InsureandGo USA Reviews 

654
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

A fine insurance company so long as you never need to make a claim. We had a day's delay due to a Ryanair strike, which insureandgo declined stating that the strike was announced in advance. Of course... See more

Rated 1 out of 5 stars

I needed to cancel a trip after it became clear a close relative had only a few months to live. Even though I was requesting a reimbursement of less than $500., the documentation requirements were mor... See more

Company replied

Rated 1 out of 5 stars

Medical emergency forced and early return home from Sydney, Australia in Feb. 2016. Contacted insureandgo with no real help. Bought a ticket home to receive immediate medical care that was not... See more

Company replied

Rated 1 out of 5 stars

I was waiting for visa to be issue to travel on the Aug 3rd unfortunately the embassy has not issue the visa on time and advised me to change the date of policy to go along with visa date they will is... See more

Company replied

Company details

  1. Travel Agency
  2. Financial Consultant
  3. Insurance Agency

Information provided by various external sources

Whether you're going on vacation or a business trip, travel insurance from InsureandGo gives you the protection you need. Our low-cost plans include coverage for trip cancellation, medical emergencies, lost or stolen baggage & more.


Contact info

1.1

Bad

TrustScore 1 out of 5

654 reviews

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1.1

All reviews

(654)

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Rated 5 out of 5 stars

Travel insurance purchase

After viewing a number of different policies on different web sites, we were very satisfied with the cost and coverage.

May 2, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service!

I am purchasing this policy for my trip to Dominican Republic and I am glad I purchased through insure and go! The customer service is amazing, I spoke to different representatives and they all knew they're information and took the time to explain everything in detail!

Thank you insure and go for providing me with this excellent plan and thank you to the great representatives in the call center that helped me out! I will be purchasing again through you guys!

April 29, 2016
Unprompted review
Rated 5 out of 5 stars

Sasha

Sasha was great to work with. Informative, allowed time for questions. Made sure I understood what was being sold. Knew the policy she was selling.

April 29, 2016
Unprompted review
Rated 5 out of 5 stars

Best customer service, even though I was unable to decide which plan best suited my needs.

Best customer service ,even though I was unable to decide which plan best suited my needs. Representing staff was very patient, helpful, and guided and cleared all of my doubts,
I am glad I choose this site it was of course my first but definitely it is not going to be the last, cause I am retired and will be traveling , will highly recommend this to everyone I know , by the way the price & policy is very reasonable also.
I am glad I found a very reliable site to buy my future travel protection.WHAT A
PEACE OF MIND.

April 28, 2016
Unprompted review
Rated 2 out of 5 stars

contract needs more clarity!

I broke a tooth on a river cruise and went to an emergency dentist who did what he could for me, but said I would have to go to the dentist when I got home. He charged a small amount of money to grind my tooth down to keep from biting my tongue every time I spoke, but I needed a crown would have to come back to France to have it finished. I went to the dentist at home, got the crown, and submitted tons of paperwork to InsureandGo. They paid $30.00 for the dentist in France and nothing for the dentist here. It cost me $24.00 to copy all the pages of information and send them the whole report via certified mail. I was told by their rep, when I was in France that it would be completely covered, but when I returned home, they denied it. They were also supposed to get me an appointment with a dentist in France, but the ship wound up doing it because they never called back.

April 26, 2016
Unprompted review
InsureandGo USA logo

Reply from InsureandGo USA

Thank you for your review. We are sorry to hear about your dissatisfaction. We have looked into your claim and are glad to see that it was paid in full while on your covered trip. As per the policy, you are covered while on your trip overseas only. We take pride in delivering a great customer experience and we regret that we were not able to meet your expectations in this case.”

Rated 5 out of 5 stars

Easy

Excellent site, easy to read, use and navigate....corrections, when needed, appeared right away.
Earlier phone conversation detailing particulars was very helpful.
Good value for seniors.

April 24, 2016
Unprompted review
Rated 5 out of 5 stars

Easy website

Just secured my 5th leisure trip insurance. Had to make a claim once and had NO issues. Will always use insureandgo. Competitive prices too.

April 24, 2016
Unprompted review
Rated 5 out of 5 stars

Everything I Needed

Had all of the things that I wanted for my travel insurance. No unnecessary add-ons. Good price. Easy to purchase. Real proof will be if I need to use it.

April 23, 2016
Unprompted review
Rated 4 out of 5 stars

The coverage are good.

I had bought travel insurance every time I travel for many many yes.Some Insurance either high on the premium or low on the coverage or both. I found Insureandgo this time & notice the coverage are good with affordable premium. Fortunately I had never need to file a claim, I hope the company will have as fair & prompt service for the insurer when they need to file a claim.

April 22, 2016
Unprompted review
Rated 5 out of 5 stars

Offers coverage that I need

Just bought this policy through insuremytrip.com. Offers primary medical coverage so that I'm not dealing with my personal policy and this policy to try to navigate who would pay what. That's important to me.

April 18, 2016
Unprompted review
Rated 5 out of 5 stars

Great experience

From the first moment the doctors told us we had to end our vacation to the receiving of the reimbursement everything went smoothly. We left the ship in Vietnam on Chinese New Years eve. We had the insurance company's help every step of the process. The medical evacuation/medical team was arranged. We were led everywhere during this confusing time. Hospital, hotel, and transportation were all arranged for us. We just had to worry about getting better. After 12 days in Bangkok Hospital arrangement were made for our return home. We were taken right to our front door.
Our vacation of a life time was stopped after only 2 days. We had paid and arranged for so much. After the heath issues had improved my next thoughts were about all that we had missed. I gathered all the receipts and in less than a month received a check.
I would recommend this insurance company to everyone who travels.

April 14, 2016
Unprompted review
Rated 1 out of 5 stars

Still have yet to receive $1000s of dollars for refund!!!!

I have not received any of my refund money because of there was a cancellation of one of my flights on the way to Infoa. Then, I had to get another flight to Kathmandu and when I was in Nepal, the earthquake hit. I had to emergency evacuate which I spent a few thousands of dollars. No one replies to my numerous emails or calls!! I would NEVER spend any money on them again!!!
Never buy!!!!!!!

April 14, 2016
Unprompted review
InsureandGo USA logo

Reply from InsureandGo USA

Thank you for your review. We apologize for the delay in processing your claim. We are happy to hear that the claims examiner finally received the requested documentation substantiating your claim and will be processing your payment shortly. We take pride in delivering a great customer experience and we regret that we were not able to meet your expectations in this case.

Rated 5 out of 5 stars

Good Customer Service

Buying this policy was easy. I purchased from then since they provide primary medical coverage and had sold reviews. I had to call customer service once to make a change on the coverage. The customer service agent was very professional and helpful.

I did not have to file a claim so I cannot comment on that aspect. I plan on using InsureandGo again in the future.

April 11, 2016
Unprompted review

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