The quality of the shed is fantastic and two man team installing the equipment worked very well and gave me feedback on a number of points. Very happy 😃 indeed with overall results
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Insheds really know what customer service is all about. A special call-out to Claire. My order was quite specific, as I needed extra overhand, extra height. When asked, I was given every particular... See more
Company replied
Very pleased with our new shed. Big plus for me was being able to look at examples at their site, gave a good indication of build quality you can't get from purely online retailers. Delivery was e... See more
Company replied
Poor aftersales service. Took 12 months to repair my shed. Held 50% of cost back until repaired. Even then when I did pay, requested notification via email so they could confirm receipt which I did, n... See more
Company replied
4.5
Excellent
23 reviews
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DO NOT BUY FROM THEM
DO NOT BUY FROM THEM , this firm is absolutely joke , I can’t put it into words ! what a nightmare ! , I have purchased a log cabin from them , after 2 months delay they come and install the bloody thing ,now the fan part ( windows frame nailed in the wrong place , wouldn’t allow slats movement , door doesn’t shut properly , they come to fix it after numerous calls and emails I made , ) , after 4 months also , there is 1 inch gap in between the wooden slats , roof leaking ) and so on , so on , they come to have a look at it 4 times now and nothing been done , absolutely useless 😡😡😡😡😡
October 29, 2021
Unprompted review
Reply from Insheds
Hi Cristian,
The issues you've described came from modifications made after installation, specifically a stud wall built underneath the logs which prevented the natural expansion and contraction that log cabins rely on. That's what caused the gaps and the door issues. I visited personally to try and resolve the situation, and as a gesture of goodwill we offered the materials free of charge to put it right, which would have resolved everything. The request to dismantle and rebuild the cabin wasn't something we could agree to given the cause.
Log cabins are living timber structures and need to move. That's why our guidance on internal alterations matters.
James
Still waiting for missing parts from a…
Still waiting for missing parts from a shed that was delivered weeks ago, no replies to emails and hard to contact on the phone. Please send me through the right size bench for the potting shed we have bought and the frame to support it.
Just spoke to Insheds again and parts are coming.
September 17, 2020
Unprompted review
Reply from Insheds
Hi Jason,
Glad to see your update that the parts came through. Missing items on delivery is rare and we resolve them quickly when it happens, as was the case here.
James
Could have been a better experience
If they were more clear about where they deliver and assemble before taking the fee from the buyer, we wouldn't have had to go down the route we went.
Would I buy from again? Probably not, because we only went to buy from them in the first place, because of two reasons.
1: Cheap affordable sheds
2: Delivery and assembly
Assembly being the important one of the two, as we do not have the equipment to put it up ourselves. It ended up costing us £80 to have it put up by a third party.
There is beading missing which is needed for the glass to be held in place, and there was two broken panes in the carefully wrapped packaging.
It looks like we'll have to go else where for the extra beading.
One comment made by the courier was that the flat packed shed was too tightly wrapped, which could be the reason why the glass panes in their separate package within were damaged. Even the pallet it sat on was broken.
The beading we did get is all different sizes, and doesn't sit flush in the window frames.
June 12, 2015
Unprompted review
Reply from Insheds
Hi Sarah,
Delivery areas are set out clearly at point of order, but I can see how the process could have been smoother back then. A lot has changed since 2015, including that we no longer use couriers at all. Everything is now delivered by our own dedicated teams, which gives us full control over condition on arrival.
James
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