I was looking for buildings and contents insurance for a coach house. Jack was extremely helpful and patient. He was able to answer all my queries and I feel assured I have obtained the right insuranc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As a new customer I was very impressed by the knowledge of the staff, the excellent customer service and the fact that there were no Bots or automated systems. I spoke with a real person after a very... See more
Company replied
It was great and reliable service. I found Jack and Katie both helpful and supportive. Jack, also explained the policy well. And the online service was quick and efficient. I've spoken to other h... See more
Company replied
First time dealing with this Insurance company as I needed specific insurance to cover building work. Quick, straight talking, and were contactable by phone immediately. Dealt with Emma Newman who,... See more
Company replied
Company details
About Intelligent Insurance
Written by the company
Intelligent Insurance is dedicated to finding home insurance for typically ‘hard to insure’ properties and circumstances. From unoccupied home insurance to insurance for listed buildings and holiday homes, we'll strive to arrange high-quality, competitively priced home insurance, whatever your property type, condition, usage or personal circumstances.
Contact info
4 Lakeside, Headlands Business Park, Salisbury Road, BH24 3PB, Ringwood, United Kingdom
- contactus@intelligentinsurance.co.uk
- www.intelligentinsurance.co.uk
4.5
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good communication and great service
Great service throughout. They were clear about what my cover included, sent timely reminders, reduced my premium this year, and quickly contacted me about a credit card payment issue on my side, which I’ve now resolved.
May 14, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Carolyn,
We’re really pleased you have chosen to renew with us again, and it’s great to hear that the communication and service throughout were clear and helpful.
We’re also glad the payment issue was quickly picked up and that you were able to get it resolved without too much trouble.
Thank you again for staying with us. We really appreciate it.
Intelligent Insurance
Do not allow the woeful web portal to put you off!
I generally decline to provide feedback for insurance companies until I have tested them with a claim ... which I hope never to do ... so it's a bit of a catch 22! However, I am making an exception here in recognition of the patience and persistence of the people at the end of the phone who, despite the woeful web portal, managed to accommodate and find fair prices for a couple of unusual aspects of a house and contents policy. Unlike some online companies (AVIVA in particular) who simply do not provide a telephone number, so you are literally on your own ... these guys provide a telephone backup which is answered promptly by people who actually listen and bother to understand what you are trying to achieve. For that reason alone - in these times of 'artificial unintelligence' - they get a 5* rating. And I hope Dawn gets a bonus for her exceptional customer service!
May 12, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Gary,
Thank you so much for taking the time to leave such a thoughtful review. We really appreciate your honesty, and we’re especially pleased that our team were able to help with the more unusual aspects of your home and contents policy.
We fully understand your comments about the web portal, and it’s something we know can be frustrating. That makes it even more important to us that there are real people at the end of the phone who will listen, understand the situation and do their best to help. That's our superpower!
Dawn will be delighted to read your kind words, and we’ll make sure your feedback is passed on to her. Thank you again for choosing us, and we’re very pleased we could help.
Kind Regards,
Intelligent Insurance Team
Easy update and renewal
Like most people I have little or no interaction with an insurance company except when taking out a policy or claiming. I haven't claimed so this is about taking out and renewing. In this case I needed to update a detail on the policy and decided to hone rather rthan risk online. I got through without difficulty and the issue was resolved in about 5 minutes and my renewal updated and sorted. Very easy.
May 11, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Bob,
Thank you for your kind review. We’re really pleased to hear that updating your policy and renewing was so straightforward.
Being able to get through to us easily and have things sorted in around five minutes is exactly the kind of service we aim to provide. Sometimes it’s just easier to speak to a real person and get the detail dealt with quickly.
Thank you again for renewing with us. We really appreciate it.
Intelligent Insurance
Home Insuramce
The person from II, Sam, was polite, charming and efficient.
