InsideJapan ToursReviews 

1,332
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and ability to tailor trips to individual needs, making the planning process smooth and enjoyable. Many highlight the seamless organization of holidays, with everything from transport to accommodations running perfectly, ensuring a stress-free and memorable experience. The service is frequently described as excellent, with reviewers appreciating the detailed planning, quick responses to queries, and the overall efficiency of the trips. However, some customers also noted that travel consultant service was occasionally subpar, and a few guides had difficulty with English or were not as knowledgeable. There were also mentions of hotels being a bit of a walk from subway stations or some itineraries not providing enough time to fully enjoy certain locations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Holidays

Consumers find holidays to be positive, with many describing their trips as the best they've ever had and a... See more

Service

Reviewers highlight positive aspects of service, with many praising the professional and helpful assistance... See more

Location

People report positive experiences with location, with many reviewers highlighting that hotels were... See more

User experience

Users describe positive interactions with user experience, highlighting that everything ran smoothly and was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thao was brilliant from start to finish - really listened to what we wanted and guided us as to an itinerary which ticked all the boxes. Everything ran smoothly on the trip and all the supporting info... See more

Rated 5 out of 5 stars

able to split our trip into two separate portions-one self guided and one set by inside Japan; worked out perfectly; Joseph was fantastic to work with and gave us helpful insights on areas he had liv... See more

Rated 5 out of 5 stars

Excellent experience from start to finish. We did a bespoke self-guided tour and it was tailored to our needs. Great hotels and Ryokan's. Transport tickets were very well organised and nothing we... See more

Rated 5 out of 5 stars

IJ helped with the planning, giving us insight and suggesting some really good ideas. The activities and tours booked were all excellent and of the highest quality. I had a few queries whilst we... See more


Company details

  1. Tour Operator
  2. Travel Agency

About InsideJapan Tours

Written by the company

Established in 2000, InsideJapan Tours is a market-leading Japan travel specialist, offering unique group tours, tailored travel and cultural experiences in Japan. Our team have had years of experience living, working and travelling in Japan, and we offer unrivaled advice and support – whatever your budget or personal interests.

People travel with us because we give them the chance to experience both the popular and the little-known aspects of Japanese culture, providing an insight into the diverse character of this fascinating country. Our memorable trips consistently exceed our customers’ expectations.

We're proud to be a B Corp

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Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,332)

423 reviews in the last 12 months

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Rated 5 out of 5 stars

This was our first international family…

This was our first international family holiday and Jayesh made the whole trip seamless with quite a few fantastic surprises along the way, notably (for me at least) was our stay at the Grand Nikko on Awaji Island!
Every connection was spot on an we only made one small timetable change for a Shinkansen trip and the 24hr help line was flawless! Great service!
5 ⭐️ When asked about our trip I will always mention Jayesh from Inside Japan and will recommend your services!
Thank you for making this holiday a lifetime experience!

April 20, 2026
Rated 5 out of 5 stars

Amazing tour guide who was…

Amazing tour guide who was knowledgeable about all aspects of Japan - history, culture, Buddhism, Shinto, gardens and the arts - and who ensured a safe and hassle free experience. A varied and well planned tour with great hotels and many highlights meeting all my expectations - I loved every minute of it! An experience of a life time!

April 12, 2026
Rated 5 out of 5 stars

Once in a lifetime trip.

This was an amazing experience with a small group, highly knowledgeable guide and visits to places off the beaten track. Absolutely top tier service from beginning to end.

April 12, 2026
Rated 5 out of 5 stars

great company that can adapt to Japan travel even if you have been there before

able to split our trip into two separate portions-one self guided and one set by inside Japan; worked out perfectly; Joseph was fantastic to work with and gave us helpful insights on areas he had lived in that really worked. Hit Sakura at peak in many areas; required 2 phone consults while in country and got quick results--one was our car rental when we didn't have the needed voucher. I would definitely use again

April 13, 2026
Rated 5 out of 5 stars

Brilliant!

