Insole Clinic  Reviews 45

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Got lots of advice on foot support I picked answered all my questions received it two days ago and and it is just what I was looking for it was expensive but it was worth it if I want anything e... See more

Rated 4 out of 5 stars

I have had to return the therapeutic insoles for a refund as the heel was too big & raised my foot so high it came out of my shoe when I walked. They were the smallest size too. The man who answered... See more

Rated 5 out of 5 stars

Found almost accidentally on the web when looking for an elevated shoe to adjust for one leg being shorter vthan the other. I thought I.d try an insole instead. Advice emailed quickly and recommended... See more

Rated 2 out of 5 stars

On the face of it Insole Clinic seemed friendly, helpful and trustworthy. However, the insole they sent me was the wrong size, they then admitted that they never had the insole in my correct size and... See more

Company replied

Company details

  1. Electronics & Technology

Information provided by various external sources

We are the one stop shop for all your orthotic needs. We supply a wide range of insoles, supports and braces. Don't hesitate to call our team between the hours 9am - 8pm.


Contact info

3.9

Great

TrustScore 4 out of 5

45 reviews

5-star
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1-star

No history of asking for reviews

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Rated 4 out of 5 stars

What a shame.

I have had to return the therapeutic insoles for a refund as the heel was too big & raised my foot so high it came out of my shoe when I walked. They were the smallest size too.
The man who answered the phone tried to be helpful, but told me they had nothing else to offer me - except the refund!

November 2, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I requested a product that they do not normally sell, but they managed to source it for me a deliver it very quickly to my home. Although the product was not cheap, as it had be sourced from Spain, they gave me a discount for ordering two.
Great service and I would recommend them and use them again.

Ken

October 25, 2014
Unprompted review
Rated 5 out of 5 stars

Good work, and reliable!

I recently had my US made orthotics refurbished by the Insole Clinic. The quality of the work was top rate, the price reasonable, and the customer service was responsive and courteous.

October 9, 2014
Unprompted review
Rated 5 out of 5 stars

Not Bad

Got Ottobock Chondro support from Insole Clinic, not Bad but i bought better ones for less money from USA,i got to admit the one i bought fits perfect and feels good but i think it is expensive,otherwise it was good service from Insole Clinic,thanks.
Regards Bill.

October 8, 2014
Unprompted review
Rated 2 out of 5 stars

Irritated

On the face of it Insole Clinic seemed friendly, helpful and trustworthy. However, the insole they sent me was the wrong size, they then admitted that they never had the insole in my correct size and so asked me to send the item back by recorded delivery. As it was clearly their mistake they said that they would refund my credit card (naturally) and send me a cheque for the not insignificant postal charges. Refund arrived promptly but still no refund of post having sent the item back in August and despite several emails reminding them of this fact. Tread carefully if you pardon the pun.......

September 29, 2014
Unprompted review
Insole Clinic  logo

Reply from Insole Clinic

Hi

Once we knew of our mistake we issued a full refund, we also sent a separate cheque for the postage, If you did not receive this you should have contacted our team and we would have sent another via recorded delivery.

We apologise for any inconvenience, we will put another cheque in the post on 02/10/2014 and send it recorded delivery so a signature will be required.

We wish you good health and good luck with your future.

Thank you for your feedback

Insole Clinic

09/10/2014

Hi

we hope you are well, we have sent another cheque to you via recorded delivery, can you please confirm you have received it.

regards

insole clinic

Rated 5 out of 5 stars

Soles are good for the soul !

Found almost accidentally on the web when looking for an elevated shoe to adjust for one leg being shorter vthan the other. I thought I.d try an insole instead. Advice emailed quickly and recommended product arrived almost by return of post. TWO in the box and I'm using one every day with complete .satisfaction.

September 25, 2014
Unprompted review
Rated 5 out of 5 stars

Great service and excellent advice

Really impressed with the quality of customer service and speed of desptch . I spoke to them and they were very helpful - and spent some time - in identifying what they thought was the right product . Goods were received in 48 hours . I would recommend this company .

September 25, 2014
Unprompted review
Rated 5 out of 5 stars

insole for happy feet

Received wrong size at first.
One phone call to rectify their mistake.

Received correct size two days later.
Right size and very snug fit and comfy.

September 10, 2014
Unprompted review
Rated 5 out of 5 stars

Welly boots sorted !

I need to wear wellies to cope with mud and wet but my feet suffer as a result . My new insoles are amazing and the wellies now fit like proper boots. So hopefully farewell corns and ligament problems.

July 15, 2014
Unprompted review
Rated 5 out of 5 stars

At last, after 6 years, I can now walk more easily, and without fear of tripping.

Here in Spain I'd never heard the word "orthotics" until a private doctor pointed me in that direction. It was so helpful to have found Insole Clinic's website, and from there to have found a suitable orthotic. I'm so grateful too that they took the trouble to communicate with me to ensure I was purchasing the right thing. One happy customer.

June 12, 2014
Unprompted review

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