I absolutely love warmies and have about 9 of them now! I just bought my mother the warmies slippers in which she did not like but I will say… when I contacted them they where super nice and gave me a... See more
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Extremely disappointing. I used to have a Warmies plush toy for more than 10 years. I loved it. However, the microwave plush toys nowadays are lavender scented, which is supposed to be a pleasant... See more
I’ve ordered from Warmies on three occasions now. I’ve never had any issues and delivery has always been very quick. Each family member has loved their Warmies animal and the first one purchased 18... See more
Horrendous customer service. Order a couple of products for Christmas presents for my children. One of the items was faulty and insides started spilling out in less than1 week. Contacted warmies multi... See more
Company details
Written by the company
Intelex Group was founded in London in 1995 to commercialise a new and innovative way to relieve everyday aches and pains. Their revolutionary new Hot-Pak™ design was the first ever fully microwavable herbal heat pack to be sold in Europe and it was an instant success with consumers and retailers alike. This inexpensive and easy-to-use heat pack has since won several prestigious awards for innovation and has set the industry standard for quality and safety. Hot-Pak™ is still the best selling herbal heat pack on the market today, with millions of satisfied users worldwide. Following the incredible success of Hot-Pak™, in 1997 Intelex Group invented Beddy-Bear® - the world's first ever fully-microwavable soft toy! Their experienced design team continues to launch fresh and innovative new Warmies® each year into an ever expanding market, including Cozy Plush,Hooty, Socky Dolls and licensed ranges including heatable Bagpuss, Gromit, Boofle and YooHoo and many more exciting plush toys, all fully heatable in the microwave, making brilliant bed warming companions and great gifts for children of all ages and adult alike.
Contact info
Units 17-18 Regent Park, Booth Drive, Park Farm Industrial Estate, NN8 6GR, Wellingborough, United Kingdom
- 01933 679 777
- social@warmies.co.uk
- www.intelex.co.uk
2.5
Poor
325 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I love my warmie!
Easy to use website, great price and arrived really quickly with free delivery. The product is perfect and is brilliant for soothing my endometriosis pain. And my partner now plans to get one of his own because he loves it as well!
October 30, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Thank you for leaving such a lovely review Kitty.
We are starting to get a large amount of feedback of how our products help to sooth the effects of Endometriosis.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Just bought my 6th warmie!
Just bought my 6th warmie! All for Christmas presents, they’re adorable, cuddly presents which will keep your child warm at night with the lovely smell of lavender. I personally think they’re the perfect Christmas gift, especially when it’s cold outside! May end up buying myself one yet!
October 30, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Thank you for leaving such a lovely review.
Check out our range of wellness products for those extra special gifts.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Great!
Delivery was quick. Haven't tried it yet as it is a present for my niece but looks just as described and smells lovely!
October 30, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Thank you for taking the time to leave a review Katy.
We are sure that you will not be disappointed...
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
First class transaction
First class transaction! Easy to order, very quick delivery and product was the quality I expected. Plus.....delivery was free.
October 25, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Thank you for leaving the this lovely review Dave, the team here will be thrilled with this feedback.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
I ordered a long hot water bottle on
I ordered a long hot water bottle on 9th October. It’s now 24th and after ringing and email I still have no item or have not reviewed a refund.
AWFUL SERVICE !
October 24, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Hello Nicola.
I am sorry to hear that you have not received your product and that the service you have received has not been good enough.
My e-mail address is - jon@warmies.co.uk
I am the Operations Director of Warmies UK and I promise to investigate and sort this issue for you.
Update (25th Oct) - I can see that the team have now provided a full refund.
Great
Warmies are the best . I must say I few warmies . I have two now . I must say they just to nice to go into the microwave
October 23, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Thank you Sarah.
We love our products as well. It is a pleasure to work with the Warmies team.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Presentation matters
I ordered a bottle through the post from you because I had bought one at The Mill, Dinas, Wales for a present and was truly impressed. I did not rate 5 stars simply because the one I bought at the Mill, Dinas, Wales, did not have a lovely white bobble around the neck of the bottle like as the one you sent me through the post. This makes the presentation so attractive. Hence, when I give a bottle to each of my two daughters, one will have a bobble and the other daughter will not. There should not be a difference in the presentation of your bottles, wherever they are bought.
