I was looking for buildings and contents insurance for a coach house. Jack was extremely helpful and patient. He was able to answer all my queries and I feel assured I have obtained the right insuranc... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a new customer I was very impressed by the knowledge of the staff, the excellent customer service and the fact that there were no Bots or automated systems. I spoke with a real person after a very... See more
Company replied
It was great and reliable service. I found Jack and Katie both helpful and supportive. Jack, also explained the policy well. And the online service was quick and efficient. I've spoken to other h... See more
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First time dealing with this Insurance company as I needed specific insurance to cover building work. Quick, straight talking, and were contactable by phone immediately. Dealt with Emma Newman who,... See more
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Company details
About Intelligent Insurance
Written by the company
Intelligent Insurance is dedicated to finding home insurance for typically ‘hard to insure’ properties and circumstances. From unoccupied home insurance to insurance for listed buildings and holiday homes, we'll strive to arrange high-quality, competitively priced home insurance, whatever your property type, condition, usage or personal circumstances.
Contact info
4 Lakeside, Headlands Business Park, Salisbury Road, BH24 3PB, Ringwood, United Kingdom
- contactus@intelligentinsurance.co.uk
- www.intelligentinsurance.co.uk
4.5
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Price excellent and showed the alternatives
It was clear, concise and the price very competitive. It saved hours of trawling other sites.
May 31, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your review, Susan!
Nobody wants to spend hours trawling through insurance websites, so we’re really pleased we could make things clear, explain the options, and help you make an intelligent choice while finding a competitive price. We aim to live up to our name ; )
Thanks again for insuring your home with Intelligent Insurance.
Was handed to Philip who was such a…
Was handed to Philip who was such a knowledgeable and clear speaking person and he helped me decide which kind of insurance was best for our needs. He went through everything with us and was so efficient in how he handled our issues and he saw it through to the end. A very reasonable price too.
A real credit to the team.
May 29, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for such a great review, Debra.
Clear, knowledgeable and efficient from start to finish. That’s Philip’s superpower, and ours!
We’re really pleased he helped you find the right non-standard home insurance for your needs at a reasonable price. We’ll make sure your kind words are passed on.
Thanks again for choosing Intelligent Insurance.
VERY BAD
I have insured with them for two years - a non standard type of buildings insurance.
All was OK for the first two years, however, it seems they have changed the way they manage the policy going forward. This was not dealt with properly by them. Additionally I was not informed in advance that accidental damage to buildings would no longer be part of the policy.
Renewal price very high.
May 29, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Carol,
Thank you for your feedback, we're sorry to hear you have been dissatisfied. We are keen to resolve this for you so please send us an email to complaints@intelligentinsurance.co.uk with your policy number and/or address so we can investigate this for you. We look forward to hearing from you.
Best wishes
Intelligent Complaints Team
Website contains several glitches
Website contains several glitches, had to reapply quote increased questions and premium, poor set up of account details and still no insurance schedule. Online nightmare
May 28, 2026
Unprompted review
Reply from Intelligent Insurance
Good afternoon Brian,
Thank you for taking the time to leave your feedback. We’re really sorry to hear about your experience with our website and the difficulties you’ve encountered.
We understand how frustrating it must have been to repeat your quote and experience issues setting up your account. We can see that your policy documents were uploaded to your online account shortly after purchase and that a confirmation email was sent, but we appreciate this may not have been clear or easy to access at the time.
Your concerns are important to us, and we take feedback like this seriously. We’ve already acknowledged your complaint and a member of our team will be in touch with you directly within the next couple of days to investigate this fully and provide a detailed response.
Thank you for your patience while we look into this.
Kind regards
Intelligent Insurance Complaints Team
Genuinely awful company
Genuinely awful company. Had to cancel six months in, they charged me 50 pounds as an arrangement fee, then and extra 60 pounds cancellation fee. Effectively meaning I was charged 250 originally and only got 11 pounds back.
All they have is a chat service which you get an answer to and is quick and efficient. But still, absolutely awful.
Really bad service, please avoid!
May 27, 2026
Unprompted review
Reply from Intelligent Insurance
Good afternoon Julia,
Thank you for your feedback. I’m sorry to hear that you feel dissatisfied with your experience.
