IPM Ltd Reviews 771

I'm a Director & Company Secretary of the Brooklands (Gainsborough) Management Company Ltd which is a residential private development & IPM were engaged to undertake some administrative functions for us. We have now terminated our contract with IPM from the 1st January 2026. The unacceptable part of IPM was the issue with the front-line staff on whom we relied for the day-to-day functions to enable us to manage the development effectively. The issues centred around poor communications, an eternity to get hold of anyone, phone calls not returned & unacceptable timescales for many of the things we needed doing to enable us to manage the development as we wish & this caused friction between us.

However, on a far more positive note the behind-the-scenes staff were extremely efficient, especially the Fexco based sales team who oversaw the process when residents sold their properties. The difference was like night & day with the sales team being readily contactable, emails & phone calls answered or returned promptly & advice given whenever we requested it.

We also had an excellent responsive service from the IPM accountant & from the team that gave us advice on the Company Secretary functions.

The five-star rating is purely down to the teams in the two paragraphs above as the front-line team deserve a one-star rating.

Sovereign Point

I recently had an issue at Sovereign Point in Sheffield where homeless individuals were sleeping in the corridor. I reported the situation to IPM, and I was really impressed by their quick response. They addressed the problem promptly by installinga magnetic lock on the main door in preventingit happening again. All my emails were answered in a professional and timely manner. Special thanks to Lucy for her outstanding support. Overall, I’m very satisfied with the service and the swift resolution.

Thank you, Lucy

Getting things done within a reasonable time frame after a period where little attention was being paid to the issues we had at Wellesley Court.

IPM’s management is genuinely shocking. I lived in Plaza Boulevard in Liverpool, and the problems were constant.

The first major issue was that waste providers were not being paid to collect rubbish. As a result, the bin chutes in all five blocks backed up with waste. This caused stairwell blockages (leaving no safe emergency exit), infestations of flies and rats, and a serious fire hazard—any fire would have spread through the building within minutes due to the amount of rubbish. The only time action was taken was after residents created a Facebook group and contacted the Liverpool Echo.

The lift has also broken down for the second time. Each time it’s reported, residents are told it will be fixed that evening, yet weeks go by with no progress. People with medical conditions end up completely confined to their flats, relying on family or neighbours to bring them essentials.

Another resident has had a large hole in their ceiling since a leak this time last year, and it still hasn’t been repaired. The leak affected every flat in the 4 line (604, 504, 404, 304…) as well as flats in the 8s and 2s. My own flat was flooded despite being several floors below. Parts of the wall began to detach, the hallway and bedroom boarding came away, and I had to pay for an industrial dehumidifier because the smell was unbearable. Residents are still dealing with the consequences of that leak to this day, yet not a single flat has had the damage properly repaired—now winter has arrived again.

Many landlords are unable to sell their properties because of the poor building management by IPM. Meanwhile, rent increases every year while the condition of the blocks gets worse.

Do not rent or buy a property in Plaza Boulevard, Liverpool. The buildings are advertised by X1 but owned by IPM. X1 cannot assist with any issues, so contacting their office is often pointless. They use ‘FixFlow’ for reporting problems, but residents are frequently ignored, asked to re-submit issues, or sent generic responses telling them to forward everything to IPM.

Some staff at the Liverpool office on Tithebarn Street are also unhelpful, and visiting the office can be an unpleasant experience.

What a terrible experience is dealing with these people and being forced to pay them a ridiculous amount of money for 0 service provided back.
They are not transparent nor responsive, do not reply to our requests and only raise prices. Not even the cleaning service they provide does a decent job and we are currently being forced to live in a building that constantly smells of sewage.

Update since their latest message: that email they have shared apparently it's not the correct one and I need to find a formal complaint form which obviously they could not even find themselves. AGAIN, TERRIBLE SERVICE. AVOID AT ALL COSTS.

Dealing with Inspired Property Management (IPM) has been one of the most infuriating, time-wasting, and shocking experiences I have ever had with any company. What I witnessed was, in my view, a complete collapse of professionalism, communication, and basic legal responsibility.
In my personal experience, IPM charged for accounts that they never delivered, despite months and months of chasing. No matter how many times the requests were made, nothing was provided. No accounts, no statements, and no proper explanations. For a managing agent, this behaviour is unbelievable.

Multiple written requests were ignored, including a formal request sent through a solicitor. Even then, IPM still failed to produce the accounts, breakdowns, or supporting documents that any competent management company should provide as part of their legal obligations.

Communication with IPM has been, in my view, extremely poor. Responses are delayed for unreasonable amounts of time, vague, evasive, or simply ignored altogether. Trying to get basic information has been an exhausting and infuriating process.

Transparency has been practically non-existent. From my experience, every piece of information has to be chased repeatedly over long periods of time, only to end up with nothing. This is completely unacceptable for a company that handles residents’ money.

