IPM Ltd Reviews 771

I am a leaseholder at X1 Chapel Street, Manchester, and have been using IPM’s services for the past three years.

If you had asked me to rate IPM three years ago, I would honestly have given a zero. The budget was poorly managed, several services were not delivered as planned, and costs doubled compared to the previous management company. Communication was also inconsistent, with a new property manager every year, which made continuity difficult.

However, I am pleased to say that things have improved significantly in the past year under the current team. Alma has brought the building budget under control and scheduled a series of improvement works alongside cost-saving measures. Dominyka has been excellent, responding promptly to every enquiry. Particular to highlight his handling recent hot water disruptions with clear updates to all stakeholders until the issue was resolved. Ceri has also done a great job preparing the building for the new academic year.

Well done to the team. I am very pleased with the focus and effort they are putting into managing the building properly. Based on my recent experience, I have rated IPM 3 out of 5 stars, which is a big step forward from zero. With the current momentum, I am confident they could reach a 5-star service within the next 12 months.

IPM have known since early 2023 that issues under their management have left us unable to sell or remortgage our property. During this time, they failed to communicate any updates, timelines, or solutions.

When I raised a formal complaint, IPM breached their own published complaints process and then concluded they had done nothing wrong—despite clear evidence to the contrary.

The lack of transparency, accountability, and urgency has caused significant financial and emotional stress. In my experience, IPM have not acted in the best interests of the property owners they are supposed to represent.

Dear Trustpilot Team,

Thank you for contacting me regarding the challenge by Inspired Property Management (IPM) to my review. I am happy to provide further details to confirm the authenticity of my review and the basis of my concerns.

I am a leaseholder at 118 Southwark Bridge Road, SE1 0BQ, where IPM are the appointed managing agents. My review reflects first-hand experiences and documented issues with their management. Below are just a few examples:
1. Failure to Communicate Critical Safety Information
• In March 2023, IPM received a PAS 9980 fire risk assessment (balcony combustible materials, equivalent to B2). This report rendered the building effectively unmortgageable without remediation. IPM failed to notify leaseholders of this for almost two years.
• Only in March 2025 did they commission and circulate a formal EWS1, despite the issue being known to them much earlier. This delay directly impacted my attempts to sell my property, with two separate sales collapsing as a result.
2. Lack of Action on Government Remediation Schemes
• The development was built by Galliard and is eligible for government remediation schemes. Yet IPM failed to secure inclusion or communicate the process. This omission continues to leave leaseholders financially exposed and without a clear path forward.
3. Breach of Their Own Complaints Procedure
• I submitted a formal complaint to IPM which, by their own published policy, should have been acknowledged and resolved within a set timeframe. They failed to adhere to their own procedure, leaving complaints unaddressed for months.
4. Failure to Provide Statutory Documents When Requested
• Despite repeated requests, IPM have not provided me with the lease copy, building insurance details, or the management agreement between themselves and the freeholder, all of which I am legally entitled to under the Landlord and Tenant Act 1985.
5. Financial and Personal Impact
• Due to their negligence and mismanagement, I have suffered very real losses:
• Collapsed sales (£675,000 and later £605,000 offers, both lost).
• Ongoing mortgage costs of approx. £1,200 per month since April 2025.
• Lost rental income of approx. £3,000 per month over the same period.
• Council tax payments for an uninhabitable, unsellable flat.

I have full written evidence of the above, including reports, correspondence, offers, and payment records.

My review on Trustpilot is an accurate and genuine reflection of my dealings with IPM. Their attempt to challenge it is, unfortunately, consistent with their wider pattern of failing to take responsibility or communicate transparently.

Please let me know if you require copies of supporting documents — I am more than willing to provide them.

An agreed £650 compensation has never been paid despite numerous emails.

awful company. will leave you with leaking toilet pipes into your property for nearly a year claiming they can't afford to fix it when they've put the service charge up. what are they doing with everyone's service charge if they're not using it to service the building??

