Brown & Brown formerly InsureTAXI  Reviews 

294
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, polite, and professional staff who make the annual insurance renewal process smooth, transparent, and completely stress-free. Consumers also genuinely appreciate finding great prices and excellent value for money, noting that dedicated agents consistently go above and beyond to secure highly affordable quotes. Some people were dissatisfied with unexpected short-term costs and experienced significant difficulties regarding claim handling when major problems arose with their vehicles. A few reviewers felt that certain policies were rather expensive and expressed deep frustration when trying to resolve lengthy repair delays.

What people talk about most

Staff

Customers had great satisfaction with the staff, frequently praising their professionalism, helpfulness, and... See more

Service

Clients share satisfaction on service, frequently highlighting polite, professional staff who make policy... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff members who are... See more

Price

People report positive experiences with price, frequently highlighting great deals, competitive rates, and... See more

Value for money

Users describe positive interactions with value for money, highlighting great prices, cheap insurance rates,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

One word. Jamie Hind. Ok that’s 2 but what a service. First time insurance on a taxi I was skeptics but I couldn’t ask for more, helpful knowledgeable, an absolute credit to the business. I tried rive... See more

Company replied

Rated 5 out of 5 stars

I couldn’t be happier with the service I’ve received from insuretaxi. Every time I’ve needed assistance Zak velasco gone above and beyond to help me out. He explained my policy clearly and make sur... See more

Company replied

Rated 5 out of 5 stars

I usually speak to Caroline Jones (renewals Team Leader) each year she works so hard to keep my premium down and always has advice for every query I have. The one time in 6 years I have had to make a... See more

Company replied

Rated 5 out of 5 stars

Jonathan Bryan was exceptional, nothing was too much. He was very helpful and understanding and made the whole process less stressful. He is a credit to his employers. We first spoke to Jonathan in 20... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

As a taxi insurance broker, we will work hard on your behalf to get you the taxi insurance policy to meet your needs. It is very important to get the right balance of a competitive premium and the correct level of cover. As taxi driving is either your livelihood or even your business, being off the road can hurt financially. Our cover will make sure that, in the unfortunate event of a non-fault accident, that you are back on the road as quickly as possible in a like-for-like replacement vehicle.


Contact info

4.8

Excellent

TrustScore 5 out of 5

294 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(294)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Service 100%

Service 100%, price 100%.
Customer service 100%, thanks for the help and advice. Patrick.

June 19, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Thanks so much for sharing your feedback & for choosing us for your insurance policy 😊

Rated 5 out of 5 stars

Excellent service

Today I spoke to a lady called Charlotte with my query and requested further contact with my legal advice. The lady was very polite and professional, my query was resolved immediately and now with her help I managed to speak to legal advice who are now dealing with this. I would like to say, Thank you to Charlotte in providing a great service and sending me information through email. All the best.

June 18, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Really glad we were able to resolve your issue quickly. Thanks for leaving your feedback 😊

Rated 5 out of 5 stars

I renewed my policy Lucy and Lauren so…

I renewed my policy Lucy and Lauren so helpful and give me good price

June 4, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Nice to see you found team to be helpful. Thanks for leaving a review 😊

Rated 5 out of 5 stars

Very good and very fast work thank you…

Very good and very fast work thank you for your service and support

June 2, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Great to see you are happy with the service from the team here at Brown & Brown. Thanks for sharing your feedback 😊

Rated 5 out of 5 stars

Toni McGarvey - 5 Star

Firstly Toni McGarvey was very friendly. She was excellent @ explaining all the points & putting things across. You could feel the confidence in her voice. Thank you very much Toni for your help with renewing my Insurance.
Lee Drinkwater

June 1, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Good to see Toni was able to explain everything to you and help with renewing your policy. Thanks for sharing your review and renewing with us again for another year 😊

Rated 5 out of 5 stars

I had a very positive experience…

I had a very positive experience speaking with Jonathan Bryan about my taxi insurance. He was friendly, polite and very helpful throughout the call. He explained everything clearly and made the process much easier for me. I really appreciated his professional and patient approach. Highly recommended.

May 29, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Glad you are happy with the service received from Jonathan and he was able to make the process easier. Thanks for choosing us for your Taxi policy and for sharing your review. I will pass your comments on to the team 😊

Rated 5 out of 5 stars

Lauren Burdell was amazing!

