Intelligent Insurance Reviews 

Such a relief to deal with this company who helped me out of an insurance crisis. Very polite and helpful staff.

Prompt and efficient response to my insurance queries. Good to have a “human” chat and not a bot.

Having started my policy on line, Sam from Customer Services called me and helped me with the queries I had. He was really helpful and found me a good quote having had my old policy instantly cancelled by my previous insurers because I had not remembered to inform them about building work.

Very fast and efficient service. I had my new policy re-jigged to suit my current needs, all done with online chat with an actual, live, human member of staff. It was all sorted in 5 minutes.

Very pleased with my new cover - and the professional, prompt and excellent service

Excellent friendly service. Good value.

Well to my surprise 'Intelligent Insurance' didn't only match the quote they gave me last year for my house insurance, they actually beat it, so I definitely stayed with them - good for them.

If you want to speak to anyone on the phone, there’s no contact numbers. The online chat feature never seems to connect blaming cookie settings. Do yourself a favour and get your insurance elsewhere unless you want to spend an eternity working out how to contact this lot

Intelligent have been so easy to deal with. Email keeping me up to date with my renewal and the best bit hardly any increase. 1st time in many many years that I've not had to /wanted to do a comparison for my renewal. Completed and paid on line. Peace of mind & no hassle. Thank you

Simple, easy and efficient email information about insurance details made renewal effective, coupled with welcome decrease in premium rate.

⭐⭐⭐⭐⭐

I recently renewed my home insurance policy with Intelligent Insurance, and I would like to express my sincere appreciation for the excellent customer service I received throughout the renewal process.

I had a number of questions regarding my policy, including cover for lodgers, excesses, accidental damage, liability, and various policy conditions. Katie Peters was exceptionally patient, professional, and helpful in answering all of my enquiries. She took the time to provide detailed explanations and clarifications, enabling me to fully understand my cover and make an informed decision.

I greatly appreciated the clear communication, prompt responses, and the care taken to ensure that my circumstances were properly understood and recorded.

Thanks to Katie's assistance, I was able to renew my policy with confidence, knowing exactly what cover I had in place.

Thank you to Katie and the Intelligent Insurance Team for your excellent customer service. I would not hesitate to recommend Intelligent Insurance to others.

Mrs C Reuben

Filled in the online application but was unable to answer a couple of questions.
I was contacted by phone the next morning and immediately sorted out the problem. and at a very competitive price.
The ideal way to set up a “working from home” policy.

Expertise from Philip during several phone calls, reassurance for insuring my late father's unoccupied home, very good price compared to competitors.

It made a pleasant change to be able to speak to a human being instead of on line. Efficient and helpful thank you

It was a total pleasure to speak with someone who was so helpful, friendly and fun! Nothing was too much of a problem to sort out.

I found it difficult to access the log in

A follow up to my previous review.
Intelligent insurance charged a £50 ad-min fee, and refused to return my deposit when I use my 14-day cancellation, before my policy had started.
Research has found this...
"Banks, lenders, and brokers must clearly itemise and disclose all administrative and processing fees upfront to comply with clear-pricing regulations."
In other words, if a broker is charging admin fees, they should itemise the fees and not charge one specific amount. Regardless, this isn't what intelligent insurance is doing. My educated guess is that they are using the admin fee so called, to cover the fee that they've had to pay the comparison site they advertised on, in other words to cover their advertising cost. I guess there's nothing wrong with that if that's what they're doing as long as they're prepared to be upfront about it, but to hide it under the heading admin fee isn't a company I would want to deal with again.
My previous experience with intelligent insurance some years ago, I was with them for 2 or 3 years, I didn't have an issue. But then I didn't have the need to use my 14-day cancellation.

Having been told by a well known insurance company for the elderly that due to a policy change they are unable to renew my mum's house insurance, (for issues related to climate change), I found Intelligent Insurance on a comparison website.

Although the website asked a lot of difficult questions (the house was purchased over 50 years ago), I eventually telephoned the company for help with the full quote and spoke to Dawn, who was extremely friendly, helpful and very patient. Between us, we completed the quote, which is very satisfactory.

This review would have been 5 stars, but sadly I had to knock of a star for the difficult website. Dawn definitely deserves 5 stars.

Thank you.

The customer service i received was excellent,although I first aplied on line i always prefer speaking to customer services to make sure i have everything correct, happy with the price and everything went smoothly. Excellent service thankyou.

Quick and easy, terms and conditions, excesses and other important information easy to find and review. Thank you.