Terrible , charged us thousands for simple jobs . They put the service charge up be 125% . Accused. People of being in arrears when it was their awful communication and unethical conduct , then employed an awful law company to harass people . Do not use this company they are not honest and massively over charge .

When dealing with an account enquiry, IPM were professional, thorough and prompt in replying.

Very satisfied.

Lucy Hardcastle I found to be very efficient, proactive & understanding. I am a relatively new leaseholder & there was a leak in the apartment underneath mine,Lucy went to great lengths to try to find the source of the leak by providing constructors to come & examine all the areas that could have had a potential leak from my apartment which thankfully none were found.
This matter from my side was dealt with swiftly & professionally.
Lucy was always available whenever I called & was prompt to return calls so she will always be my first point of call at IPM.

Prompt response and documents supplied as requested.

We unfortunately came across this company by proxy.
They took over management of a building we were already involved in. By taking over from the previous co. Our issue is with the extortionate charges they are raising!! For one bedroom apartment. They’ve service charges in 2022 .increased from £1120.00 per year to £5200.00 per year this year this years increase is a little over 40% on last year.
There’s no explanation as to why
These charges are so high.
We’ve tried to speak with them.
Phone email letter.
No reply. Other than to receive further warning letters to pay !!
To explain there expecting us to pay a further approx £10000.00 on top of last years costs. Which is in advance of course!!
So how does that work. !!
They haven’t reached the end of the chargeable period yet.
But the charges have gone up 40% !!

This company are nothing but
A gang Robxxxs.

Does anybody know of a forum
On this company’s activity??

Absolute cowboys - how they are legally allowed to run is beyond me. Believe the bad reviews and this is simply a snapshot. We had a terrible experience as they failed time and time again to address an issue in our apartment. Gaslit us, ignored us and only responded when we posted a review elsewhere! Thank god we are no longer having to deal with them.

Their day will come as the corruption, shady practices and service provision is unearthed. This company needs a full on exposé which can’t come soon enough.

Hannah is a credit to your Company after she helped my Son with learning difficulties resolve a parking issue with a very positive outcome. Due to Hannahs intervention in the matter, my sons stress has disappeared and he will be forever grateful.

awful company - had faeces and urine leaking into our room for 10 months with no response from inspired

Awful company do NOT use them - especially for building contracting. Their builders use disgusting language, cat call female residents, start work BEFORE 8am, play music really loudly before 8am. Do not use these are your contractors if you want people to stay in your building, as people are moving out in droves due to the unprofessionalism of this company and their contractors.

I found IPM really helpful, I had issues with the communal door into our block which could cause a security issue, they sent a engineer the same day and the issue was fixed straight away. Thankyou for you speedy response.

The review is specifically relating to Hollie Egan, the new property manager for my block at IPM. She has already shown that she is very caring, efficient, conscientious and pro-active and that she will go the extra mile to help, and sort problems out.

I have several properties managed by IPM and the property managers overseeing these are consistently efficient, Always helpful with a strong sense of sincerity and understanding. definitely recommend.

Very helpful, we’re able to sort out issues we were having quickly!

We had a For Sale sign that had been up for 5 months and it’s a big thank you to Dom and Kath for calling the estate agent and getting it taken away

I want to recognise the great service that Sue has provided for the residents of Roberts House. It’s reassuring to know that the building is managed with such professionalism and efficiency. Her attention to residents’ concerns and dedication to maintaining a safe environment do not go unnoticed. Thanks again for her great help.

Awful company, they are not reliable at all. They charge incredibly high service charges and provide a truly horrible service.

They are working with dodgy contractors who do not carry out repairs properly, they are slow to respond and incredibly inefficient. How they can justify charging such high rates for an awful service is ridiculous.

We would be so much better off with no property management company at all. On top of their awful service they have also subcontracted some of their property management work to ANOTHER property management company, which means we now receive two bills for our service charge from IPM and a second property management company.

All they do is exploit leaseholders.