tools for Professionals
- Take your productivity to the next level and experience a web hosting platform that allows you to create websites fast. With our easy-to-use tools and business-ready features, you'll be able to scale your business quickly.
- 24x7 Expert Human Support
- Every day we delight our customers with friendly service that is readily available, expert and effective. We work 24/7 to make sure your web hosting is fast, safe, and secure. Our mission is to make sure you are 100% satisfied with our products and customer service.
100% Satisfaction Guarantee
Industry-Leading Money-Back Guarantee
We stand behind our products and customer service. We guarantee that you will always get reliable hosting, helpful support and professional service. Our industry-leading 90-Day Money-Back Guarantee allows you to have peace of mind and to try our services risk-free.
Terms and restrictions apply. 90-day money-back guarantee is available on certain hosting plans and term lengths. Money-back guarantee does not apply to addons, domains, or professional services.
Contact info
2 Constitution Drive, 23462, Virginia Beach, United States
- +1-757-416-6575
- www.inmotionhosting.com
Agency Partner Program
4.5
Excellent
3K reviews
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The best Hosting available
We have been with InMotion Hosting for over 10 years and have referred many friends to their excellent customer service and reliable hosting
February 15, 2026
Unprompted review
Reply from InMotion Hosting
Chuck,
We appreciate your long-term loyalty and are so glad you've had excellent experiences with our customer service and hosting. Thank you for recommending us!
Jana T. - Brand Ambassador
InMotionHosting very cool
Great support, has always solved tech issues quickly, with respect. I've used them for years for all sites.
February 13, 2026
Unprompted review
Reply from InMotion Hosting
Fredrika,
Customers like you are super cool! It is great to hear that our support has has been consistently helpful over the years. Thank you!
Jana T. - Brand Ambassador
I have a VPS account and all my sites were down
I have a VPS account and all my sites went down. Spent over 30 minutes on chat and was disconnected. Called into support for another long wait. The tech helping me I was not interested in solving the problem. He did provide me with extra space for 3 days so at least everything was up. My next call in was great. They found a large corrupt file and that was removed. So the support can really vary and time on hold can sometimes be quite long.
February 5, 2026
Unprompted review
Reply from InMotion Hosting
We appreciate you sharing your experience. We're sorry to hear about the initial difficulties you faced with your VPS account and the inconsistent support interactions. We'll review the long wait times and the first interaction to improve our support quality. We're glad the subsequent support call resolved the issue.
Jana T. - Brand Ambassador
The support agent resolved problem
The support agent received the concerning and suspicious e-mail information. Quickly researched the issue and then replied with a message, problem solved and will not repeat. Fast, resolved, accurate.
February 12, 2026
Unprompted review
Reply from InMotion Hosting
Michael,
We're happy to hear that the agent quickly addressed the concerning email issue. We appreciate your feedback and are glad the problem was resolved accurately.
Jana T. - Brand Ambassador
Reply from InMotion Hosting
Thanks for the positive feedback! We appreciate it.
Jana T. - Brand Ambassador
Very good service in customer and in…
Very good service in customer and in the system word perfect after many years they answer my question is the best.
February 7, 2026
Unprompted review
Reply from InMotion Hosting
Rodolfo,
We're happy to hear that our customer service and system met your needs! Thanks for your continued support through the years.
Jana T. - Brand Ambassador
When I need help Web Hosting Hub…
When I need help Web Hosting Hub responds immediately to give a solution.
February 11, 2026
Unprompted review
Reply from InMotion Hosting
We're happy to hear the team provides immediate and helpful solutions when you need assistance. Thank you for your positive feedback!
Jana T. - Brand Ambassador
I have occasional tech problems and support is always there!
February 2, 2026
Unprompted review
Reply from InMotion Hosting
Richard,
We're happy to hear that our support is always there for you when you experience occasional tech problems. Thank you for your feedback!
Jana T. - Brand Ambassador
Outstanding technical support team. Always patience and courteous.
The technical support team is outstanding. I appreciate their patience and always being courteous. I would recommend this web hosting company to anyone.
February 11, 2026
Unprompted review
Reply from InMotion Hosting
Glen,
Thanks for this outstanding review. We're happy to hear that our technical support team's patience and courtesy resonated with you. We appreciate your recommendation and positive feedback!
Jana T. - Brand Ambassador
As always Inmotion Hosting has…
As always Inmotion Hosting has outstanding support
February 11, 2026
Unprompted review
Reply from InMotion Hosting
Charles,
We appreciate your kind words! We're happy to hear that our support has met your expectations consistently. Thank you for your feedback.
Jana T. - Brand Ambassador
Great and Fast Tech Support Help
I had issues with my website not showing. I contacted Tech Support and within minutes they replied back. In a few more minutes my website was back up. Cannot thank Eric Ca. enough for his expertise!
February 9, 2026
Unprompted review
Reply from InMotion Hosting
Terry,
We're happy to hear that our tech support team was able to resolve the website issue quickly. We appreciate your positive feedback and are glad you had a great experience.
