Insulation Express Reviews 708

12mm insulation boards.
A great service and top branded insulation boards, bought on line and delivered exactly when they said they would. I would love everything in the building trade to run as smoothly.
It was also the cheapest I could find on line.
Thanks very much.

Excellent service. Quick delivery and the drive was so helpful and polite

as described, quick service.

Sales staff friendly and helpful. Goods brought to our vehicle on forklift which driver positioned in such a way as to minimize the effort required for us to offload! Driver also help us to offload.

Very good service at the right price many thanks and best wishes

The goods (PIR board) were fine. What was exceptional was the delivery. The lorry had difficulty accessing our property, giving the delivery driver some substantial problems, with his vehicle and other traffic. I was amazed how he remained perfectly placid and calm and successfully resloved all the difficulties and complete the delivery. Really well done. Thanks.

Superb sevice again with top rate value for money. Cant fault the speed of delivery and friendly driver. .

I don't regularly purchase insulation but needed some for shed project. Ordering was easy. It didn't turn up on the day I chose and there had been no information until I rang the next day , when informed of stock issue. I got straight through on the phone and call handler was friendly, helpful and sorted things quickly. Delivery then rescheduled and received in good condition by midday next day. All in all I got the best price and got what I ordered in good condition. Perhaps IE could look at finding a simple communication system to inform of delays and options. I would use again.

Updated

They've also messed up the 2nd order, I asked for 2 people to come and redeliver the 2nd order, they sent only one but a forklift this time, they've sent me 30mm insulation instead of 40mm, and the drywall boards are not what I order, different colours and not foiled backed.

To top it off I helped the driver move the old order after he said he'd help me move the new order, after we moved everything he forklifted the old stuff out and I went to check nothing was left and get some scissors to unwrap the new order. he dumped the new stuff and drove away, didn't even give me an order form, this is turning into a nightmare tbh.

I order 10 drywall, one board was missing, one was snapped in half, the other 8 have forklift damage and peeling foil, they are still useable with some messing around (just for a garage) I expressed this to the company that if they knocked money of my order I would be satisfied, but they will not work with me They want me to take another day off losing £100 for there incompetence which isn't happening, I am not losing out due to them which is what they expect people to do, we have to accommodate them in there eyes even when they are the only people at fault, to top it off they didn't even send the insulation brand I ordered, not a problem as its the same equivalent but still.... also the delivery was not covered and transported in the rain.

The insulation boards also all came damaged, one of them has a hole in it the size of my head and another has half the foil ripped off it, Again I can use the items but they will not negotiate anything, The only options are me losing money in there eyes.

So instead of working with me and doing a variation of what I suggested, they would rather send two people to pick up 9 damaged drywalls and 2 insulation and replace them causing me to lose £100 to be there and them to pick up damaged goods that cannot be resold?, why they don't just make the order half price and refund me another 40 quid for the stuff that's beyond use, They really don't give a toss after countless emails they just won't even entertain anything other than he replies they give me "you have 2 options" like there strong arming me, now they are ignoring my emails so I likely can't get a refund through them anyway, I'm in touch with trading standard and I think others should do the same when put in these positions do not let them get away with it as they'll just keep screwing people, I will be going to the bank to try and organised a refund through them.

Ordered some slabs of insulation and DPM, because the price was good. The delivery came from another company, SIG. When the pallet was opened the next day the delivery was short by 2 packets of insulation. No answer on the phones and a very slow response by e-mail. Insulation Express refuse to accept that the delivery was short and say that a stock check at SIG did not show any shortfall.
So the price was not cheap at all and I had to rush round to local builders merchants to get 2 slabs of insulation to carry on with work on my house.
I would not use this company again.

Just what ordered, at the time and date requested. Driver very helpful.

The delivery driver could not have been more helpful went above and beyond. Would definitely recomend

A very easy transaction. The driver was professional and helpful in unloading. Plus this was the cheapest deal I could find.

Ordered Hardie Backer Board
Got Hardi Backer Board!
Now get pestered to write a review.
Ok....
Well done Insulation Express you've sent me what I ordered. Here's a pat on the back for you.

A great delivery service and a quality product. Very pleased John