October 23, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Hi Grace,
Thank you for leaving a review.
All of our bottles come with the 'pom-pom's' hence I am not sure what has happened with the retailer.
If you are happy, we will send you these in the post, complimentary?
Pls let me know.
Best,
Jon Clarke - Ops Director
jon@warmies.co.uk
I ordered two Warmies Unicorns and was…
I ordered two Warmies Unicorns and was pleased when a package arrived very quickly afterwards however I was very disappointed when upon opening the package I found that only item had been placed therein. I immediately contacted Warmies and they quickly dispatched another item. The quality of the item is very good and I am certain both my young grand daughters will be really well pleased when they open these along with all their other presents. I would certainly have no qualms about ordering further items.
October 23, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Thank you so much for the review Chris.
I will look into the issues with the quantity shortage in the box with a view to improving our processes and service for our customers. I am so pleased that we reacted quickly to remedy the situation.
Thank you,
Jon Clarke
Operations Director
I bought 3 of these as Christmas…
I bought 3 of these as Christmas presents. Ordered on Sunday, arrived on Tuesday. Can't say how they perform as they haven't been used yet but they look lovely, a good size and smell of lavender. I would recommend them.
October 23, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Thank you for taking the time to leave a review Cynthia.
Warmies are the only fully microwaveable product and as such hold their warmth much longer.
The lavender will last for many years.
Enjoy!
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Best Heat Pack!
I purchased a Hot Pak for my Dad who suffers from Arthritic pain. He is so pleased with the result that I had to write a review to say Thank you! This gorgeous product is so easy for him to just pop into the microwave and the heat lasts really well. The pack feels really luxurious and is perfect for his shoulder - it not only helped to soothe his pain but the lavender scent has helped him to sleep! THANK YOU Warmies :)
October 23, 2019
Unprompted review
very pleased
October 23, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Thank you Alan.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Reply from Warmies® Heatable Soft Toys and Gifts
Thanks for taking the time to leave a review Olivia.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Lilac Unicorn
What a beautiful lilac unicorn we purchased! It's very well made and smells good enough to eat once it's been warmed up. It made a wonderful gift and the recipient was absolutely delighted.
September 12, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Thank you so much for your lovely review...however I wouldn't advise that you eat the product.
Stick to 'Parma-Violets'
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
I had a Warmie given to me almost 10…
I had a Warmie given to me almost 10 years ago - i never thought i would be able to find another one or that he company was still going. From the label on my original Warmie i searched the website and there we have it, the company still going strong with great quality products hoping i have this one for another 10 years.
i would recommend this product to anyone!
September 11, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Its amazing to hear that your Warmie has lasted so long - we love hearing stories like this! Thank you so much for leaving such a lovely review.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Excellent service from Intelex and a…
Excellent service from Intelex and a great product. Customer service at Intelex was amazing thank you. Reliable and child safe products .
September 11, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
That is really good to hear. Thank you so much for leaving such a lovely review.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Reply from Warmies® Heatable Soft Toys and Gifts
That is lovely to hear Andrew.
Thank you for taking the time to write the review.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
I recently bought the elephant Warmie…
I recently bought the elephant Warmie teddy was very impressed and happy when I received the teddy very high quality and so glad I bought one! Best purchase I placed! Would highly recommend
Thank you
September 5, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Thank you so much for your lovely words Hannah.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Very useful product
Bought 2 neck warmers as my husband has bed neck-pain. They have been used a lot.
August 6, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Great to hear, we are glad you are enjoying your warming products!
Extremely attractive animal Warmies and…
Extremely attractive animal Warmies and so cosy also useful for aches and pains
July 31, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Thanks for your great words, always nice to hear our products are helping others.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
Stunning products
Stunning products, delivered safely and on time. We have quite a collection of Warmies now - I wish some of the older designs would be reissued.
July 30, 2019
Unprompted review
Reply from Warmies® Heatable Soft Toys and Gifts
Great to hear, we are glad you are enjoy your Warmies.
Keep an eye on our social media to see which products we are launching for 2020! Find us at @Warmies_UK
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