I was looking for buildings and contents insurance for a coach house. Jack was extremely helpful and patient. He was able to answer all my queries and I feel assured I have obtained the right insuranc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a new customer I was very impressed by the knowledge of the staff, the excellent customer service and the fact that there were no Bots or automated systems. I spoke with a real person after a very... See more
Company replied
It was great and reliable service. I found Jack and Katie both helpful and supportive. Jack, also explained the policy well. And the online service was quick and efficient. I've spoken to other h... See more
Company replied
First time dealing with this Insurance company as I needed specific insurance to cover building work. Quick, straight talking, and were contactable by phone immediately. Dealt with Emma Newman who,... See more
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Company details
About Intelligent Insurance
Written by the company
Intelligent Insurance is dedicated to finding home insurance for typically ‘hard to insure’ properties and circumstances. From unoccupied home insurance to insurance for listed buildings and holiday homes, we'll strive to arrange high-quality, competitively priced home insurance, whatever your property type, condition, usage or personal circumstances.
Contact info
4 Lakeside, Headlands Business Park, Salisbury Road, BH24 3PB, Ringwood, United Kingdom
- contactus@intelligentinsurance.co.uk
- www.intelligentinsurance.co.uk
4.5
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 48 hours
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All went well apart from a glitch with…
All went well apart from a glitch with their website, sorted after phone call otherwise would have been a five star review
June 19, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Peter,
Thank you for your feedback.
We’re sorry there was a glitch with the website, but we’re glad a quick phone call got everything sorted.
Thanks again for choosing Intelligent Insurance for your home insurance.
Reply from Intelligent Insurance
Hi Agnese,
Thank you for your review.
Kind, competent and helpful? That’s just how we roll at Intelligent Insurance!
Thanks again for choosing us for your home insurance.
First time experience with Intelligent Insurance
First time dealing with this Insurance company as I needed specific insurance to cover building work.
Quick, straight talking, and were contactable by phone immediately.
Dealt with Emma Newman who, in my opinion, sets the standard by which others in this industry need to be measured by. Very impressed.
June 18, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you Andrew, for such a brilliant review.
Home renovation insurance can be a little more specific, so we’re glad we could keep things quick, clear and straightforward.
Being contactable by phone is something we really value, and it’s fantastic to hear Emma made such a strong impression. “Sets the standard” is high praise, and we’ll make sure your kind words are passed on to her.
Thanks again for choosing Intelligent Insurance.
Jack was very helpful in setting up the…
Jack was very helpful in setting up the policy, I hope they are as helpful if I need to make a claim
June 16, 2026
Unprompted review
Customer service great from Jack.
Great service from Jack who found the right insurance for my needs. He left a message asking if I needed any help to give him a call and when I did returb the call was put threw to speak with him, no having to explain who I was etc with someone else. Great service. Thank you.
June 15, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your kind review, Kel.
It’s great to hear Jack helped find the right home insurance for your needs, and that when you called back, you were put straight through to him without having to explain everything again.
That personal continuity makes a real difference, and we’re pleased Jack made the process so straightforward.
Thanks again for choosing Intelligent Insurance.
Jack who collated my insurance policy…
Jack who collated my insurance policy was polite, had a good listening ear, understood my needs and was extremely helpful. A five star service
June 15, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you Clare for such a great review.
Polite, helpful, a good listener and someone who really understood what you needed? That's definitely Jack...
We’re delighted he was able to arrange your home insurance policy and provide five-star service.
Thanks again for choosing Intelligent Insurance.
Very efficient very happy with the…
Very efficient very happy with the service I recieived
June 15, 2026
Unprompted review
Reply from Intelligent Insurance
Thanks for the positive review.
Fast service and happy customers? That's what we strive for.
Thank you for choosing Intelligent Insurance for your home insurance.
Good people to deal with
Very competitive price - helpful and friendly assistance. Prompt and efficient all round.
June 10, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Wendy,
Thanks you the great review.
Helpful, friendly, prompt and efficient is exactly what we like to hear! We’re also pleased we could offer a very competitive price for your home insurance.
Thanks again for choosing Intelligent Insurance.
Easy to understand and good price for…
Easy to understand and good price for my needs for the property I am insuring.
However please stop sending reminders to state I need to renew…I had two after I paid!
June 14, 2026
Unprompted review
Easy to take out a policy and good price
June 9, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Jayne,
Thank you for your kind review.
We’re pleased taking out your home insurance policy was easy, and that we could offer a good price too.
Thanks again for choosing Intelligent Insurance.
P bradford/52 Tuxford Rd.
Just clear and easily understood to follow . Legal option discussed
June 8, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Paul,
Thanks for your review, and for choosing Intelligent Insurance for your home insurance!
We’re pleased everything was clear and easy for you to understand - we do try our hardest.
If you need any further help, please do get in touch.
Kind regards,
Intelligent Insurance Team
Great service
Jack was most helpful and answered all my questions. Great price too.
June 8, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Ian,
Thank you for your kind review.
