Intercape Reviews 

The driver moved my daughter from the window seat she sat in first to a middle sit where she was suffocating. He put someone else in her sit and worse the tickets don't have seat numbers you sit anywhere. The drivers of this bus are bullies

Bus was behind scheduled time and staff personnel was very rude to a point .Where I was told I should have flied if I was rushing.Staff on yesterday's bus number 153 was very rude and driver gave unnecessary breaks which cause delay.Safely of passengers once the get to destination is not being considered. We got to Durban station all shops had been closed no arms were available which cause more dangerous and frustration.Taxis home were not available at that time because it's was Sunday and late.Town rests early,therefore passengers tend to be at high risk of being mugged.
How does such a respectful bus hires staff that doesn't hold professional ethics and customer service.
I was real upset and disappointed to be treated like I begged to be on the bus.When I actually paid my money.The service of cheaper bus is way more professional than of expensive intercape.

Ill rate 00000000000 for your terrible service. The worst nightmare😡. My mother was traveling from JHB to Estcourt Kzn she experienced a horrible service imagine she was suppose to arrive at 15:10 they had a 2 breakdown on the road a mechanic came however he could not solve the problem. Instead she arrive the following day at 3:10 am. They kept passengers hostage like criminals for 12hrs. Intercape must shut down they lost their purpose. One they dont service their buses which result to breakdown. Two they dont prioritize human well being. Three they dont care about safety and wellness of the passengers. They cruel and BARBARIC. I wonder who strategies their company day to day running because this nonsense and total bull shit. Im extremely angry and ill never advised anyone to use Intercape. They running a spaza shop🤑🤑🤑 my mother is 84 years and she couldn't take her medication at the right time. She was hungry and tired. They bribed them with pizza and cold drink of which it was useless. They vilolating Human Rights Act. How they capture passengers like criminals??? Ill never rest not until they rembuise my mother. They caused us so much stress and emotional brakedown. We couldn't sleep the whole night worried sick about our frail old mother, whos was held hostage in the cold. This has to stop, ill never tolerate this nonsense.

I was convinced that I can pay and select a seat and I didn’t receive that instead I was bullied and harassed by the staff and customers they continued to lie about the situation even after I went into a panic attack with lack of assistance that staff lied about how they conducted the situation. The customer care was no help aswell.

Extremely disappointing experience with Intercape.
We arrived in Upington at approximately 20:00 on Intercape Bus 002 MegaLiner. We eventually left at around 20:30, only for the bus to make a U-turn and return to Upington.
We have now been sitting here for an extended period with passengers receiving no proper communication or information. Our time is simply being wasted.
This is a long-distance overnight journey, and passengers have work and other commitments the following morning. Every unnecessary delay directly reduces the time available for passengers to rest before they have to start their day.
What is most frustrating is not only the delay, but the lack of professionalism, communication and consideration for paying passengers. We are expected to simply sit and wait without being properly informed.
This delay will obviously affect our arrival time at our destination, despite passengers having paid for a scheduled service.
Intercape markets itself as a professional long-distance transport service, but this experience has left passengers feeling disrespected and disregarded.
Bus: Intercape 002 MegaLiner
Location: Upington
Arrived: ±20:00
Left: ±20:30
Returned: Shortly after leaving
Still delayed: 21:18 and counting
Passengers' time matters. We paid for a service, and we deserve professionalism, communication and respect.
Intercape, this is simply unacceptable.

Service: IB1179

The drive from Stellenbosch shuttle there were two of them. One not driving the shuttle was very rude in terms of letting us know which shuttle to take. He had a device looking at people's name. He doesn't have manners to speak with client and conduct the business of inter Cape.

The Service is So Bad the Bus Delayed it was Suppose to depart around 7 and know it's almost 22h00 Still in Mthatha..and it just Stopped the Staff didn't even Inform us Passangers the Reason it stopped...The Service is Bad!!!!!!

The bus was late, it said it would depart at 15:09 but only arrived at 15:40. And also, the toilets have a very bad smell! I wish there could be something done about it. Put in air fresheners or something that can smell nice when flushing. Also have sanitizer.

I am very unhappy with the service I received from intercape
On August 25th I purchased a bus ticket from Pretoria to Port Elizabeth, for the 17th of September which is today that will leave at 17h00. Upon my arrival at the bus station around few minutes after 16h00,I was told the bus have already left. I ask why because it's not like I'm late but I'm early, the staff said they have changed the departure time to 16h00. To my surprise I didn't not receive any communication stating the matter.
Tried to make a call to intercape so I can understand why the bus left early. I even asked if the bus can wait for me on Johannesburg since I was told there is no longer a bus to PE that I can be put on. Really I was not happy and I'm still not happy about the service I got from the lady who was assisting on the call. She even told me in a rude manner that she was gonna hung up the phone, indeed she hung up on me while still on the call. I had to call back again and I was booked for the following day 18/09/2026.
Really is this the service we are gonna receive, right now as I'm writing this i have nowhere to sleep till tomorrow. I am an unhappy customer right now.