Jana T. - Brand Ambassador
The Joy of Helpdesks
Telephone help desks used to be a godsend. You could talk to somebody about your problem, be understood, and understand their answers. Which worked.
The help people at InMotion Hosting are still like that. Almost unique in that regard. But very welcome. They know the product. They know how to help you. Yay!
February 8, 2026
Unprompted review
Reply from InMotion Hosting
We're happy to hear that our team's expertise and helpfulness stood out! It's great to know you had a positive support experience with our phone support. Thanks for sharing your appreciation.
Jana T. - Brand Ambassador
Timely response
Timely response.
It seems that an adjustment was made.
I will monitor further.
February 2, 2026
Unprompted review
Reply from InMotion Hosting
Randy,
We appreciate your feedback and are glad an adjustment was made. Please do reach out if there is any additional help we can offer.
Jana T. - Brand Ambassador
I choose to give my money to InMotion Hosting
I have been with InMotion Hosting for over 20 years. I don't know about all the technical stuff, nor do I want to know. But for over 20 years, whenever I have had a problem (and I have had lots), I have been able to quickly reach a real human, and they have helped me. They have always treated me like a human and never been condescending.
I choose where I spend my money. I choose to support the humans at InMotion Hosting, and I feel you should too.
February 5, 2026
Unprompted review
Reply from InMotion Hosting
Gary,
We appreciate your loyalty over the past 20 years. It's great to know that our team has consistently provided you with helpful and respectful support. We value your decision to support us and are grateful for your feedback.
Jana T. - Brand Ambassador
For a solid online business strategy
During 28 years l have been using domain, email and hosting services for my businesses. At the end, my proven strategy for managing all these is working well and in motion has proven through the last ten years being a reliable partner and let me sleep well while the business is working.
I have noticed a remarkable improvement for the last five years.
Looking forward to keep developing with them. Specially in this AI era.
February 7, 2026
Unprompted review
Reply from InMotion Hosting
We appreciate your long-term trust in our services. We're happy to hear that our reliability provides you with peace of mind. It's great to know you've noticed our improvements over the past five years, and we look forward to supporting your development for years to come
Jana T. - Band Ambassador
Reply from InMotion Hosting
Carol,
We're happy to hear that you had a wonderful experience with our speedy service. Thank you for your kind words.
Jana T. - Brand Ambassador
Severe Service Outage and Lack of Accountability
Our company experienced a nearly 20-hour server outage on October 3, 2025, during which hosted services were completely unavailable. Following the outage, the server remained unstable, and we were forced to remove several domains.
Initially, InMotion Hosting acknowledged responsibility for the outage. However, in later communications contradict this admission, blaming third-party DNS issues without providing evidence.
We requested a full refund for the affected billing period and escalation to executive leadership — which they previously confirmed was available. Despite repeated requests, these have been ignored.
We are posting this review to document the incident publicly and to request a prompt, professional follow-up from InMotion Hosting. We hope they will resolve this matter fairly and restore accountability.
New text dated 26th of Feb 2026:
InMotion Hosting’s leadership team reached out directly following this review, and we have since reached a resolution. I appreciate the executive-level engagement and their commitment to improving communication and internal processes.
October 3, 2025
Unprompted review
Reply from InMotion Hosting
Sarah,
We appreciate you bringing this serious issue to our attention. We regret the extended outage and the instability you experienced, and we understand the frustration this caused.
Based on our review so far and the documented duration of the downtime, we offered partial compensation in line with our service guidelines. This is still under review in hopes that we can come to a fair resolution.
Jana T. - Brand Ambassador
I recently needed help consolidating c-panels on a resellers account.
I recently needed help consolidating some websites to move to a different plan. I talked to several individuals who were able to answer my questions and facilitate the move almost painlessly.
Shout out to my Tech Support help, Dakota P. Who answered all my less than intelligent questions and got me across the finish line.
February 2, 2026
Unprompted review
Reply from InMotion Hosting
Craig,
We're happy to hear that our team provided such helpful support during your website consolidation! We appreciate you taking the time to share your positive experience. It's great to know the move was facilitated smoothly.
Jana T. - Brand Ambassador
Cutomer Service Review
Cutsomer service is professional and polite. The help is quick if he/she knows the answer. If he/she does not know the answer, there is delay in feedback. Sometimes the service guy gave wrong answers which wasted me a lot of time.
February 4, 2026
Reply from InMotion Hosting
We appreciate your feedback. We are sorry that you sometimes experience delays and incorrect answers. We'll address this to improve our service and ensure accurate, timely support.
Jana T. - Brand Ambassador
The Inmotion staff is always one step ahead…
The Inmotion staff is always one step ahead and very knowledgable. It's been the best customer service for server co-location and webhosting I've ever had. Customer service is fast, helpful and never condescending.
January 30, 2026
Unprompted review
Reply from InMotion Hosting
We're happy to hear that our team's knowledge and support have provided you with the best customer service experience for your server co-location and web hosting needs. Thank you for your positive feedback!
Jana T. - Brand Ambassador
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