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Insta360 Reviews 1,624

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TrustScore 4 out of 5

4.1

Electronics Company
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Review summary

Created with AI, based on recent reviews

Evaluating 647 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products and the service provided, often describing them as high-spec and world-class. People appreciate the excellent customer service and repair service, noting the quick responses and efficient handling of issues. The user experience is also frequently praised, with many finding the products fun and easy to use. However, some customers were dissatisfied with specific product issues, such as watermarks appearing on videos or overheating in sunny conditions. A few other people also felt that customer service was not always helpful, citing instances of unfulfilled promises regarding replacements or difficulties with warranty claims.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product. Many customers praise the high quality, durability, and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the support, highlighting... See more

Quality

Users describe positive interactions with quality. Many reviewers praise the high quality of the products,... See more

Service

Reviewers mention positive feedback about service. Customers praise the prompt, helpful, and friendly... See more

User experience

Clients share positive opinions on user experience, highlighting the outstanding video quality and features,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After my initial frustration and dissapointment with the insta360 support (AI). I got through to the customer experiance team. Alisa couldnt of been more helpfull in addressing my concerns and we... See more

Rated 4 out of 5 stars

The only complaint I have is the length of time from ordering to shipping. It was almost one month from ordering until delivery which I think is excessive.

Rated 5 out of 5 stars

Very satisfied with the outcome. I decided to return my camera as I thought it's not what I was looking for. Although the 15 day return window passed they accepted my request. The team were very respo... See more

Rated 5 out of 5 stars

Amazing customer service, easy to deal with and are VERY quick to repair your product if it breaks. I got extended warranty luckily when I brought my camera (luckily) but I know other people who didn'... See more

Company details

  1. Electronics Company

Written by the company

Insta360 creates boldly innovative products that help people capture and share their lives. With a "Think bold" mindset, Insta360 is reimagining the limits of action cameras, 360 VR cameras and traditional photography solutions. Powered by AI, the brand's video editing software is revolutionizing the way creators make engaging content. Insta360 is dedicated to helping a new generation of athletes, creatives, adventure travelers and professionals bring their ideas to life.

Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely amazing Service

Absolutely amazing Service. They are kind and take the time to really listen to what I was concerned about. This was my first order from them, and although there were a few hiccups, they were easily fixable when speaking with a rep, fantastic team and very quick to help.

March 18, 2026
Rated 5 out of 5 stars

First class support & camera

Had an issue with my 360 x3 after contacting insta support , I sent my camera off and it was repaired / replaced immediately!!! The communication throughout was excellent and I was kept upto date all the way.
Would not use another camera both for actual camera and support they provided.

March 18, 2026
Rated 5 out of 5 stars

Camera X5 & Battery & More Memory & Cloud

I love their products and experience, fantastic company and great deals and offers. The camera is just ultra good in both dark and light conditions. I have loads of videos and have been really happy with them.

5/5 would 100% recommend.

January 10, 2026

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