What a great find!! Just my kind of shop. I have ordered twice from these guys and would highly recommend. great quality and great prices, delivery was super quick within two days and one of those ord... See more
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See what reviewers are saying
I ordered a jacket in L and found it was a bit too tight. I contacted the sales team via email, which was responded to very quickly by Narin. As the jacket was on sale, they only had 1 XL left, which... See more
Quick and easy ordering online - despite the fact I only live 10 miles away, time got the better of me on this one and Inocencia did a pick, pack and post faster than I could travel and pick up. Alway... See more
Always look forward to popping in and choosing a few items for Christmas! The clothing displays are well laid out and staff are knowledgeable on the brands. Shrewsbury how lucky are you to have such a... See more
Company details
Written by the company
Inocencia are proud to offer handpicked collections for the discerning customer. Being a independent allows them to offer our customer unique brands with great heritage, attention to detail and quality. Shopping at Inocencia offers a refreshing personalised experienced and second to none customer service, unlike the identikit high street stores. Brands available include Carhartt WIP, Edwin, Parlez, Napapijri, Aquascutum, Lyle & Scott, Ma-strum, , Baracuta, Weekend Offender, Timberland and many more.
Contact info
13A Castle St, SY1 2BB, Shrewsbury, United Kingdom
- 01743 289400
- sales@inocencia.co.uk
- www.inocencia.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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The guy behind the counter was so…
The guy behind the counter was so helpful , friendly and really knows his stuff.
August 11, 2025
Yes kept me updated on the tracking…
Yes kept me updated on the tracking clothes spot on definitely recommend
August 4, 2025
No issues Delivered quickly as indicated
August 4, 2025
Needed to return item
Needed to return item. As wanted larger size.
Was easy to exchange and helpful staff.
August 1, 2025
quick service and communication
July 5, 2025
Fantastic
Excellent service. Ordered some napapijri shorts on bank holiday weekend and within 2 days they were at my door. Great price, great service, great fit and will definitely order from Inocencia again. Thank you.
May 27, 2025
Reply from Inocencia
Hi Simon, thanks for your review. I have looked into your order and can now see your order has been delivered. We received your order Friday Evening and it was dispatched the day after (Saturday), please also note it was a bank holiday so Royal Mail don't deliver on bank holidays. However I can now see you order was delivered Thursday, if you have any other issues please feel free to message us direct.
Regards Team Inocencia.
Great service & value as always
May 2, 2025
Quality items
Top quality items and very quick delivery. I'll definitely use again.
February 26, 2025
Excellent Customer Service from Shezz
I would like to say thanks for Shezz for my online shopping experience, even though the item did not fit he was reallY helpful, polite and courteous when there was an issue with the item tracking. Excellent customer service! I will look to make another purchase soon
March 30, 2025
Unprompted review
Really good customer service
Really good customer service. I was looking for a specific pair of jeans and they went out of their way to help me find them. Speedy delivery, professional service, would highly recommend.
March 10, 2025
I was very impressed
I was very impressed. I ordered my Lyle & Scott top, which was at a great price, and it was delivered to my door in less than 24 yours. I will definitely be shopping with Inocencia again.
March 3, 2025
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