We aim to be clear and transparent about all fees from the outset, including any arrangement and cancellation charges, which are outlined before purchase. We’re sorry this has left you feeling disappointed.
I’ve reviewed your account and have provided a full explanation via email to address your concerns in detail.
If you would like to discuss this further, please feel free to reply to that email and we’ll be happy to help.
Kind regards
Complaints Team
Excellent service
Excellent service. Helped with other enquires. A pleasure to have delt with your staff.
May 27, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Peter,
Thank you for your lovely review. We’re really pleased to hear you received excellent service and that the team were able to help with your other enquiries too.
It’s always nice to know our staff made the experience a pleasant one.
Thank you again for choosing Intelligent Insurance.
A very professional agent
A very professional agent who clearly outlined the policy details and delivered a confident quote. A very well priced policy.
May 26, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Ian,
Thank you for your kind review. We’re really pleased to hear our agent explained the policy clearly and gave you confidence to take out home insurance with us.
Thank you again for choosing Intelligent Insurance.
Very helpful call handler(s) ☺️ 👍
Very helpful call handler(s) ☺️ 👍
My insurance issue needed a little more time and explanation than was suitable for a tick-box form.
May 22, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Ruth,
Thank you for your review. We’re really pleased our call handlers were able to take the time to talk things through properly.
Some home insurance situations simply don’t fit neatly into a tick-box form, so being able to speak to a real person can make all the difference - and that's where we really shine!
Thank you again for choosing Intelligent Insurance.
Easy online application for a house…
Easy online application for a house insurance quote and really competitive price. Spoke to Solange & Jack and found them really helpful and extremely friendly. Paperwork sent immediately after purchase. Highly recommend.
May 21, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your review. We’re really pleased to hear the online application was easy, the price was competitive, and that everything came through promptly after purchase.
Solange and Jack will be delighted to know they were helpful and friendly. We’ll make sure your kind words are passed on to them.
Thank you again for choosing Intelligent Insurance, and for your recommendation.
The website is very user friendly to…
The website is very user friendly to enter the information to get a quote. The chat function is helpful for clarification about questions that you’re not sure about. Whilst I was in the middle of the quote I received a phone call from Intelligent Insurance asking if I needed any help which I appreciated and showed excellent customer care. When I had decided to proceed with the policy the staff member I spoke to was friendly and professional.
May 21, 2026
Unprompted review
Reply from Intelligent Insurance
Dear David,
Thank you for your lovely review. We’re really pleased to hear you found the website user-friendly and that the chat function helped clarify things along the way.
It’s also great to know the phone call was appreciated. Sometimes a quick conversation with a real person can make the process much easier, so we’re glad the team were able to offer that extra support.
Thank you for choosing Intelligent Insurance.
I had reason to speak to an advisor
I had reason to speak to an advisor. He was very well informed and was able to clarify every point of enquiry. His manner was exemplary. I will definitely be giving this company serious consideration in the future.
May 20, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Sam,
Thank you for your kind review. We’re really pleased to hear our advisor was able to clarify everything clearly and that his manner made such a positive impression.
It’s always good to know when someone has taken the time to properly understand the questions being asked.
Thank you again for considering Intelligent Insurance. We’d be very happy to help in the future.
Returning customer
Returning customer. Received email a month before renewal date offering a great price £100 cheaper than last year. No brainier. Took 5 mins. Fantastic! Highly recommend.
May 18, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your lovely review, and welcome back!
We’re really pleased we could offer a renewal price that was cheaper than last year and that everything only took around five minutes to sort. That’s exactly how renewal should feel.
Thank you again for choosing Intelligent Insurance, and for your recommendation.
Well priced insurance
After speaking to a very competent nice lady i was sold a decent insurance policy for the price i paid
May 19, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Alan,
Thank you for your kind review. We’re really pleased to hear our adviser was helpful and that we were able to arrange a decent policy at a price you were happy with.
Thank you again for choosing Intelligent Insurance.
Fast, efficient and excellent customer service.
