What a great find!! Just my kind of shop. I have ordered twice from these guys and would highly recommend. great quality and great prices, delivery was super quick within two days and one of those ord... See more
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See what reviewers are saying
I ordered a jacket in L and found it was a bit too tight. I contacted the sales team via email, which was responded to very quickly by Narin. As the jacket was on sale, they only had 1 XL left, which... See more
Quick and easy ordering online - despite the fact I only live 10 miles away, time got the better of me on this one and Inocencia did a pick, pack and post faster than I could travel and pick up. Alway... See more
Always look forward to popping in and choosing a few items for Christmas! The clothing displays are well laid out and staff are knowledgeable on the brands. Shrewsbury how lucky are you to have such a... See more
Company details
Written by the company
Inocencia are proud to offer handpicked collections for the discerning customer. Being a independent allows them to offer our customer unique brands with great heritage, attention to detail and quality. Shopping at Inocencia offers a refreshing personalised experienced and second to none customer service, unlike the identikit high street stores. Brands available include Carhartt WIP, Edwin, Parlez, Napapijri, Aquascutum, Lyle & Scott, Ma-strum, , Baracuta, Weekend Offender, Timberland and many more.
Contact info
13A Castle St, SY1 2BB, Shrewsbury, United Kingdom
- 01743 289400
- sales@inocencia.co.uk
- www.inocencia.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
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Excellent from start to finish
December 18, 2022
Wrong item delivered totally different…
Wrong item delivered totally different colour returns label addressed to myself very poor service now waiting to see if its right the second time
December 13, 2022
Reply from Inocencia
Hello, sorry to hear this I have checked with our customer service team and we don't seem to have any correspondence from you regarding this? If you let the team know we will happily get this sorted for you. Please note due to the busy time of year mistakes can happen, however we are on the ball 99% of the time:/ Any further questions please do not hesitate to contact us.
Regards Team Inocencia
Quality item delivered within 3-5…
Quality item delivered within 3-5 working days, excellent
December 3, 2022
Never have enough scarfs.
The first scarf I bought was so nice I bought another one.
Excellent service.
December 8, 2022
Great service From Inocencia who…
Great service From Inocencia who unfortunately were let down by Royal Mail Strikes ,
December 6, 2022
Tshirt
Never received
I have not received my order in well over a week. But no fault of yours my apologies. It is stuck at royal mail sorting office
Thank you for info
December 6, 2022
Reply from Inocencia
Hello, we can only apologise for the delay. I can see we dispatched your order the same day however due to Royal Mail strikes there is a backlog. I can see your order has been sent to your local delivery office and is now in transit. All being well you should receive it soon, if not please email us directly.
Regards, Team Inocencia.
Not Happy! I went especially to collect on Sat 3…
I went especially to collect on Sat 3 Dec, having paid petrol and parking, only to find not open at 1110 when opening is from 1100hrs. Not Happy!
December 3, 2022
Reply from Inocencia
Hello,
Thanks for the feedback, unfortunately due to unforeseen circumstances our store had to open a little later on the day you came. However i can see we have offered to send out your item free of charge for the inconvenience caused. If you need to call the store in future just to double check please do so on 01743 289400.
Regards, Team Inocencia.
quick delivery and item perfect
quick delivery and item perfect. Ordered a Marshall artist jumper and got £20 off wasn’t too sure if it was a scam but no the website is great and legit
November 23, 2022
Good price/eternal shipping time
Good price, good customer care, slow to ship, eternal shipping time to Italy, baddest Italian currier selected (poste italiane).
My advise is to change currier to DHL or similar as they are faster on custom clearence and they tell you custom costs in advise differently from Poste Italiane who ask you money on the door without advise you first.
November 8, 2022
Good Service. Being able to pick up the phone and…
Being able to pick up the phone and actually speak to someone (Shez)
November 18, 2022
Fantastic customer service from Shezz
Fantastic customer service from Shezz, so helpful and kept me updated with when stock was coming in. Best customer service and help I have ever experienced. Thank you
November 16, 2022
happy with service and product ..i…
happy with service and product ..i normally buy in store as fairly local
and staff always been friendly and helpful
November 12, 2022
No complaints
No complaints. Delivered in average amount of time. Just a really short returns period, 14 days and not 28 days (which is pretty standard) Overall fair service.
October 9, 2022
Great price and quickly delivered
Great price and quickly delivered. Will definitely use again!
October 12, 2022
Thank you very much Inocencia
Thank you very much Inocencia! from the quality of the product down to the efficient delivery, it was amazing! The details in the transaction are precise and concise,and not confusing for the customers to purchase.. Well done and keep up the good job!
October 15, 2022
Really bad service
Dreadful told it was posted 5 days ago still do not have my purchase never again will buy anything from your site and I will certainly not to recommend anyone to you
October 7, 2022
Reply from Inocencia
Hello Allan, sorry to hear this but it seems that Royal Mail attempted delivery 12th October. However due to an incomplete address they were unable deliver. Our customer service team have emailed you direct to try and resolve the issue asap.
Regards Team Inocencia
I ordered on Sunday evening and…
I ordered on Sunday evening and received on Thursday. The product was exactly what I wanted and I'm happy with the process.
October 2, 2022
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