I am honestly dying in this bus, there is no circulation , it’s hot and the driver is stuck in his cubicle driving , I’ve been knocking I even called the intercape office , it is really hot, I can barely breathe. Omg.

I booked and my bus was supposed to depart at 17h00. Two days before my scheduled departure I was informed that my bus will leave at a later time which was 18h00. Tell me why at 19h23 I'm still at park station waiting for the bus that was ment to have left almost an hour and half ago. What's even more frustrating is that when I ask the only information I get is "it's coming"

Intercape buses are just pure nonsense, I thought mainliner is better but I was wrong, absolutely no leg room how can you sit for 15 hours with no way to move your legs, mind you im just an average hight but the journey is just torture, I will never book this nonsense bus ever

I travelled from Johannesburg to Cape Town on an Intercape Sleepliner bus no 244. I was the last passenger to get off the bus because I had several belongings with me. Unfortunately, I accidentally left my money bag on the bus. The bag contained R1,000 in cash.

After realising that I had left the bag behind, I immediately went to the Intercape office to report the matter. The bus had already left, but I was informed that the driver had found my bag and that it would be handed over to the next driver for me.

When I received my bag, I discovered that R1,000 was missing.

What concerns me most is that the money was in the bag when I left it on the bus, and the bag was later found and handled by Intercape staff. I therefore expected Intercape to conduct a proper investigation into what happened to my money.

I have already sent emails to Intercape requesting an explanation and the return of my money, but I have not received a proper response or meaningful update.

I am a student with no other source of income, so R1,000 is a significant amount of money to me. I am not asking for anything unreasonable—I simply want Intercape to investigate what happened and take responsibility for resolving the matter.

I hope Intercape will take customer complaints seriously, investigate the matter properly, and provide me with an explanation regarding my missing R1,000.

Very disappointing customer service and handling of a serious complaint.

I am extremely disappointed in this bus company. They failed me not once but twice in one week. On the 8th of August i booked a bus (mainliner) from DBN to JHB when I get to the station I am told to get into a big sky bus of which I have never agreed to, the bus only left after an hour with no explanation as to what caused the delay, on my return trip the bus arrived 2 hours late … I booked the mainliner bus that supposed to arrive in Durban at 15:00 but we only arrived around 8pm along the way we had stops of which those stops were not mentioned when booking.

Intercape it has always been a reliable company. it's fleet a clean and provides outstanding service with clear communication - drivers are very friendly, not to mention the tracking headquarters of intercape they monitor their Fleet checking if drivers have observed the speed limit. Thank you so much 💓 💗 💛 💖 ☺️

Horrible every single time. We have used the busses many times and every single time it just arrives later and later. The prices keep going up (yes probably because of the fuel prices), but still the same bad service. No option for compensations. No sorries... No nothing... Might as well start walking and you'll arrive earlier than the bus.

I am extremely disappointed with the service I received from Intercape at Johannesburg Park Station. I paid R740 for my ticket and expected professional customer service, but instead I was treated with disrespect and left stranded.
I arrived to board my 5:00 PM bus, but the staff refused to check me in because it was already 5:00 PM, even though that was the scheduled departure time. There was no attempt to assist me or offer a reasonable solution.
The behaviour of one staff member, Themba, was especially disappointing. Instead of trying to help, he appeared to influence the other staff members not to accommodate us. The staff acted as though they were above the customers, showing no empathy or professionalism.
As I write this review, I am still sleeping at Johannesburg Park Station because of what happened. It is unacceptable that a paying customer can be left in this situation after spending R740 on a ticket.
I urge Intercape management to investigate this incident, particularly the conduct of the staff on duty at Johannesburg Park Station. Customers deserve respect, fairness, and proper service. My experience has been unacceptable, and I cannot recommend Intercape based on how I was treated.

The bus drivers on bus 924 is very accommodating and kind.
Inside the bus is alot of cockroaches on-and-under the seats in the bus.

Intercape has truly lost it's value. This is my second time being on a bus with multiple cockraches in a span of 3 months. I sent them a video of the cockroaches the last time and the took it so lightly. Not only do we have to deal with buses being constantly delayed; multiple rude drivers and poor customer service; we have to be on a bus infested with roaches🤢

The ride was smooth no complaints, just disgusted there was a cockroach in the the bathroom, the one driver was a bit rude. Other than that it's alright. Take care of the pests! 🤢🤢🤢