Insulation4less Reviews 956

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent prices, often noting they are competitive compared to other online and local suppliers. Many people also praise the staff for their helpfulness, professionalism, and efficiency, particularly when assisting with orders, price changes, and delivery arrangements. The product quality is consistently described as good, with many customers receiving the exact brand and type of insulation they ordered. However, some people were dissatisfied with aspects of the delivery service. Issues included damaged products upon arrival, incorrect items being delivered, and difficulties with delivery logistics such as drivers refusing to take back damaged goods or not assisting with unloading. A few customers also experienced delays or confusion regarding their orders and delivery schedules.

What people talk about most

Delivery service

Users describe ambiguous interactions with delivery services. Many customers praise fast delivery, good... See more

Order

People report ambiguous experiences with order. While some customers praise the ease of ordering, quick... See more

Price

Customers consistently note positive experiences with price, often finding them unbeatable and competitive... See more

Product

Reviewers mention ambiguous feedback about product. While some customers received their orders exactly as... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise specific staff members for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good product range & found what I wanted quickly using advice notes. Only down side was delivery cost which practically half the cost of product & a big gripe about vat when government tries to penali... See more

Rated 4 out of 5 stars

Used insulation 4 less many times. Always good prices, top notch products delivered on time! My last delivery was a great disappointment. Previous deliveries have come on a lorry with forklift off l... See more

Rated 5 out of 5 stars

Who would have though ordering insulation would be such a headache? Most companies cannot guarantee the brand of insulation and supply whatever they have for that spec, we wanted Celotex. Thankfully I... See more

Rated 5 out of 5 stars

After a little confusion, re., price changes Siobhan sorted out my order, going the extra mile to ensure I got all of my order on time at the right price by sourcing it from various suppliers. She did... See more

Company replied


Company details

  1. Construction Company

Written by the company

Insulation4less is the largest online independent insulation supplies store. We supply top insulation brands such as Celotex, Kingspan, Xtratherm, Rockwool, Knauf and Isover. We also supply a wide array of building materials to compliment our insulation range. Insulation4less truly is your one stop shop for anything to do with insulation and dry-lining. Get in touch with us today so you can benefit from our reliable, cost efficient and timely support.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

956 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent Products & Service

Excellent range of products and available at unbeatable prices. Customer service is also top notch. I dealt with Emmet in the sales team who was always on hand to answer any questions. Highly recommend Insulation4Less.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very good customer service

Very good customer service who promptly responded to questions regarding delivery dates. Insulation and plasterboard arrived on the scheduled date and the delivery driver unloaded items in an efficient and professional manner using the vehicles forklift. The driver was polite and extremely helpful.

July 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Good value in comparison to other suppliers and the insulation was delivered in a matter of days. Can’t grumble and would definitely use again.

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

It’s going to take 2 weeks to get my money back!!!

Insulation4less wanted an extra £380 to deliver my insulation. I declined so the order was cancelled. I now have to wait the next part of 2 weeks to get my money back!!!! 2 weeks!!!!

They now say it’s been sent…but it’s still not arrived….and my bank is pretty quick at processing payments 🤷…hopefully it will turn up soon so I can order my insulation with the new cheaper supplier.

August 15, 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Thank you for your review. Just to clarify, we only advise that refunds may take up to 7–10 working days as a precaution in case of any delays with banks or payment providers, which are unfortunately outside our control. In your case, your refund was processed straight away from our side and has already been completed successfully. We apologise for any confusion caused and appreciate your understanding.

Best regards

The Insulation4less Team

Rated 4 out of 5 stars

Awful delivery experience

Used insulation 4 less many times. Always good prices, top notch products delivered on time! My last delivery was a great disappointment. Previous deliveries have come on a lorry with forklift off loading, superb. However my order this week was by another carrier, 20 sheets of 120mm insulation . Delivered by van. 20 sheets wouldn't go in one van but by the state of the sheets they had a bloody good try! Sheets had corners missing, silver foil scraped off, not impressed. Hence I had two vans turn up with my order the first van couldn't even close his back doors with out the aid of ratchet straps and the driver met me with the opening question.. " where do you want me to sling them mate "
Referring to my already damaged boards. Had I not already paid for them and was waiting to install them I would have rejected the delivery. But have made the boards usable with 2 rolls of silver foil tape. My next order will be a bloody of insulated plaster board! May have to order locally if the same cowboy delivery team is to be used.
Kevin Bridges KR BRIDGES CARPENTRY

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

Awful company

Awful company - ordered 14 rolls of Knauf loft insulation from Insulation4less - they had 14 rolls of soaking wet insulation from CCF in Norwich delivered later than they promised to me with their driver and CCF knowing they were soaking wet and unusable when they loaded them in the van
I rejected delivery and rang them and they couldn't have been more disinterested in resolving the problem or refunding my money
I will now chase refund and buy elsewhere but no compensation for al the aggro and waiting involved
Further to my review above they have now written on my PayPal claim that insulation roll arriving soaking wet is still as described
They are unbelievable

August 14, 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

We are sorry to hear of your disappointment. Delivery issues, while rare, can unfortunately occur and are often outside our direct control.

You contacted us at 12.20pm on the day of delivery to advise the goods were wet. We immediately requested details by email, which you sent, and we responded within a short timeframe with an apology and confirmation that we could arrange replacements for you. You declined this offer and instead requested a refund. Had we been given the chance, we could have delivered replacements to you the following day.

We would like to stress that we take such matters seriously and always aim to resolve them swiftly when given the opportunity.

Regarding your PayPal claim, at no point have we stated that wet insulation is acceptable. The response you received was a standardised message from PayPal that is automated in relation to disputes, and not a response from any member of the Insulation4less team. It is simply a request for further information on the issue with your order.

I can confirm that your refund is now being processed.

Kind regards

The Insulation4less Team

Rated 1 out of 5 stars

Overpriced!

Overpriced!

Prices were not very competitive. I found 25mm Recticel for less by a quick search on Google for my project, which required 41 sheets. For large orders, I would recommend checking other online suppliers for better deals.

August 13, 2025
Unprompted review
Insulation4less logo

Reply from Insulation4less

Dear Christopher,

Thank you for your feedback regarding our pricing on 25mm Recticel insulation. We continuously monitor the market to ensure we are competitive, especially on project-sized orders like the 41 sheets you mentioned and can assure you our pricing is in line with market pricing and competitive.

We have searched our sales and quotation records and can find no trace of an enquiry from you for this product. Furthermore, we have noted that your review is almost identical to another one you posted for a different online supplier selling the same products as we do. Suspicious to say the least.

While we can't be certain of the circumstances, we encourage all customers to contact us directly for a genuine, bespoke quote if required. Our pricing reflects not only the product itself but also our high levels of service, immediate stock availability, and fast delivery network.

If you do have a genuine quote request, please reach out to our team at 020 3582 6399 or info@i4lgroup.co.uk.

Regards
Insulation4less team

Rated 5 out of 5 stars

Good website. Well organised after ordering

This company gives great service. Ordering was quick and entirely uneventful. Price was very keen,ie. a lot less than most of the other internet companies and much chaper than local depots, Wickes, Jewsons etc. Delivery was very fast, much quicker than the website predicted.

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Super easy and delivered on time

Emmet made the insulation buying process super easy and entirely pain-free. He advised on an appropriate option, and the price represented great value for money. Thanks to a local delivery partner the insulation came exactly when they said it would. Would absolutely recommend!

July 1, 2025
Unprompted review

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