We have just come back from "Majestic Japan'. We are a 70ish year old couple. Our guide was Hanan. There are few words to adequately describe her guiding skills. She was fun, organised, informative and we all loved her. On her watch, no one was late, no-one felt that they had missed out. She had a very mixed age group 20-75 and all of us were appropriately entertained!! Her linguistic skills are immense.
Japan, itself, was a great country to visit. There were sights a plenty, but it was seeing the lovely people, kind, polite and sooo tidy (no litter or graffiti)that lifted the experience.
If we had any gripes, it might be that there was too much time leeway for reaching stations etc and too much time allocated to lunch. We had such splendid breakfasts!
Hotels were very comfortable and , mostly, well placed. Tokyo Shangri-la is the most sumptuous hotel that I have ever visited, with amazing artwork and glass chandeliers.

May 8, 2026
Unprompted review
Rated 5 out of 5 stars

We just returned from Majestic Japan…

We just returned from Majestic Japan (May 2026). The choice of hotels, transportation, restaurants and itinerary stops were everything we hoped for and more. Our group had 9 wonderful people ranging in age from 20 to 74 - all melding together under the care of our wonderful and caring guide Hanna. The trip advertises as a Superior experience and totally delivers on the promise in terms of hospitality, Japanese experience and Guide quality. Hanna is extraordinary and special. Thank you Hanna and Inside Japan for memories of a lifetime. Steve S

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding organisation of our trip

Outstanding organisation of our trip, with the itinerary providing all the information we needed to get to the places we wanted to get to. Very helpful staff answered all our questions we had before the trip, so we were well prepared. We had an amazing time - thank you Inside Japan for all your help and superb Customer Service!

April 1, 2026
Rated 5 out of 5 stars

Everything was done well

Everything was done well. The accommodations were great. Fergal our guide was fantastic. The food was great transportation was easy. We felt like we saw many of Japan’s greatest highlights.

April 8, 2026
Rated 5 out of 5 stars

Above and beyond

The logistics worked smoothly, the site suggestions were spot on. We never could have arranged this visit on our own. And the level of service was high: a sweater with sentimental value was retrieved and shipped back to us in the states. Above and beyond

April 8, 2026
Rated 5 out of 5 stars

Wonderful Experience

We had a wonderful experience with Inside Japan Tours for our first trip to Japan. We chose a self guided tour and everything was fantastically organised.
Fully recommended.

April 8, 2026
Rated 5 out of 5 stars

Top to bottom this tour company…

Top to bottom this tour company delivers. Amazing customer service. Steve Parker was an amazing guide giving us culturally appropriate suggestions as well as eco-friendly. See Japan from an insiders lens. I cannot wait to book another trip with them.

April 6, 2026
Rated 5 out of 5 stars

We did the Majestic tour

We did the Majestic tour. The tour guide was absolutely fabulous and the quality of the tour excellent. We would thoroughly recommend Inside Japan.

April 14, 2026
Rated 5 out of 5 stars

Inside Japan

It was so well organised. All our requests were taken into account. Accommodation was perfect. All our train tickets were in a packet on our arrival. There was so much supporting information. Everything was detailed and exact. We had the perfect trip without any hitches. Perfectly planned. Would definitely recommend

April 9, 2026
Rated 5 out of 5 stars

As noted above Airport arrival was poor due to the 3rd party company Green Tomato Airport arrival/transportation was a…

Airport arrival/transportation was a rather iffy.Due to 3rd party - Green Tomato transport Co taking on unscheduled customers who made late minute arrangements then arrived late. - Shame on Green Tomato Co . Every other part of our trip was excellent and exactly as planned without any undue pressure We were a small international group of 5 couples + 2 solo travellers plus our guide. Although we had a tight 14 day schedule there was plenty of flexibility within that schedule for time off to individual activates. Inside Japan Co provided first class arrangements for a fair price from the very beginning of the booking process to final departure at NRT airport.

April 11, 2026
Rated 5 out of 5 stars

Exceptional Service

We cannot recommend Chloe highly enough for her outstanding service as a travel agent. Chloe organised a beautiful trip to Japan for my husband and me, and every detail was thoughtfully planned to suit exactly what we wanted.

From the accommodation choices to the itinerary, transport, and experiences, Chloe listened carefully to our preferences and created a seamless, stress-free holiday that exceeded our expectations. Her attention to detail, professionalism, and genuine care made the entire process enjoyable and exciting from beginning to end. Thank you Chloe!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

The guide we had was wonderful

The guide we had was wonderful. The company put together a personal and part private tour for us and our fellow travelers. We highly recommend this company for any private tours or for a group.

April 12, 2026

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