Insulation Express Reviews 708

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I found Insulation Express online and was not sure what to expect. The prices were good and I placed the order, unfortunately, my builder had given me the wrong depth for the insulation sheets and I h... See more

Rated 5 out of 5 stars

Ordered a batch 50mm insulation boards late on Thursday with an asap note. Immediate response - delivery could be scheduled for next Wednesday. Took delivery today as advised. Crowded residential road... See more

Company replied

Rated 5 out of 5 stars

Second time I've used this company. Not the cheapest, but the prices are lower than the sheds, and most of the building suppliers. Deliveries have always been good. This time I got a tracking app via... See more

Company replied

Rated 5 out of 5 stars

The goods (PIR board) were fine. What was exceptional was the delivery. The lorry had difficulty accessing our property, giving the delivery driver some substantial problems, with his vehicle and oth... See more

Company details

  1. Insulation Materials Store
  2. Dry Wall Supply Store
  3. Gypsum Product Supplier
  4. Insulation Contractor
  5. Insulator Supplier
  6. Roofing Supply Store

Written by the company

Leading supplier of insulation, plasterboard and building materials online Competitive prices and wide range of stock available. Choose your delivery day


Contact info

4.1

Great

TrustScore 4 out of 5

708 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Easy ordering, good service.

Easy ordering. Advised that the insulation I had ordered was out if stock and offered an alternative product.

Only drawback was the size of the delivery vehicle. I had to have the insulation delivered elsewhere and move it in my own van. Not the end of the world, but a little irritating.

September 25, 2019
Unprompted review
Rated 5 out of 5 stars

My experience with Insulation Express

I ordered Celotex insulation panels and some sheets of plasterboard.
Found web site easy to use, prices were competitive and my choice of delivery date was an added bonus. I have now used the company twice, and will continue to do so. Delivery driver was most helpful and helped me to stack my purchases in the garage.
I would recommend insulation Express to family and friends without hesitation.

September 25, 2019
Unprompted review
Rated 1 out of 5 stars

Ordered 6 boards

Ordered 6 boards , 4 on delivery damaged , one was damaged to the point when lifted off it broke in half , the remaining 2 were scored badly . 55kg boards loaded on to the trailer right at the top on pallet , had to remove by hand , delivery driver had no fork truck or even a licence to drive one . photos were taken and emailed to company , as yet still no reply from company . boards are now somewhere in landfill . not fit for purpose so i just cut my loses and cut them up and binned them . i will not be using this company ever . absolutely disgusted .

September 25, 2019
Unprompted review
Insulation Express logo

Reply from Insulation Express

Hi,

We are sorry to hear about your experience and for the damaged plasterboard received. We have checked our correspondence and can find no record of being notified of the damage. Please can you forward your email on to sales@insulationexpress.co.uk and we can investigate this.

Due to the nature of products we supply, damage can occasionally happen during transit. As standard we replace stock when notified.

Rated 1 out of 5 stars

AWFUL EXPERIENCE!

Sent 10 sheets of wrong plasterboard. Cost me £200 in un-used carpenter labour, as he could not use the sheets i received. Carpenter arrived at 8:00am and left by 8:15am. Contacted Insulation express, Chris Lindsey said he could not give me any answers. All phone lines to insulation express and SIG do not work; No response by Chris Lindsey. My project is now way behind, i now have to rearrange the plasterer who can not do my job now until end of November. Absolutely AWFUL experience and absolutely no resolution.

September 23, 2019
Unprompted review
Insulation Express logo

Reply from Insulation Express

Dear Sir
We have experienced an outage on on internet and phone lines for the past 2.5 hrs. Our team are now endeavoring to resolve your issue.

*After investigation and discussions with our warehouse unfortunately this was a picking error on our part, whilst we aim to have 100% accuracy, we are all human and sometimes mistakes do get made. As discussed we can only apologize, and re-delivery of the correct goods has been rearranged.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, everything came as ordered and most importantly on time. Hope they will keep this standard up. Three delivered to two deferent jobs Will use them again on my next building project very happy with the service.
Many thanks
AM General Building.

September 20, 2019
Unprompted review
Rated 5 out of 5 stars

Competitive Prices and

Competitive prices and easy to order on line and select delivery date.
We have used several times recently and the orders have always arrived on the date specified with no problems.
Will definitely use again in the future.

September 19, 2019
Unprompted review

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