What a great find!! Just my kind of shop. I have ordered twice from these guys and would highly recommend. great quality and great prices, delivery was super quick within two days and one of those ord... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered a jacket in L and found it was a bit too tight. I contacted the sales team via email, which was responded to very quickly by Narin. As the jacket was on sale, they only had 1 XL left, which... See more
Quick and easy ordering online - despite the fact I only live 10 miles away, time got the better of me on this one and Inocencia did a pick, pack and post faster than I could travel and pick up. Alway... See more
Always look forward to popping in and choosing a few items for Christmas! The clothing displays are well laid out and staff are knowledgeable on the brands. Shrewsbury how lucky are you to have such a... See more
Company details
Written by the company
Inocencia are proud to offer handpicked collections for the discerning customer. Being a independent allows them to offer our customer unique brands with great heritage, attention to detail and quality. Shopping at Inocencia offers a refreshing personalised experienced and second to none customer service, unlike the identikit high street stores. Brands available include Carhartt WIP, Edwin, Parlez, Napapijri, Aquascutum, Lyle & Scott, Ma-strum, , Baracuta, Weekend Offender, Timberland and many more.
Contact info
13A Castle St, SY1 2BB, Shrewsbury, United Kingdom
- 01743 289400
- sales@inocencia.co.uk
- www.inocencia.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Received no problems
November 5, 2025
I still haven’t got my purchase yet can…
I still haven’t got my purchase yet can you please help as I paid £23 postage thanks
December 8, 2025
Reply from Inocencia
Hello, We have looked into your order and can see that your order was held in customs. Please note custom times can vary, however we can now see your order was release and had now been delivered.
If you have any questions then please do not hesitate in contacting us.
Team Inocencia
Excellent customer service and delivery…
Excellent customer service and delivery almost exactly the same as the one I bought 22 years ago
November 5, 2025
Brilliant kept me updated with emails…
Brilliant kept me updated with emails and just an absolute amazing website thanks again 😀
November 21, 2025
Amazing Customer Service!
I ordered a jacket in L and found it was a bit too tight. I contacted the sales team via email, which was responded to very quickly by Narin. As the jacket was on sale, they only had 1 XL left, which Narin reserved for me whilst they waited for my original purchase to arrive back, before sending out the new jacket free of charge. This kind of customer service and willingness to help is very rare these days and I can honestly say they have a customer for life. Really happy with the new jacket and overall really impressed with these guys.
October 8, 2025
Very efficient,
Very professional delivered on time. In fact, a couple of days before which was good and the garment that I purchased was fantastic
October 3, 2025
Excellent service
Very efficient in getting order out in time. Product of good quality and size accurate.
September 19, 2025
Great customer service….
I ordered the wrong size and had re-order. I spoke on the phone and it was handled brilliantly and the right size arrived the next day. Very impressed.
September 10, 2025
Slight sizing issue with trainers…
Slight sizing issue with trainers received, immediately rectified. Could not be more apologetic. New trainers sent immediately and cost of return covered. Very happy with my purchase . Amazing customer service , showing everyone how it should be done. Would highly recommend them.
August 18, 2025
Unprompted review
Brilliantly helpful and knowledgeable…
Brilliantly helpful and knowledgeable staff for whom nothing is too much trouble. A joy to deal with.
August 11, 2025
The guy behind the counter was so…
The guy behind the counter was so helpful , friendly and really knows his stuff.
August 11, 2025
Yes kept me updated on the tracking…
Yes kept me updated on the tracking clothes spot on definitely recommend
August 4, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.