International Compliance Association  Reviews 440

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the customer service for being understanding, professional, and helpful, often highlighting specific individuals for their exceptional support. Many people appreciate the quick response times and the efficiency with which their issues are resolved, making their overall experience smooth and stress-free. The staff is frequently described as friendly, patient, and knowledgeable, contributing to a positive customer experience. However, some customers have expressed dissatisfaction with the service, noting issues with unresponsive customer service and generic, illogical, or incorrect information. A few other people also felt that email support was non-existent and that some staff members provided irrelevant answers, leading to concerns about the quality of the training and the professionalism of the company.

What people talk about most

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness and professionalism. Many... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the prompt and... See more

Service

Reviewers highlight ambiguous aspects of service. Some customers reported an awful quality of work from the... See more

Based on these reviews

Rated 4 out of 5 stars

It was difficult to complete the course in the timeframe given, with work and personal commitments. However, the customer service team were very understanding and gave me an extension. Overall, be... See more

Company replied

Rated 4 out of 5 stars

I’ve tried to pay for the Introduction to KYC/CDD Certification with ICA/Wilmington shared services LTD three times — 15/06/2025, 21/07/2025, and 11/08/2025. Each time, £1,098.00 has been... See more

Company replied

Rated 5 out of 5 stars

Today, while submitting my second certification exam, I encountered a problem with uploading my response document. Please note that it was a Monday and I was already at work, feeling extre... See more

Company replied

Rated 5 out of 5 stars

I have contacted to be answered my some question for course so I join live chat. Wherein, I felt very good as service was very noble and humble. Person Sarina has good manners so your organization... See more

Company replied


Company details

  1. Educational Institution
  2. Career and Education Provider

Written by the company

The International Compliance Association (ICA) is the leading professional body for the global regulatory and financial crime compliance community, offering courses and qualifications in anti money laundering, financial crime prevention, KYC/CDD, managing sanctions risk and governance, risk and compliance.


Contact info

4.2

Great

TrustScore 4 out of 5

440 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Excellent online platform for new learning...

I just completed my ICA Specialist Certificate in Financial Crime Risk in GBM. This is my first training course with ICA and also a first for me where the training, in addition with the assessment, is fully done online during this unique covid-19 period. Was a very good experience as the online contents are wide-ranging; the recorded webinars and pre-assessment test is target-focused and really helped me in tackling the actual assessment.
The only not so positive side is that the correct answers are not shared in the actual assessment, which I'm still pending the relevant team to revert to my email query. I believe sharing the correct answers at the end of the assessment will definitely helps the students in clearing up any uncertainties / doubts on the specific areas for future on-the-job application.
Other than this, the overall new learning experience had been really enlightening and I thank ICA and the program managers for this positive experience!

November 9, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback Sandy- we are glad to hear that you have had a overall good experience with ICA.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

Professional study experience on ML risk in Correspondent Banking

The manual of contents was written in very concise and comprehensive way so it was easy to track and catch up main points of every unit. I love the fact I could learn about Money Laundering Risk in Correspondent Banking in different formats such as online manual, webinars, further reading list source. The Self-assessment questions, tasks and Q&A forum helped me prepared robustly about the main exam.
As a suggestion to ICA training department, I can give my proposal for adding more than one type of self-assessment test to the course.

November 6, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback Nadya- we are glad to hear that you have had a great experience with ICA.

Kind regards,
Anisha - International Compliance Association

Rated 4 out of 5 stars

It was indeed a great experience...

It was indeed a great experience and it opened such insights about KYC and CDD. It would be great to have an online training instead as the 3 hours workshop is not enough.

November 5, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your review!

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

I really enjoyed the course content and…

I really enjoyed the course content and workshops. The material is presented in a way that you can pick up when you have time and fit it around your work. The workshops were well run, both fleshing out the material and giving insight and examples from the instructor and other students experience.

I found the feedback from assignments to be detailed and helpful. Overall I have found the course useful for my development and career in compliance.

November 5, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your 5-star review Dean - we are glad to hear that you enjoyed your flexible learning experience.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

Great Courses to go for!

Coming from somewhere without a risk/compliance background. The course despite being challenging, allows me to take away a whole lot of knowledge that will be invaluable, which is great especially since I'm about to enter a relevant role that requires such knowledge soon!

November 5, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your 5-star review - we are glad to hear that you found the course valuable.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

great experience

It was a great experience, sufficient information about compliance but abit hard for me especially that it was the first time.
there were few face to face sessions which should be added value to students undertaking the course.

November 5, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your 5-star review!

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

Excellent manual

Excellent manual, multiple resources, clearly stated content that can easily be used as future reference whenever needed.

November 5, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad to hear that you have found the course materials valuable!

