Brown & Brown formerly InsureTAXI  Reviews 257

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the entire process smooth and stress-free. Many people highlight the exceptional customer service, noting that agents go above and beyond to assist them, patiently answer all questions, and provide clear explanations of policies and options. Reviewers also frequently mention finding competitive pricing and excellent value, with many stating the company managed to beat renewal quotes and offer affordable options. The ease of the subscription and renewal process is also a recurring positive point. However, some customers also noted dissatisfaction with the company's practices, citing concerns about high charges for short periods of cover and certain business practices. A few other people felt that the company did not value long-term customers and that the staff were unhelpful in resolving issues, giving the impression they wanted to end the conversation rather than assist.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, frequently highlighting the professionalism and efficiency of... See more

Customer service

Customers consistently report positive experiences with customer service. Many reviewers praise agents like... See more

Price

People report positive experiences with price, often finding competitive quotes and good deals. Many... See more

Subscription

Consumers find subscription to be a positive experience. Many customers appreciate being contacted prior to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word. Jamie Hind. Ok that’s 2 but what a service. First time insurance on a taxi I was skeptics but I couldn’t ask for more, helpful knowledgeable, an absolute credit to the business. I tried rive... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with Ian Brooks. He was very professional, friendly, and extremely helpful throughout the whole process. Ian explained everything clearly, answered all my questions w... See more

Company replied

Rated 5 out of 5 stars

Ryan has been very helpful and informative and they've managed to beat my renewal quote on both my car and minibus taxi policy's. He made me aware of other extras I may want and their prices but... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I’ve received from insuretaxi. Every time I’ve needed assistance Zak velasco gone above and beyond to help me out. He explained my policy clearly and make sur... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

As a taxi insurance broker, we will work hard on your behalf to get you the taxi insurance policy to meet your needs. It is very important to get the right balance of a competitive premium and the correct level of cover. As taxi driving is either your livelihood or even your business, being off the road can hurt financially. Our cover will make sure that, in the unfortunate event of a non-fault accident, that you are back on the road as quickly as possible in a like-for-like replacement vehicle.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

257 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Speaking to Lauren Burrell

Speaking to Lauren Burrell, she was very helpful and nice and managed to get me a good deal, and also being a long time customer. Thank you

April 23, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thankyou for renewing with us again and for taking time to leave a review, we do appreciate it 😊

Rated 5 out of 5 stars

Lucy Hughes Jones thank you.

Lucy Hughes Jones thank you.
Lovely experience dealing with you excellent as ever. Insure taxis team 5 stars.
Private hire driver.

April 20, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks so much for renewing your policy with us again and for the kind feedback. I will pass your comments onto the team 😊

Rated 5 out of 5 stars

Been using this company for many years…

Been using this company for many years as a ph driver.
Never had any issues/ problems..today was no exception..saved me a lot of money in the end.

April 1, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Really nice to see you are happy with the service & price for your policy. Thanks so much for renewing with us again and your feedback, we do appreciate it 😊

Rated 5 out of 5 stars

Hi this is a second time I got…

Hi this is a second time I got insurance from brown &brown and Lucy Hughes served me very polite and explained me professionally everything

March 27, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for renewing your policy with us again and for the kind feedback 😊

Rated 5 out of 5 stars

My review

Hello, I have renewed for the second time really good customer service and a reasonable price, I recommend to everyone.

March 10, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Glad to see you are happy with the service received from the team here. Thanks so much for renewing with us again we do appreciate it 😊

Rated 5 out of 5 stars

Excellent 5 star service

It’s only my 2nd year with Insure Taxi but I am really glad I found them. Lauren was extremely helpful with my renewal and it’s a nice change to have such a cheerful person to deal with. Everything came through just as she said and I’m more than happy with the service I received

March 18, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Glad to see Lauren was able to help you with your insurance. Thanks for renewing with again and for the great review we do appreciate it 😊

Rated 5 out of 5 stars

I had a great experience getting my…

I had a great experience getting my taxi insurance sorted with Liam Horan at insureTAXI.

He was really helpful from start to finish, explained everything clearly, and made the whole process quick and stress-free. He took the time to find me a good deal and made sure I understood all my options instead of just rushing me into a policy.

What stood out most was how easy he made everything — no pressure, just honest advice and solid support. It’s not always easy finding someone reliable in this industry, but Liam definitely delivered.

Highly recommend if you’re looking for taxi insurance and want someone who actually helps rather than just sells.

March 19, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Really nice to see you are impressed the service Liam provided. Thanks for choosing us for your Taxi policy and also for the great feedback I will pass your comments onto the team😊

Rated 5 out of 5 stars

Yet again another fantastic experience…

Yet again another fantastic experience with insure taxi , have used them for 10 years now and no matter who you deal with the service is superb . Won’t go anywhere else

March 17, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Really nice to read your kind comments. Thanks so much for being a loyal customer we really do appreciate it 😊

Rated 4 out of 5 stars

I’m really greatful to have found such…

I’m really greatful to have found such a good insurance company it’s very trustworthy and it has a good quality

November 13, 2025
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy with the service - thanks for the feedback 😊

Rated 5 out of 5 stars

A 3rd year spent with INSURETAXI and a…

A 3rd year spent with INSURETAXI and a further positive experience. I am always contacted 2 weeks prior to renewal with a quote ready. The process of renewing is made easy for the customer if happy with the price. Customer service is always excellent - friendly and super efficient. Sales executive Lauren found me an affordable quote and made the process of renewing a pleasant experience, in a very short time I had my new certificate by email. Couldn't ask for more. Thank you

March 12, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks so much for your renewing with us again for another year and for the great feedback, we really do appreciate it. I will pass your comments onto the team 😊

Rated 5 out of 5 stars

Very Friendly Service

My situation was stressful but as Ella Halton dealt with it and explained me everything really happy with service I received and recommended as 5⭐️rating.

March 10, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks so much for the kind review. Glad Ella in our customer service team was able to assist you. 😊

Rated 5 out of 5 stars

Great customer service

Great customer service. Mr Paul Poland was really helpful in helping us get the best rate and was really patient and helpful in providing us the best service over two days.

March 4, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks for choosing Insure-TAXI for your insurance policy. I will pass your comments onto the team 😊

Rated 5 out of 5 stars

Best service and price from Lauren…

Best service and price from Lauren Bur-ell happy I renewed my insurance again

February 24, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy with our service and price, Thanks for renewing with us again 😊

Rated 5 out of 5 stars

Louis went above and beyond to resolve…

Louis went above and beyond to resolve my issues he persevered and got to the bottom of my issues. Renewed my policy because of the effort of this young man.

February 23, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Thanks so much for renewing your Taxi policy with us again. Glad Louis was able to resolve your issues 😊

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