This is a post in appreciation of the tremendous help provided by Jack McMeechan of the FirstPort Property Transfer Team in sorting out the Management Pack required for the sale of my late parent’s f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am a solicitor and I was dealing with Innovus in relation to arranging for a deed of variation to be executed and signed for a property I was acting in the sale. Innovus were responsive and very eff... See more
Company replied
I have spent the last couple of months working with Mathew Price from Innovus and he has made the process enjoyable. Mathew has been very responsive, answered all queries I put to him and has been inc... See more
Company replied
I spoke with Emma on 16th January and again on 19th January 2026 relating to the Ground Rent on my property. As I was in the process of selling my house I'd initially been advised by my solici... See more
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Company details
Written by the company
Innovus delivers market-leading services and expertise to the property sector. With over 25 years of industry experience, we have become an established, trusted partner to a range of businesses, including FTSE 100 companies, national property developers, institutional investors, and property management companies. With dedicated teams in Business Services, Building Solutions, Asset Management, and Facilities Management, we are here to support your business in achieving its goals. We pride ourselves on delivering simple solutions to complex problems.
Contact info
11 Queensway, BH25 5NR, New Milton, United Kingdom
- www.innovus.co.uk
4.6
Excellent
436 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service
The service Samantha provided was exemplary in fact beyond my expectation. She deeply researched the issue communicated regularly and implemented a pragmatic solution
April 10, 2026
Unprompted review
Reply from Innovus
Thank you so much for your kind words, they really do mean a lot to us all. We are thrilled to hear you had such a positive experience and we look forward to working with you again.
Reply from Innovus
Thank you for your review, we really appreciate you taking the time to share your experience. We look forward to working with you again!
I requested for information and got it…
I requested for information and got it in timely manner
March 30, 2026
Reply from Innovus
Thank you for your review, we are glad we could help. Please don't hesitate to get in touch if you need anything else.
Good interaction with Mat Price
Good interaction with Mat Price - he was very helpful and provided me with all the information I needed - gave me some good background information too. Very nice guy!
March 31, 2026
Unprompted review
Reply from Innovus
Thank you so much for your lovely review, it really means a lot to us. We are so pleased you had a great experience and we look forward to working with you again!
Ongoing issues
Ongoing issues, poor management, no accountability
I’ve had an ongoing dispute with Innovus over the past 6 months and the experience has been extremely frustrating.
Despite raising serious concerns including fire safety issues (non-compliant doors, missing seals), dangerous external lighting left unresolved for over 2 years, overgrown vegetation attracting pests, and exposed/dangerous electrical elements — little to no action has been taken.
At the same time, they’ve been quick to enforce lease conditions selectively, refusing retrospective consent for an EV charger while ignoring far more serious safety concerns within the building.
Communication has been poor, responses are repetitive and dismissive, and there seems to be no accountability or urgency when it comes to resident safety.
Overall, very disappointing management from a company responsible for maintaining standards.
October 13, 2025
Unprompted review
Reply from Innovus
Dear Mr Robinson, thank you for your review. We are aware of the concerns you have raised in respect of the management of the development by your Resident Management Company and note you have since raised formal complaint to ourselves which we will respond to in accordance with our complaints process.
Big thank you to Michelle (the American lady!)
I would like to thank Michelle (the American lady), who has helped me immensely in finding solutions to our sale enquiries. She has helped in moving our sale along and I will always be incredibly grateful. She went above and beyond and I would like Innovus to recognise and reward the incredible hard work.
March 31, 2026
Unprompted review
Innovus is part of the First Port Group
Innovus is part of the First Port Group
First Port are the worst of the worst. They fail to respond, often to question asked 10 or more times. Total silence
You can't get through on the phone. Messages go unanswered
Charges are excessive
Their processes are rigid and no great care of customers needs
March 27, 2026
Reply from Innovus
Thank you for your review and comments. We are sorry to hear of your experience and we take all feedback seriously.