May 11, 2026
Unprompted review
Reply from Intelligent Insurance
Dear George,
Thank you for your lovely review. We’re really pleased to hear that Sam was polite, charming and efficient.
We have to agree, Sam is a real charmer, and we’ll make sure your kind words are passed on to him.
Thank you again for choosing Intelligent Insurance.
Your website would not let me pay .I…
Your website would not let me pay .I will go with another quote, as at 76years old I cant stand the hassle and obscurity of a messaging service
May 11, 2026
Unprompted review
Reply from Intelligent Insurance
Good afternoon Graham,
Thank for your feedback, although I am sorry to hear that you're having difficulties online. We're here to help if you need us - you can reach us on 03333 111110 or simply pop us a message at contactus@intelligentinsurance.co.uk and we'd be happy to call you.
Best wishes
Customer Services
Bad service can't understand basic instructions.
I had to update policy holder on our policy as our neighbour moved out, and someone else bought the flat. So I opened up chat. Explained what was needed. Agent asked me to give info. When I copied the info across they asked for the info again even though I had already sent them the info. I gave info again even though it was clearly in chat and then they copied it onto the policy 2x wrong, and they left the old policy still active so I had 2 active policies.
May 8, 2026
Unprompted review
Reply from Intelligent Insurance
Good afternoon David,
Thank you for your feedback. We’re sorry to hear that your experience updating your policy was frustrating.
We appreciate you taking the time to bring this to our attention and will ensure the issues you’ve raised are looked into as part of our ongoing service improvements.
We’re glad everything has now been resolved and your policy details have been updated correctly.
If you need any further assistance, please do not hesitate to contact us. As well as webchat, you can also reach us by email contactus@intelligentinsurance.co.uk or telephone on 03333 111110.
Best wishes
Customer Services
Reply from Intelligent Insurance
Hi Andrew,
Thank you for your review. We’re really pleased to hear you found the service professional, polite and knowledgeable, and that we were able to offer a good price too.
We like to think it’s not just the name that’s intelligent!
Thank you again for choosing Intelligent Insurance.
Easy to find the renewal information
Easy to find the renewal information, I contacted using Chat although it was difficult to find a telephone number on the website. However the renewal price was competitive and I accepted it.
May 6, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Charlotte,
Thank you for leaving a 5-Star review.
We're delighted to hear you decided to renew with us again this year. We work really hard to offer our customers fair value.
If we can assist you before next year's renewal, please don't hesitate to get in touch with us.
Kind regards,
Intelligent Insurance
I found it difficult to complete the…
I found it difficult to complete the information necessary as the form wasn’t very clear.
However on the plus side the premium was very competitive.
May 6, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your feedback. We’re sorry to hear the form wasn’t as clear as it should have been, and we’ll take that on board.
We’re pleased, however, that you found the premium competitive.
Thank you again for choosing Intelligent Insurance.
Easy forms and quick response to my…
Easy forms and quick response to my queries followed by the revised quote.
May 6, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Kate,
Thank you for your kind review. We’re really pleased to hear the forms were easy to complete and that we were able to respond quickly to your queries with a revised quote.
Thank you again for choosing Intelligent Insurance.
Very easy to deal with and very competitive
Couldnt have been easier to arrange special insurance for my mother-in-laws unoccupied property. The Team were very polite and friendly, every question was answered fully and all aspects were explained clearly and we felt that the price was very competitive also.
May 6, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for taking the time to leave a review. We're delighted we were able to find the home insurance you needed for your unoccupied property.
Please feel free to get in touch should you need any further assistance.
Kind Regards,
Intelligent Insurance Team
Easy to navigate online form
Easy to navigate online form. Finished quote via live chat which was efficient. Email to confirm sent promptly.
May 5, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you for your kind review. We’re really pleased to hear the online form was easy to navigate and that finishing your quote via live chat was efficient.
It’s also great to know the confirmation email came through promptly.
Thank you again for choosing Intelligent Insurance.
