Intercity Removals Reviews 

Intercity removals looked after us from day one. Our move was not a straightforward one and was from Wales to Cornwall. Claire helped every step of the way and kept us calm and sane! The guys that helped us move on the day were professional and had the upmost respect for our belongings and overcome all challenges. I would not hesitate to recommend this company to anyone!

Our initial removal went fine into storage. Communication was irregular, disjointed but friendly. However the move from storage (after 2 long years) to our new home 200 miles away was done initially ok but they had left some items behind (we had to tell them)! However rather than admit, it was excuses after excuses. Then no contact for 2 weeks except for when I rang to chase up what was happening to my stuff. Then lastly it was delivered with only 1 1/2 hours notice meaning a total change of our plans, leaving work, massively inconvenient and total chaos. Any apology or the suggested flowers for the inconvenience (it fitted in with another trip they had on so not really any additional cost to them as we’re 5 minutes from the motorway)? Nope, just silence as usual. So they’re ok as long as there’s no problems but then they don’t speak to you!
UPDATE: Thanks Grace for your response. However you state you wish there was something you could have done to make up for the poor customer service at the end. Well, at the time, Id already suggested that a bunch of flowers wouldnt have gone amiss as way of apology but they never arrived and Ive never heard from you since so again it would appear that your company really doesnt care about how its customers feel as long as youve had our money, which I paid religiously for 26 long months and I expected better frankly. Im sadly disappointed.

Intercity moved us on the 30th July they were excellent throughout. Couldn't recommend them enough. Thank you!

Having had very little notice for our completion date, Intercity Removals made everything happen with ease. Grace took my initial request and put my mind at ease that the date in question was possible. That was followed by an easy to do house assessment with Ciprian using a video call followed by a prompt and extremely competitive quote.
The team who moved us, Florin, Stuart, Mihai and Stefan were extremely professional, friendly and patient. They did a great job for which I am very grateful. Claire answered all my questions before the move with perfect clarity and kept in touch throughout the move ensuring it ran smoothly. Very friendly and professional support.
I will not hesitate to recommend them to friends and family. While I certainly do not plan on moving again anytime some, I would happily use them in the future.
Thanks all.

Intercity Removals were great. The movers were early and very efficient. Everything was carefully packed into the van. I would definitely recommend them for all of your moving needs.

Excellent customer service. Moved with intercity removals on a very stressful day. Grace and the team at intercity pulled it out the bag and our move went very smoothly. Have alot of experience in removals and this company went beyond to ensure the move went as planned. The guys on the van were very careful and helpful on a very hot day dismantling and reassembling difficult items. 10/10..... would give 11 if possible.

Very good experience with Intercity. Our contact at the office, Grace, was friendly, helpful and went the extra mile.
Our movers Florin, Ioan and Mihai were very good. Again they were friendly, efficient and made sure we were happy with everything they packed. A big thank you to them.
We would definitely use Intercity again.

What an amazing team, from enquiry to booking to removal day. I would highly recommend Intercity Removal, we have used them 3 times as we have moved around the UK with work. Nick , Auras, Florin , Lee, thank you for your friendly, efficient work on moving day and making the whole process stress free.

great service at a good price. the guys who turned up, Mihai, Robert & Lee, did a fantastic job and ensured a good quality, hassle free move.
They were pleasant, courteous, efficient and very obliging. A credit to themselves and the company.
Highly recommended.

This was my first move in the UK. The whole process of moving was very efficient and stress-free. Grace from the Intercity office was in touch the whole time (even weeks before moving) and was very friendly and responsive to my queries/requests.

On the day of the move, Ioan & Elisei were very much in charge, were very friendly and handled the move really well.

Overall, the entire team helped make the move much simple than what I had imagined. I would use their services again in the future. Highly recommended!

Great friendly efficient service from Grace in the office and the removal team.
Nick and Bogden. They arrived on time,
were very willing and polite and careful with my stuff. They listened to what I asked and the move went very smoothly. I would highly recommend the company. The price was very fair also.

Fantastic customer service from both Grace and Ciprian in the office walking us through as we have never used a removals company before. Grace even drove out herself to drop off some extra boxes after we underestimated.

Our removal team Florin and Robert on the day were fantastic - they were very accommodating while we juggled our cats between rooms, careful with everything, and very efficient at saving space.

Excellent service, punctual and efficient and took great care with all our things. Really good value for money and would definitely recommend.

Every aspect of the move was totally stress-free, really easy and simple. Thorough arrangements were made over the phone, then on the day Ioan and Mihai took care of everything. They did such a great, thorough, considerate job, and were really friendly, too.

Everything went so smoothly, it really helped us get off to a good start in our new home. Highly recommended!

This company understands customer service. From the initial contact, the home visit, finalising the move with the office staff and then the move itself, I couldn't fault anyone or anything. And on the day of the move Mihai and George just took charge, took great care of everything, and made the move alot less stressful. Excellent work guys.

We were finally able to move into our empty property during covid19 but needed a removal company we could trust. Grace in the office was most helpful booking us in and reassuring us of the safe processes for getting us moved. On the day we had Marius, Robert, Ciprian & John. Absolutely fantastic guys, they were really friendly and worked like troopers moving our furniture and boxes. They wrapped the TV really well in bubble wrap and we felt reassured that all our belongings were in safe hands.

I would 100% recommend these guys and really appreciate the great job they did in moving us home!

What great company and colleagues that work for them especially Marius &Ioan very polite careful and very professional would recommend to the poshest people out there customer service outstanding credit to the company nothing was to much trouble great work lads keep it up 👍

George and Alex arrived promptly and moved all our belongings with care. The also unloaded everything to which room we wanted them to go in. The whole team were brilliant to deal with over the telephone with any questions. Would recommend Intercity Removals to everyone!

Wish to thank the guys for the way they did everything for us from the packing of our special items, loading and at this end with our three musketeers unloading everything so quickly. Many thanks.

Mihai & Radu were amazing. Swiftly & helpfully removed all our contents from & to the new house without any damage or issues and kept friendly professional communication throughout the move. Definitely going to use Intercity again as whole company so helpful & amazing. Thanks guys