I cannot recommend the Brown & Brown insurance highly enough. From start to finish, the service was absolutely outstanding. Lauren Burdell was professional, knowledgeable, patient, and genuinely took the time to understand exactly what I needed.
What really stood out was how easy she made the whole process. She explained everything clearly, found me an excellent policy at a very competitive price, and was always quick to respond to any questions I had. It’s rare to find someone who combines expertise with such a personal and friendly approach.
I felt completely supported and confident throughout, knowing she had my best interests at heart. Her attention to detail and commitment to customer satisfaction truly went above and beyond.
If you’re looking for an insurance you can trust, who delivers exceptional service and real peace of mind, I would not hesitate to recommend them to anyone. Absolutely first-class experience. Thank You!

May 28, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Really good to see you were impressed with the service received from Lauren in our renewals team. Thanks so much for renewing your policy with us again and for the great feedback, we do appreciate it. I will pass your kind comments onto Lauren and the team 😊😊

Rated 4 out of 5 stars

I am with this company for 12 years

I am with this company for 12 years, girls on the phone are excellent they will bent over backwards to accommodate you and try to get you the insurance premium low as possible But you have to ask for it. They are always very polite and welcoming. Thank you insure Taxi now Brown & Brown

May 26, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Glad to see you are happy with the service from the team here. Thanks for leaving a review and renewing with us again we do appreciate it 😊

Rated 5 out of 5 stars

I have been a customer for 25 years and…

I have been a customer for 25 years and have no issues whatsoever with insure taxi/brown and brown,dealing with Toni mc Grath for most of this time,reasonably well priced insurance

May 22, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to see you are happy with the service from the team here. Thanks so much for renewing with us again we do appreciate it 😊

Rated 5 out of 5 stars

Excellent service from my car insurance…

Excellent service from my car insurance company from start to finish. The process was clear, professional, and easy to understand. The staff were very helpful, polite, and quick to respond to my questions. I really appreciated the support and communication throughout. Their customer service made everything much less stressful, and I felt valued as a customer. I would happily recommend them to anyone looking for reliable and trustworthy car insurance.

May 15, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Really nice to see you are happy with the service from the team here. Thanks for the recommendation & feedback 😊

Rated 5 out of 5 stars

Excellent service while setting up my…

Mr Jonathan Excellent service while setting up my new insurance policy. He was polite, patient, and took the time to explain everything in a clear and understandable way. A very positive experience.

May 14, 2026
Unprompted review
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Reply from Brown & Brown formerly InsureTAXI

Really nice to see you are happy with the service received. Thanks for leaving a review & insuring with us i will pass your comments onto the team😊

Rated 5 out of 5 stars

Jonathan Bryan was exceptional

Jonathan Bryan was exceptional, nothing was too much. He was very helpful and understanding and made the whole process less stressful. He is a credit to his employers. We first spoke to Jonathan in 2023 and even now he has the same commitment to his job and does his best to get you a great price. He explained everything clearly and was very patient and helpful with my many questions. I would recommend him 100%

May 14, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Lovely to see your kind comments. Really glad Jonathan was able to make the process as easy as possible. Thanks for insuring with us again we do appreciate it 😊

Rated 5 out of 5 stars

Bani vip service

Bani vip service
Hello Louis Burke, it’s a pleasure. Thank you for the excellent service you have given me. This is my second year with this taxi insurance company, and I am very satisfied. A big thank you to you and all the staff who work so hard without getting tired. Greetings, and I wish you a wonderful summer.🙏

May 11, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Really good to see you are impressed with the service from the team here. Thanks for leaving a review & renewing your policy with us again for another year 😊

Rated 5 out of 5 stars

Amazing Toni

I was due to renew my policy and called in. I spoke to a lovely lady (Toni McGarvey) that talked me through the renewal process, explained all costs and was very friendly & polite. I have only recently switched to this agency after meeting them in MK at an exhibition and will definitely promote to all my friends and colleagues. Toni was a lovely voice to be talking to and she could answer all my questions of understanding

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant Service highly fruendly guy…

Brilliant Service highly fruendly guy and changed my vehicle without any cahrge . I really aporeciate and recommend Brown and Brown all the Cab Drivers. These Guys are really helpful and kind. Appreciate your services and hats off to you lot .Brillant would be an understatement.

May 1, 2026
Unprompted review
Brown & Brown formerly InsureTAXI  logo

Reply from Brown & Brown formerly InsureTAXI

Nice to see you are impressed with the service received from the team here at Brown & Brown. Thanks for recommending us & for sharing your feedback 😊

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