Reply from Intelligent Insurance
Dear Selena,
Thank you for your 5-Star review. We hope you are satisfied with your new home insurance.
If you need any further assistance, please do feel free to get in touch.
Kind regards,
Intelligent Insurance
It was great and reliable service
It was great and reliable service. I found Jack and Katie both helpful and supportive. Jack, also explained the policy well. And the online service was quick and efficient.
I've spoken to other home insurance companies whom I found were quite aggressive in their approach to me, in sorting out insurance for our family's home.
Thanks again for your help and would highly recommend to others!
April 30, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Patricia,
Thank you so much for taking the time to leave a review, we really appreciate it.
We're delighted to learn you found our team helpful and supportive. We like to think that's what sets us apart.
If we can help you any further, please do feel free to get in touch.
Kind Regards,
Intelligent Insurance Team
Easy to set up and got a very…
Easy to set up and got a very competitive price fir my house and contents insurance
April 29, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Mr R,
Thank you for your review. It's great to hear you we were able to provide you with a very competitive price for your home insurance.
We work really hard to stay competitive while providing a 5-Star defaqto rated insurance product.
Should you need any further assistance, please don't hesitate to get in touch.
Warm regards,
Intelligent Insurance Team
I compare the price I've been paying…
I compare the price I've been paying for the past 12 months and I'm absolutely stunned at how much I'm paying compared to other insurance companies.
I write this in reply to your response.
I've found several other companies who offer me exactly the same cover for 40% of your price. What annoys me most of all is the fact that I've been paying your vastly excessive premium for the past 12 months.
April 29, 2026
Unprompted review
Reply from Intelligent Insurance
Good morning Ian,
Thank you for your review, and I’m sorry to hear that you were surprised by your premium.
We understand that increases can be frustrating, especially when comparing prices across the market. Insurance premiums can change over time due to a range of factors, including wider market conditions, claims costs, and updated risk information.
As a broker, we’re committed to ensuring the pricing we offer remains fair, and to helping customers review their cover at renewal so it continues to meet their needs.
We’d be happy to review your policy with you, check that the cover still meets your needs, and see whether there are any alternative options available. If you’d like us to take look at your policy, please feel free to get in touch and we’d be very happy to help. You can call us on 03333 111110 or email contactus@intelligentinsurance.co.uk
Best wishes
Intelligent Insurance
Was quick easy to renew my insurance…
Was quick easy to renew my insurance now l can relax for another year
April 28, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Fehmida,
Please do take the next 12 months to relax - the hard part is done, your home is insured!
Thank you so much for leaving a 5 star review.
Kind Regards,
Intelligent Insurance
home insurance policy…
We took out a home insurance policy this morning. Got worried as we hadn’t had a confirmation email. I spoke to a lady named Katie. Who was able to send through another copy for us. She was very helpful and polite with her text messages.
April 28, 2026
Unprompted review
Reply from Intelligent Insurance
Dear Phyllis,
Thank you for leaving a 5-star review. We're delighted to hear you found Katie's assistance satisfactory in arranging your home insurance. We'll pass on your kind words - it'll make her day!
Kind regards,
Intelligent Insurance Team
5star review easy set up online and…
5star review easy set up online and cheaper price than previous year many thanks
April 27, 2026
Unprompted review
Reply from Intelligent Insurance
Thank you kindly for leaving a 5-Star review. We really appreciate it. Should you require any further assistance, please do feel free to get in touch.
Kind Regards,
Intelligent Insurance Team
Great service
Great service, easy to get hold of and answer any questions clearly and quickly. Nothing too much trouble. Second year using Intelligent for my home insurance. Very friendly staff, and competitive on price. Very happy 🌟 🌟
April 24, 2026
Unprompted review
Reply from Intelligent Insurance
Hi Kelly,
Thank you for renewing with us for a second year!
It's great to hear you found our services satisfactory.
Best wishes,
Intelligent Insurance Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.