Insheds Reviews 

23
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

The quality of the shed is fantastic and two man team installing the equipment worked very well and gave me feedback on a number of points. Very happy 😃 indeed with overall results

Rated 5 out of 5 stars

Insheds really know what customer service is all about. A special call-out to Claire. My order was quite specific, as I needed extra overhand, extra height. When asked, I was given every particular... See more

Company replied

Rated 5 out of 5 stars

Very pleased with our new shed. Big plus for me was being able to look at examples at their site, gave a good indication of build quality you can't get from purely online retailers. Delivery was e... See more

Company replied

Rated 2 out of 5 stars

Poor aftersales service. Took 12 months to repair my shed. Held 50% of cost back until repaired. Even then when I did pay, requested notification via email so they could confirm receipt which I did, n... See more

Company replied

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4.5

Excellent

TrustScore 4.5 out of 5

23 reviews

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4.5

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(23)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service

Insheds really know what customer service is all about. A special call-out to Claire. My order was quite specific, as I needed extra overhand, extra height. When asked, I was given every particular detail that I needed to make my decisions. The team at Insheds are knowledgeable, and come back to you when they say that they will. I would really recommend Insheds as their products are of the highest quality, without breaking the bank.

June 5, 2026
Unprompted review
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Reply from Insheds

Thanks Mark, Claire and the team will be pleased to hear 😀

Rated 5 out of 5 stars

Great customer service

Great customer service. Website easy to navigate and ability to select a range of options without havng to guess what's included. Great prices. Assembled so quickly, the guys were great. Thanks. Would totally recommend

May 22, 2026
Unprompted review
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Reply from Insheds

Great to hear, thankyou fir your feedback 😀

Rated 5 out of 5 stars

Very pleased with our new shed

Very pleased with our new shed. Big plus for me was being able to look at examples at their site, gave a good indication of build quality you can't get from purely online retailers.

Delivery was easy and the lads building it were very good, helpful and had the job done quickly

May 22, 2026
Unprompted review
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Reply from Insheds

That's for your review, the reason we have our display site is because alot of companies dont! That means you dont know what your getting until it turns up. Enjoy your new shed 😀

Rated 5 out of 5 stars

Local shed company better than your big DIY sheds

Local and good value.
Went to look at the sheds on offer. Explained what I was looking for.
And got exactly what I was after. Delivered and built for far less than the “off the peg” ones in the big DIY stores !

Lovely lady who was working at the INsheds Welford. She explained what the steps were once ordered. And all took about the 6 wks she said it would take.

The 2 guys who came with the shed and built it were professional and polite.
Took them less than an hr.

Super happy and definitely recommend to anyone looking for a good quality shed from a local shop.

May 1, 2026
Unprompted review
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Reply from Insheds

Thank you for the brilliant review. I have passed it onto the team :)

Rated 5 out of 5 stars

We were impressed by the care and…

We were impressed by the care and attention when choosing the right shed - and then the polite and efficient team that did the preparation and then erection of the shed.
Excellent quality and service.

March 26, 2026
Unprompted review
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Reply from Insheds

Thanks for your review, we hope you enjoy it for many years to come :)

Rated 5 out of 5 stars

I love love love love love my shed

I love love love love love my shed, it fits everything I wanted it to fit. Excellent quality and it’s just perfect. The service was also excellent!

March 25, 2026
Unprompted review
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Reply from Insheds

Great to hear Miriam! We hope you enjoy it for many years to come, Thanks for choosing us :) - James

Rated 2 out of 5 stars

Poor aftersales service

Poor aftersales service. Took 12 months to repair my shed. Held 50% of cost back until repaired. Even then when I did pay, requested notification via email so they could confirm receipt which I did, no confirmation despite follow up email. Would not recommend this company.

March 19, 2026
Unprompted review
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Reply from Insheds

Hi David,

Repairs shouldn't take twelve months and payment confirmations shouldn't go unanswered. Both fair points.