For clarity, Innovus is a Group of Companies that is independent from First Port. The only link is a shared parent company. Innovus treat all clients, including First Port, the same, including service and pricing. Innovus welcome transparent reviews from all of our clients and we are open to receive comments and feedback that is publicly shared, including the use of Trustpilot.
If you would like to speak to us directly about your particular circumstances and any further clarification on your comments, please contact us at generalenquiries@innovus.co.uk
Lion Mews
Lily Tingle did a great job for us in difficult circumstances.
March 26, 2026
Unprompted review
Reply from Innovus
Thank you so much for your kind words, they really do mean a lot to us. We are pleased we could help and we look forward to working with you again!
Helpful but Far Too Slow
The response I received was helpful and addressed my issue, but it took quite a long time — about 1–2 weeks to get a reply by email. That delay felt excessive and could definitely be improved.
March 25, 2026
Reply from Innovus
Thank you for your review and comments. We are pleased to hear your issue was resolved and we are sorry that our response times did not meet your expectations on this occasion. We take all feedback seriously and will use this to help us improve our service. If you would like to discuss anything further please do not hesitate to contact us at generalenquiries@innovus.co.uk
Reply from Innovus
Thank you for your lovely review, it really means a lot to us. We look forward to working with you again!
I can only express my gratitude for…
I can only express my gratitude for working with Innovus. They are punctual and reliable in dealing with management affairs, yet flexible whenever it is possible and reasonable to be so.
March 23, 2026
Reply from Innovus
Thank you so much for your wonderful review, it really does mean a lot to us all. We look forward to continuing to work with you!
Luke was very helpful and polite
March 23, 2026
Reply from Innovus
Thank you for your kind words, they really mean a lot to us. We look forward to working with you again!
This company have such an appalling…
This company have such an appalling misleading and unhelpful site/website. As someone who is registered with them I cannot access my account and when I receive a password to renter my account it doesn't work....
March 20, 2026
Reply from Innovus
Thank you for your review and comments. We are sorry to hear you have had difficulty accessing your account and we apologise for any frustration this has caused. We would like to help resolve this for you so please do not hesitate to contact us directly at generalenquiries@innovus.co.uk and we will do our best to assist.
Customer service excellent
Customer service excellent. Issue resolved quickly and efficiently.
March 19, 2026
Reply from Innovus
Thank you for your great review, it really means a lot to us. We look forward to working with you again!
Provided the information requested very…
Provided the information requested very quickly, with no gee
March 11, 2026
Reply from Innovus
Thank you for your review, it really means a lot to us. We look forward to working with you again!
Erhan carried out my fire door…
Erhan carried out my fire door inspection and made me fully understand the fire regulations and procedures and changes that would need to be done to protect us in the property.
March 18, 2026
Unprompted review
Reply from Innovus
Thank you for your wonderful review, it really means a lot to us. We are so pleased you had a great experience and we look forward to working with you again!
Really friendly staff- both times I’ve…
Really friendly staff- both times I’ve called, they have been helpful
March 16, 2026
Reply from Innovus
Thank you for your kind words, they really do mean a lot to us. We look forward to speaking with you again!
Phone calls always answered…
Phone calls always answered promptly..not kept on hold ....well done innovus! .
March 16, 2026
Reply from Innovus
Thank you so much, this really does mean a lot to us all. We look forward to speaking with you again!
Fire door inspection recently carried…
Fire door inspection recently carried out by Erhan.
Very professional and personable service with good information on what he’s checking and what to keep an eye on.
Also did it last year to the same service level. Would recommend.
March 16, 2026
Unprompted review
Reply from Innovus
Thank you for your lovely review, it really means a lot to us. We are so pleased you would recommend us and we look forward to working with you again!
Samantha has been so helpful
Samantha has been so helpful. She is patient and thoughtful.
I tried to verify my Identity and was so frustrated as kept failed.
Sam
Tried to explained in every step and we finally came
To a success.
I m
Impressed
By her persistence and patience
To
Make this come real.
Tks Sam
Angela
March 12, 2026
Unprompted review
Reply from Innovus
Thank you for your feedback. We're really pleased to hear Samantha was able to support you through the process and help get everything sorted in the end.
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