IPM Ltd Reviews 771

Have been trying to contact them for the past week and have sent three emails (the third directly to my property manager) and no replies. also called today to be advised I'll get called back within 24 hours. Will wait until 10am tomorrow (24th Hour) and update this review if I get a call.

They are quick to email when they require payments for service charge etc. after sending the bills late in the year and then expecting 1000's to be paid just like that!!!

I have an issue that involves a neighbouring flat and the landlord is asking for compensation for delays in getting the matter sorted.

I can't respond to the letting agent until I get a reply from IPM UK. What are their staff getting paid for????

Our building has been managed by IPM for some time, the communication used to be bad and slow we didn't get calls back, emails were ignored, costs were not fully explained and charges seemed to keep increasing but since Mr Gee has taken over he has explained in detail costs relating to our building, has always been able to speak to or calls me back to discuss ongoing issues, even emailing late in the evening to update on where he has got to with contractors to complete jobs. He is a valuable asset to the company

Brilliant management company, never had an issue with them. Any problems I’ve had have always been fixed quickly!

Always helpful
They went out of there way to get us the information we needed.

Still waiting for a response to an email 6 weeks later. I will keep posting 1 star review until this company starts doing what they charge us £4000 a year to do. They can add as many fake reviews as they like to bolster their numbers. The fake ones are easy to spot.

I am only giving it one star since I cannot do any lower. This is by far the worst agency I have ever dealt with. Impossible to reach out to, on any channel, for weeks and months.
Completely inactive on the management side.
It looks like the Ombudsman and legal action are the only viable alternative.

This is a very bad property management company. Everyone in my building is disappointed with their dodgy behaviour of not being clear with the charges and not replying to emails.
I'm sorry if you are one of their victims.

Laura worked diligently to achieve a very positive outcome on what was a delicate issue..

It is impossible to get hold of these people, and when you do they don't know anything about what is going on, and don't really seem to care. Communications are sporadic, often late, and usually wrong.

We might get a notification about some work being carried out, but then that work never happens. Or we get an email saying we need to contact them for something, but then when we contact them as instructed we never get a reply.

We're supposed to have regular on site meetings with our "dedicated" account manager, but I've never been invited to anything like that since a one-off emergency meeting about some roof repairs.

I've given up emailing as every single email goes unanswered. I've tried calling instead, but the phone is rarely answered. When you leave a message as advised with your name, number and reason for calling so you can get a call back....well optimism died with this a long time ago. I can safely say I have never received a call back following a message I have left, I have waited days before calling back to give them some grace if they are busy but it just doesn't happen.

If you do manage to speak to someone, they'll say that someone else is dealing with it and they don't know the answer, but that person is on-site/on annual leave/unavailable so we can't speak to them, and unfortunately that person has left no notes or information about the letter they sent out so no one else can help at all.

Maybe they'll ask you to call back at a specific time when they'll have had a chance to get the answer, or when the person you need to speak to is available....but then you call back and no one answers, and once again you leave a message requesting a call back which never happens.

I can only assume that this company is still keeping their records on clay tablets, based on how long it takes to communicate information between them, and the fact that they can't look up information about services they have organised themselves (!) to discuss with us on the phone - perhaps I am wrong to think that all businesses use computers these days, where this information could be stored on some kind of...I dunno, database?

They are the most frustrating and stressful company I have ever had to work with, and as someone who has spent half her career in customer service/service roles, I am honestly amazed that they are able to keep in business. I have no faith that anything I have asked to be put on record actually gets recorded anywhere, and no hope of any kind of outcome.

I shouldn't have to make 5+ calls and leave multiple messages requesting a call back to get a simple answer to a question about a letter they've sent us. I shouldn't have to chase emails that haven't been replied to. I shouldn't have to escalate every minor correspondence to a manager just to make sure it is dealt with in time.

I shouldn't have to stress about being in breach of my lease when they threaten us if we don't do something, when we are prevented from taking that action by their inaction!

Absolutely dreadful organisation since taken over our block they have done literally nothing to stop the damage that has been occurring damaged cars damaged driveways and much more all they do is put bills up and up and up and send Matthew driver around to pick up the petty stuff like peoples doormats etc how the hell Matthew driver is working in this industry is beyond me he’s just a bully with no idea what he’s doing, constant threatening letters from this company even though I pay my extortionate Maintenance bill every single month
Our block he is looking into right to manage to get rid of him and then hopefully we will be free soon. Avoid this company like the plague.