For context, our aftersales process has been overhauled this year with a dedicated response time, and payment receipts are now automatic. Please call the office on 01858 575618 if there's anything still outstanding and ask for me directly.

James

Rated 5 out of 5 stars

Purchased a Potting Shed off Insheds…

Purchased a Potting Shed off Insheds and I am really pleased with it. The team were really helpful and went the extra mile with a few added items I wanted with it. They could not of been more helpful. I have recommended them already to friends and shall use them again in the future for another job I need doing. Its wonderful these days to know of a company so good.

April 7, 2026
Unprompted review
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Reply from Insheds

Hi Patricia,

Thank you, really appreciated. Potting sheds are one of our favourite things to build. And thanks for passing us on to friends, that's the best thing anyone can do for a small family business like ours.

James

Rated 5 out of 5 stars

The team built us a high quality summer…

The team built us a high quality summer house using excellent materials. We are very pleased with the finished build and would recommend this company to anyone looking for something similar.

November 21, 2025
Unprompted review
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Reply from Insheds

Hi Anthony,

Thanks Anthony. Enjoy the summer house, and send us a photo once the garden's grown in around it if you get a minute.

James

Rated 4 out of 5 stars

InSheds have done a great job…

InSheds have done a great job installing my home office. They were knowledgable about the products and were able to give me an estimate very quickly.
Pricing is fair and the final product (Brampton with insulated walls, floor and ceiling) is very good quality. The install was smooth and the majority completed in a day. The only negative was the mess left on the drive due to mud on site, but the returning crew were prepared for it, which shows they listened to feedback.
It is very comfortable and retains the heat really well from only a small 500w radiator.
I would happily recommend them to others.

October 21, 2025
Unprompted review
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Reply from Insheds

Hi, thanks for the detail. The Brampton with the insulation pack is a lovely build, glad the 500 watt radiator's doing the job. The team coming back prepared for the mud is exactly how it should work.

James

Rated 5 out of 5 stars

Highly recommended

Delighted with my Hollowell Garden Studio from IN Sheds. I found them professional and helpful with good attention to detail. Would highly recommend.

August 15, 2025
Unprompted review
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Reply from Insheds

Hi Vanessa. The Hollowell's one of my favourites in the range, glad you're enjoying it.

James

Rated 1 out of 5 stars

No one answers the phones

October 4, 2024
Unprompted review
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Reply from Insheds

Hi David,

Our phones are answered throughout business hours but like any small team there are moments we're all on other calls or with customers. That's improved recently with some new systems in place to make sure calls get picked up or returned the same day. If you want to try us again, 01858 575618 and ask for James.

James

Rated 2 out of 5 stars

Original design ignored

I thought I was going to a helpful, trustworthy, professional company. On the plus side, the initial design by Stefan was second to none. He is an absolute gem and a credit to Insheds. He was extremely patient and helped me design the perfect shed for my garden. That was when things went wrong.
Firstly, they ignored the agreed design and built a bulk standard shed. If I am looking for plus points, on presentation of the evidence, they agreed to dismantle and rebuild the shed. This of course should never have happened and was disruptive to say the least.
When they rebuilt the shed they broke yhe bottom part of the doorway. They explain that one of their fitters had tripped and broken his ribs. They refused to repair the broken section. No reason given, they just did not respond to that part of my request. They did however, cut back overly long overhangs at the ends of the roof line which people kept catching their heads on (arguably these should have been done at time of install).
It is now 18 months since the shed was installed and I emailed customer services for advice on how to prevent rising damp which is affecting the shed. I received no response.
This company purports to be a helpful, professional company but experience was a difficult and disappointing one.

August 15, 2022
Unprompted review
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Reply from Insheds

Hi Louise,

On the points raised, a rebuild was carried out at our cost and the overhangs were cut back as requested. Damp in a timber building can come from ground conditions as much as the build itself, which is why we'd usually want to inspect on site before making assumptions. If that offer is still useful, give the office a call on 01858 575618.

James

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