What’s even more concerning is that many other publicly posted reviews describe the same issues – missing accounts, lack of communication, long delays, and a worrying lack of organisation. When so many different people report the same problems, it raises serious questions.

Based on my experience, IPM has shown poor organisation, poor communication, and an alarming inability to meet basic obligations. It has caused unnecessary stress and serious doubts about their overall competence.

My final opinion is that IPM has been one of the most frustrating, unresponsive, and disappointing property management companies I have ever encountered. I would not recommend them to anyone. People deserve far better service than what Most of us experienced with this company.

IPM have just taken over my apartment block, I emailed Lucy to inform them a hand rail had fallen down. This was repaired within 2 weeks as stated by Lucy. This was a shock to me as our previous management PBM would rarely respond and would require at least 20 emails followed by complaints before even the simplest repairs were completed. I am happy so far with IPM.

IPM’s management of Godfrey Mill in Hyde is very poor indeed. Lift has been out of order for well over a month and still awaiting repair, generic response to any issue raised is we are awaiting an engineer!! Nothing gets fixed or repaired. Emails often get ignored unless you are persistent.
Main gates to the car park are now broken and left open for over a month, which leaves the building and car park insecure. Would not recommend IPM for property management at all.

Hannah has been very helpful with an issue we have had on our estate. She’s quick to respond and lovely to deal with. The communication from IPM is at a very high standard. Thanks Hannah for your help.

★★★★★ An Exceptional Caretaker - A True Asset to the Building

Anna Dad is an outstanding caretaker. She is incredibly diligent, attentive to detail, and takes great care of our entire building at Brickfield Court. She keeps everything impeccably clean and is always reliable, even bringing packages to our door. It is very rare to find someone so trustworthy and dedicated. She is a true asset to the property.

Anna is very friendly and respectful. Always been of great help and communicates well what is going on around the building.

Not For IPM but
I want to recognise the excellent service that Anna has provided for the residents of Brickfield Court. It’s reassuring to know that the building is managed with such professionalism and care. Her attention to residents’ needs and commitment to maintaining a safe and pleasant environment are truly appreciated

I am a Landlord of a flat in Brickfield Court, Slough. IPM itself doesn’t impress me positively as a company, but Anna Dad, who is their Concierge/caretaker is amazing! She is very proactive and efficient and sorts out
all issues that crop up in the building, getting engineers out to help with this! Very happy with her service!

Anna is the concierge at Brickfield Court where I am a leaseholder. She is outstanding and any issue I have with the building, she takes care of immediately with IPM. Not only that, she is an amazing person who goes above and beyond. My late father also adored her, as does everyone at Brickfield. She makes living here fabulous.

I have been chasing them for over three months for a service charge spend breakdown which legally they have to provide within a month. Their senior managers simply ignore emails. I have reported them to TPO and raised a complaint with their customer experience team providing my tenant number. Based on the rest of the experience I've had I highly doubt it'll go anywhere. Incompetent at best, they destroy the value of your property with mismanagement. Two sales fallen through due to their lack of record keeping and lack of timely inspections/management

Whatever you do, I mean this from the bottom of my soul and with everything in me, do not associate in any way with this company. Nothing will be dealt with. Nothing will be sorted. I’m living in hell

Can I give a zero? The worst property management company that is only interested in invoicing you and nothing else. Communication is poor. Service Poorer. Value for money, non-existent. If you are going to buy a property or rent one and these guys are managing it, just stop, turn back and run!

I have been waiting more than three months to get final accounts for last year so that I can sell my property.
In the last 15 months since IPM have taken on the contract for our block, I have not received a single invoice or bill.
Whilst this may seem to some people okay because we don’t have to pay if we don’t have an invoice, but this is causing me a great deal of brief in selling my property
I even drove 300 miles to the Doncaster office to see if I could resolve the situation in person I spoke with a head accountant who said he would try and help and somebody would contact me within seven days. It’s now been 17 days several emails I have sent And still know feedback or progress.
This is on top of my solicitors chasing them on a daily basis to get the information that we need to complete the sale
I have made numerous calls to the switchboard and the nice lady there said she will pass on the message and somebody will get back to me. This has been going on for three months and nobody has rang me
So if Philip Johnson or Stephen Gac see this review if they could assist to get the issues resolved.

Megan at IPM was incredibly helpful and professional when asking for assistance with building regulation documents.

She was very thorough, knowledgeable and polite when communicating throughout the process.

I want to give a shout out to Robyn Thorpe who has dealt with several enquiries since I've moved into Belgravia Court.
She always goes above and beyond to help and answers any e-mails very quickly.
I have every confidence that she will see it through to conclusion and nothing is too much trouble.
She is a credit to IPM.