We’re really pleased Jack was able to help and answer all your questions clearly. Great to know also our price was competitive!
Thanks again for choosing Intelligent Insurance.
Great customer service
Great customer service. All the contact I have had so far has been extremely helpful. The quote itself has been very reasonable. I will definitely be recommending intelligent insurance.
June 5, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Lisa,
We’re delighted to hear about your positive experience with Intelligent Insurance.
It’s great to know that every interaction with our team has been helpful and that we were able to provide a competitive quote for your home insurance.
Recommendations mean a lot to us, so we really appreciate you choosing Intelligent Insurance and taking the time to recommend us to others.
Kind Regards,
Intelligent Insurance team
Home insurance from a company that applies common sense
We live in a SEPA flood area although the house is 40 feet above the river. We have lived here for 37 years and there is no danger of the house being flooded. Intelligent insurance excluded flood risk from the policy thereby enabling them to quote competitively whereas many other insurers simply refused to quote. They therefore got the business
June 3, 2026
Unprompted review
Reply from Intelligent Insurance
Thanks for the review, John.
We’re really pleased we were able to take a common-sense view of your situation and find a practical way to offer a competitive quote.
Some properties need a little more understanding than a standard tick-box approach allows, so it’s great to know we lived up to our name by helping where others could not.
Thank you again for choosing Intelligent Insurance.
Great customer service from Sam - when other insurance brokers were not very good
We recently purchased insurance through II for the first time, so I am leaving my review as a customer who hasn't had to claim, and hopefully won't.
I will start out by saying that I was incredibly impressed with Sam, who rang us in the middle of filling out our forms online and kindly then took over. Sam was helpful, spoke with emotional intelligence and was also keen to ensure we had a further quote from another insurance company, to see if he could get the price down, which he did.
Our home is a complicated one due to being very old and other insurance agencies/brokers either said no straight off the bat, wanted to charge obscene amounts or provided a poor service. I was actually shocked at the state of the insurance industry and the people working in it, who seem to lack basic people skills, until I spoke to Sam.
The price of our quote was more reasonable than most of our other quotes, and whilst another quote was in a similar range, the good customer service received from II/Sam was what made us choose them.
I've had to go back with further information since taking out our insurance and have found II to be helpful and prompt - their live chat is useful when it is open during work hours. I am not really sure what the provisions are outside of these hours though, so can't vouch for that.
May 1, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Lola,
Thank you so much for taking the time to leave such a detailed and thoughtful review.
Sam was really pleased to help while you were completing the forms online, and to take the time to understand your home properly and look for a more competitive home insurance quote.
Older and more unusual properties often need a bit more care than a standard tick-box approach allows, so your comments about Sam’s knowledge, patience and people skills mean a great deal.
It’s also very satisfying to hear that the support hasn’t stopped there, and that you’ve found the team helpful and responsive since taking out your policy. We’re glad the live chat has been useful when you’ve needed it too.
Thanks again for choosing Intelligent Insurance, and for sharing your experience with us. It means a lot.
Outstanding customer service
Had a very positive experience recently setting up home insurance. Dealt with two members of staff - Phil and Vanessa - who were very prompt, polite and efficient.
The quote was much cheaper compared to other insurance companies and covers all my needs
June 2, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for taking the time to leave such a kind review.
We'll pass on your kind words to Vanessa & Phil
We’re really pleased we could help arrange home insurance that covered what you needed, at a price that compared well with the alternatives.
Thanks again for choosing Intelligent Insurance.
Feel a bit scammed
I got a great quote from Confused.com, but when I went onto the Intelligent Insurance website, the price suddenly went up over a hundred quid. Tried the chat bot and got the response 'the price is the price'. Feel scammed really.
June 2, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Michael,
Thank you for your review, and I’m really sorry to hear about your experience.
Quotes obtained via comparison sites can sometimes change when additional details are entered or amended on our website, as these factors can affect the pricing and available options. In your case, I understand some changes may have impacted the quote you initially saw.
I can see our webchat team followed up by email after the chat disconnected to help clarify some points around the business use, but we’d really welcome the opportunity to review things with you in more detail and address your concerns.
Please feel free to get in touch with us at contactus@intelligentinsurance.co.uk or via webchat at www.intelligentinsurance.co.uk/chat, and we’ll be happy to assist further.
Kind regards,
Customer Services
I was very glad to have contacted…
I was very glad to have contacted Intelligent Insurance after I had tried another company that was unable to answer my questions regarding a policy that would suit my needs. After going through the policy in great deal with me, I was pleased to accept the policy offered and at a better price than I had found for myself with other companies.
June 1, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Miriam,
Thank you for taking the time to leave such a thoughtful review.
We’re really glad you contacted us after struggling to get clear answers elsewhere. Finding the right home insurance policy can sometimes need a proper conversation, not just a quick yes or no.
It’s great to hear the team were able to go through the policy with you in detail, answer your questions, and find cover that suited your needs at a better price than you had found elsewhere.
Thanks again for choosing Intelligent Insurance.
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