I went direct to Intelligent Insurance (not via a comparison site) after POLICY EXPERT cancelled my policy when I told them that I was to embark on a loft conversion. Intelligent Insurance were able to arrange my home and contents insurance, even with building work going on … and they cost £35 less than my policy with Policy Expert! Fast and efficient and I was able to talk to a real human being. Would certainly recommend.
May 11, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for such a brilliant review. We’re really pleased you came to us directly and that we were able to arrange your home and contents insurance, even with building work taking place.
It’s great to hear the process was fast and efficient, and that speaking to a real human being made a difference. We’re also very happy we could provide cover at a competitive price.
Thank you again for choosing Intelligent Insurance, and for your recommendation.
Easy to use website
Easy to use website
Clear instructions
Competitive quote
Fast acceptance of order
Policy through quickly
May 15, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Mrs P,
Thank you kindly for your review. We’re really pleased to hear the website was easy to use, the instructions were clear, and that your policy came through quickly.
It’s also great to know we were able to provide a competitive quote and fast acceptance.
Thank you again for choosing Intelligent Insurance.
Top class service
Quick response , found answers quickly, pleasant and friendly and was able to sort out quickly. Service was excellent and accurate
May 15, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your kind review, Clive. We’re really pleased to hear you received excellent service and that everything was resolved quickly and accurately.
Thank you again for choosing Intelligent Insurance.
The person on the phone was reassuring
The person on the phone was reassuring. She explained the process and answered my questions. She got cover sorted within hours.
May 14, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Claire,
Thank you for your lovely review. We’re really pleased to hear that our team member was reassuring, explained everything clearly and answered your questions.
It’s also great to know we were able to get your cover sorted within hours. We understand how important it can be to have things arranged quickly and with as little stress as possible.
Thank you again for choosing us.
Intelligent Insurance
Good communication and great service
Great service throughout. They were clear about what my cover included, sent timely reminders, reduced my premium this year, and quickly contacted me about a credit card payment issue on my side, which I’ve now resolved.
May 14, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Carolyn,
We’re really pleased you have chosen to renew with us again, and it’s great to hear that the communication and service throughout were clear and helpful.
We’re also glad the payment issue was quickly picked up and that you were able to get it resolved without too much trouble.
Thank you again for staying with us. We really appreciate it.
Intelligent Insurance
Do not allow the woeful web portal to put you off!
I generally decline to provide feedback for insurance companies until I have tested them with a claim ... which I hope never to do ... so it's a bit of a catch 22! However, I am making an exception here in recognition of the patience and persistence of the people at the end of the phone who, despite the woeful web portal, managed to accommodate and find fair prices for a couple of unusual aspects of a house and contents policy. Unlike some online companies (AVIVA in particular) who simply do not provide a telephone number, so you are literally on your own ... these guys provide a telephone backup which is answered promptly by people who actually listen and bother to understand what you are trying to achieve. For that reason alone - in these times of 'artificial unintelligence' - they get a 5* rating. And I hope Dawn gets a bonus for her exceptional customer service!
May 12, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Gary,
Thank you so much for taking the time to leave such a thoughtful review. We really appreciate your honesty, and we’re especially pleased that our team were able to help with the more unusual aspects of your home and contents policy.
We fully understand your comments about the web portal, and it’s something we know can be frustrating. That makes it even more important to us that there are real people at the end of the phone who will listen, understand the situation and do their best to help. That's our superpower!
Dawn will be delighted to read your kind words, and we’ll make sure your feedback is passed on to her. Thank you again for choosing us, and we’re very pleased we could help.
Kind Regards,
Intelligent Insurance Team
Easy update and renewal
Like most people I have little or no interaction with an insurance company except when taking out a policy or claiming. I haven't claimed so this is about taking out and renewing. In this case I needed to update a detail on the policy and decided to hone rather rthan risk online. I got through without difficulty and the issue was resolved in about 5 minutes and my renewal updated and sorted. Very easy.
May 11, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Bob,
Thank you for your kind review. We’re really pleased to hear that updating your policy and renewing was so straightforward.
Being able to get through to us easily and have things sorted in around five minutes is exactly the kind of service we aim to provide. Sometimes it’s just easier to speak to a real person and get the detail dealt with quickly.
Thank you again for renewing with us. We really appreciate it.
Intelligent Insurance
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