Please notice the pattern of reviews for this company. The good reviews, whilst few and far between, are brief and always mention a name. The bad reviews are lengthy and genuine. Please also note their response. It’s exactly the same for every bad review. Their customer service is non existent.
My own experience is that I have never been so stressed and dishonestly treated in my life. They are a total sham of a company with ignorant inept staff. You’ll notice a lot of reviews are awaiting accounts. That’s the situation in our block of 24 flats. They send out the invoices late and then send demands and threats soon after.
I paid my fees and still they chased me with bullying tactics. I ignored them as I’d fully paid and it still resulted in a CCJ for an amount that wasn’t at all relevant.
Believe all the bad reviews and ignore the good ones.They are despicable, dishonest and not fit for purpose in any respect. Avoid

You’ll notice the generic response below and the response to all the plentiful bad reviews. Absolute nonsense. There’s no customer service. What a shambles.

Raised a complaint against them. It’s been over 8 weeks and no response. They keep ignoring our emails. We’ve escalated this to the ombudsman. Please we do not need a generic response about emailing customer services. We just need the responsible person whom this has been passed on to, to get in contact with us. Thanks.

I had a problem relating to car parking at X1 Aire. I contacted BF who immediately clarified the situation for me and then took the trouble to set out in writing what I should do so my tenant will be have access to the policy relating to parking whilst construction works are ongoing.
BF went out of his way to be helpful.

On the 4th April i had to contact IPM i had a problem at the apartments where i lived. I was initially dealt with Dominyka who was excellent in her response very understanding and who managed to rectify the problem very quickly. I did receive a further response from Kathleen Simpson who also was excellent. I would like to thank them both for their excellent customer service and its very comforting to know that they are always there if i need them. Thank you Dominyka and Kathleen.

IPM order work on your behalf without any consent or communication then refuse to pay to fix the problem in which they authorised and try and charge you. They even pick the most expensive building companies to fix those problems (they quoted me £1100+vat I was told by a local business it would be £480.00+vat). Non existent too try and speak with never answer I have tried 8 times which is either not answered or they say they are not currently at their desk when being transferred even though the person I was trying to speak with just sent me a email. I have had 3 companies look after my building never had a problem until IMP took over!

we have not had the best experience with IPM over the past year. However, we had a fire in our building and Andy (from wigan) came out to help us he was brilliant and so much help, he made us feel very safe.

Company lost my keys to my own bedroom leaving me locked out of my bedroom unable to get in, I called out of hours IPM who said to contact a locksmith to let me in and they would reimburse me. It's been over 3 months and they are ignoring me and not giving me £160 back for a lock change that was THEIR MISTAKE in the first place.

IPM took over are property around a year ago. They have never once accessed the building or done any maintenance, they have no idea what it looks like or what work needs doing. The building is a health and safety hazard - yet they are sending payment requests for “maintenance charges” without any proof of works or corresponding invoices.
They claim that they can’t access the building due to not having a key, yet when we offer to meet to allow them access there is no response.
We’ve chased them for months and they haven’t responded to any requests when asked what we’re being charged for, but a few weeks later, you’ll get a letter threatening court action and late charges.
I’ve sent letters of complaint and received no acknowledgment, their response is to threaten you to pay for absolutely nothing again. It’s completely unfair that companies like this are able to bully innocent people into paying money when no work or maintenance is being done.

Managing agent service non existent, calls and emails not responding, irregular accounts, basically you're only really a cash cow and you will be so for as long as the UK doesn't implement rules and regulations about all of these crooks ripping you off

My daughter is at the Edge Liverpool and it has been an awful experience. Upon arrival the flat was filthy. I spent 4 hours cleaning it. It had obviously never been cleaned or checked when the last tenant left. There was black mould in the bathroom. All the floors in the flat were also dirty. The living room has a broken coffee table and a missing chair. They have never been replaced despite requesting on numerous occasions since Sept 2024. The blind in the kitchen is also broken and has not been fixed. The oven has also been broken since November and again remains that way despite requests to fix it. The whole block was without hot water for 3 weeks in December which meant my daughter was unable to shower or cook. The security system in the building is not fit for purpose and was not working upon arrival and has broken several times since September. This is a safety issue. As part of the tenancy agreement my daughter should have been given a fire stick. She has still not received it. All these issues have been raised numerous times and remain unaddressed. I would NOT recommend either XL lettings or IPM the management company.

REPLY to your RESPONSE:
Thanks for the ‘generic’ response to my review. It’s the first contact either I or my daughter have had since September 2024 when these issues were first raised by both ourselves and X1. If you check with your email address associated with THE EDGE you will find my complaints which I confirmed in writing. I also know that IPM are fully aware of all the ongoing issues with this property as they have been raised by many other tenants but the company has ignored them.