Kind regards,
Anisha - International Compliance Association

Rated 1 out of 5 stars

I completed my ICA international…

I completed my ICA international diploma in AML in January, where I have been waiting to receive my qualification since.
I have contacted the organisation numerous times asking when I will receive my qualification, where the response that I receive is that the certificate needs to be printed.
I am starting to feel that this is a scam and that that there are no official qualifications that will be sent.

September 22, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

We are incredibly sorry for the delay in providing your certificate. The restrictions on access to the workplace in the UK due to the COVID-19 virus resulted in major delays with the production and despatch of certificates. I can see that your certificate was despatched to you on 10 September – if you have not received this yet please contact us on assessment@int-comp.org so that we can follow this up for you.

Kind regards,
ICA Assessment Team

Rated 4 out of 5 stars

The content of the Manual was very well…

The content of the Manual was very well structured and I like many real life examples included into it. It helped me to summarize already gained knowledge and expand my knowledge on some specific topics.

It would be more efficient to have more face to face sessions as I personally valued them the most. I also think that the Assignment questions could be prepared in a more precise way, as sometimes I was not sure what is expected from me.
Maybe you should also consider adding a part of the course which will show the trainees how to write compliance related reports as some of them may have no previous experience in this area.

September 20, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your review Natalia, your comments will be passed on to the correct team.

Kind regards,
Anisha- International Compliance Association

Rated 5 out of 5 stars

Great experience!

Fantastic experience studying with ICA. A course with them is well worth it.

September 4, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback Mustafa- we are glad to hear that you have had a great experience with ICA.
Kind regards,
Anisha - International Compliance Association

Rated 4 out of 5 stars

The course and the material which were…

The course and the material which were provided were great, as this gave me good understanding of CDD.
It would have been even more helpful if we were able to go through an open book exam paper which were marked. The feedback from that would have helped me to understand how they wanted questions answering on the exam paper.

September 2, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback- we are glad to hear that you have benefitted from your CDD course and materials. Your comments will be passed on to the relevant team.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

Studying with ICA

The course contained everything I needed to become knowledgeable and I thought the support given was good.

September 1, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback Tammy - we are glad to hear that you have benefitted from undertaking an ICA qualification.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

Ica grc

The course wqs very useful

September 1, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had a positive experience.

Kind regards,
Anisha - International Compliance Association

Rated 4 out of 5 stars

It was a great learning experience

It was a great learning experience. I do believe there could be more interaction with exam/assignment assessors who can steer students in the direction/format they would like questions answered.

August 31, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

Great experience and I think the…

Great experience and I think the virtual classroom was very helpful

August 31, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you enjoyed the virtual classrooms!

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

It was very good experience for me to…

It was very good experience for me to learn both cources of International Compliance Association (KYC and CDD and Trade Based Money Laundering). I learned a lot of new and useful materials according to this theme. I want to thank the specialists of International Compliance Association for preparing such excellent cources.

August 31, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad you had a positive experience.

Kind regards,
Anisha - International Compliance Association

Rated 4 out of 5 stars

A good experience - ICA Studies in Fraud Management

I studied again after a long time away and found the ICA a really straightforward return. The key information was available and signposted but a checklist might have helped to ensure I completed everything to get studying in the right order. All interaction with ICA was positive and helpful. Course material was clear and concise. I would have appreciated more examples of expected quality of assignments or examples of responses to questions within each assignment particularly where they were allocated a significant amount of marks. The workshops were helpful and provided great further insight to the subjects being studied. Assignment results were on time and helpful feedback supplied. A good experience all round!

August 30, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - we are glad to hear that you have had a overall good experience with ICA.

Kind regards,
Anisha - International Compliance Association

Rated 5 out of 5 stars

Fantastic Compliance courses for all levels

Having previously studied a qualification with the ICA I decided to embark on another one in my chosen field. The course was purely based on the materials provided by the ICA and covered the subject in good detail and I gained a wealth of knowledge that will help in my career. Having studied for a certificate I ended up passing with Distinction. Thank you, ICA!

August 29, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback Ahmed and many congratulations on your achievements!

Kind regards,
Anisha - International Compliance Association

Rated 4 out of 5 stars

Review

As a first time student I found the material to be very comprehensive and I enjoyed the experience.
With regards to the final assessment I would have appreciated feedback regarding the questions that were answered incorrectly.
Upon pursuit and completion of other courses additional feedback would be provided.

August 29, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback.

Kind regards,
Anisha - International Compliance Association

Rated 4 out of 5 stars

Great experience with ICA

Overall great experience with my specialist certificate. Easy processing and mainly relevant content. 5th Money Laundering Directive should be more in focus as the currently provided material still focuses on the 4th MLD.

August 28, 2020
Unprompted review
International Compliance Association  logo

Reply from International Compliance Association

Thank you for your feedback - your comments will be passed onto the relevant team.

Kind regards,
Anisha - International Compliance Association

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