Insulation Hub Reviews 

141
•
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

After almost more than one month of hassle to buy some plasterboards from them, they never managed to deliver damage-free plasterboard to me. I returned damaged plasterboards 3 times and every time th... See more

Rated 5 out of 5 stars

Fanatstic service right from the get go,. We ran into some problems due to stock delay, but without hesitation they allowed us to change the order without fuss. We received the first delivery and... See more

Rated 5 out of 5 stars

Insulation Hub came to our rescue with an urgent & affordable supply of Rockwool to complete a couple of new ceilings in an old house. The guys were helpful & efficient & saved us weeks of delays (& n... See more

Rated 5 out of 5 stars

Very good service as the initial enquiry was answered on a Sunday and the delivery arrived within a few days. A few sheets were missing but these were in turn delivered before I needed them. My local... See more

Company details

  1. Insulation Materials Store
  2. also in
  3. Building Materials Supplier
  4. Lumber Store
  5. Window Supplier

Written by the company

insulation hub specialises in insulation. So whatever insulation you need we will be able to supply.Delivering nationwide We stock brands such as Celotex, Kingspan, Knauf, Rockwool and Isover. Insulation products at competitive prices. Stocking, insulated plasterboard, plasterboard, insulation board, phenolic insulation, PIR insulation and more. Free shipping items include Cromar, Isomass, Maipei, NX Norcros, ProGuard, Schluter, Timloc, Tyvek, YBS


Contact info

4.0

Great

TrustScore 4 out of 5

141 reviews

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No recent history of asking for reviews

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4.0

All reviews

(141)

10 reviews in the last 12 months

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Rated 1 out of 5 stars

Disgraceful customer service . Sham company

Disgraceful customer service .
Ordered a product from this company's website . The company took payment immediately online.
after the deadline for delivery had passed and i had not heard anything at all from the company i made contact with them only to be told that the product i ordered ( that the website showed as in stock) was not actually in stock . Not even any attempt to contact me from their end to tell me that the product was not actually in stock
I asked for a refund and 12 days later , they still have not the grace nor the guilt to bother refunding me . Yet i had to pay them immediately to order what they don't have in stock.
And surprise surprise.... if you go on their website they still show the product as being available . Total disrespect for customers
Woeful couldn't care less attitude

March 31, 2023
Unprompted review
Rated 1 out of 5 stars

Avoid

Very difficult communication, I had my refund after one month.It wasn't full refund, very painful and stressful experience.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, nice and helpful staff, handled my order at 9:00pm so that I can collected my goods next day morning.

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great tean

Ordered items given delivery date arrived on time what more can a builder want heads up to insulation Hub what a team

December 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Great company ! At short notice they helped us with a price match and very quick delivery ! YOGI customer service was brilliant thank you again

January 4, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service and very competitive pricing.

I requested a quote for a large amount of insulation which was responded to very quickly and was very competitive.
I was able to speak directly to their customer service to answer some questions that I had before placing the order.

They arranged for delivery the next day and kept me informed at each stage of the process.

Delivery was on time and efficient.

Very pleased with the service, pricing and will definitely be using again!

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Insulation Hub delivered my order in excellent condition and on time. Fantastic products, very reasonably priced and great customer service. I would recommend this Company.

October 23, 2022
Unprompted review
Rated 5 out of 5 stars

No hesitation in ordering again. Great!

Very pleased with my order.
The price was competitive, it was easy to place my order and the parcel arrived quickly and in good condition as it was well packed.
To add to this, I also received a courtesy call to ensure that I was happy and to enquire whether there was anything they could do to improve the experience!

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Easy to use website, excellent prices, timely delivery

Stumbled across the insulation hub website whilst looking for prices on Tyvek House wrap and tape. Insulation hub offered the cheapest price including delivery - ordered late Friday afternoon and was delivered on Monday. What more can I say, easy to use website, excellent prices, timely delivery!

October 10, 2022
Unprompted review
Rated 5 out of 5 stars

Really good service from team

Really good service from team. Had to change order and this was implemented seamlessly and equally the refund of the financial difference.

Delivery and goods were efficient too.

September 15, 2022
Unprompted review
Rated 1 out of 5 stars

Poor

Made a very large mistake on their part of the order. Because I'm new to the trade I couldn't differentiate between the packaging, when I explained this nothing was done and forgotten about.
Sent a much cheaper and wrong item as a substitute despite specifically stating I would wait for the correct one. Don't take them at their word.
Several hundred pound out of pocket and very annoyed

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

Insulation Hub not only do insulation…

Insulation Hub not only do insulation they also do 'House Wrap' a breatherable membrane designed to protect a structure from the weather. Tyvek Housewrap is one of the most popular. After doing an extensive search in the internet I came upon Insulation Hub, which offered the best price and free postage on this item (special offer atm) Ordering was simple and efficient. Delivery was quick and easy. I will definitely look to Insulation Hub for future similar purchases.

August 4, 2022
Unprompted review
Rated 1 out of 5 stars

Think twice before ordering

Do not order if you have any specific time frame to follow. I've been before placing an order that stock is available and not problem with fulfilling the order. 2 weeks later and still no delivery made. Stay away as it will cost you more on calls and chasing than you save on actual products

June 21, 2022
Unprompted review

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