Interflora India Reviews 

I’m extremely disappointed and frustrated with Interflora’s service in Hyderabad- not once, but twice within the span of just a few days.

Order 1 – June 19, 2025.

I placed a flower order and paid an additional ₹199 for a specific delivery window (12 PM – 2 PM). Not only was the order not delivered on time, but I received a call at 2 PM saying the selected flowers weren’t available, and that they’d use substitutes while “maintaining quality and aesthetic.”

Without even asking me, the delivery slot was shifted to a later time in the evening. I had to call and argue to get it delivered before 5 PM because the recipient wouldn’t be available afterward.

When I asked for a refund for the time slot failure, I was told it would be added to an Interflora wallet instead of being refunded directly. That wallet comes with expiry conditions and can’t be used freely — I’d have to call again and repeat the entire incident to use it. Why should I go through that frustrating process every time?

Eventually, the flowers arrived and were droopy, lifeless, and completely lacking in quality — a complete mismatch for what I paid for. I called again (fourth time), sent pictures as requested, and the customer service rep disappeared. After chasing again, someone finally picked up, he was rude and borderline yelling, said a refund would be initiated, but it never came. The emails just say it’s “under review,” and nothing has moved for four days.

Order 2 – June 23
Despite the terrible first experience, I still gave Interflora another chance, only because I’ve had good service in the past. Today, I placed another flower order, again paid extra for a guaranteed 8–10 PM slot, and now it’s past 10 PM — no tracking movement, no updates, and no way to contact anyone. Every number is switched off or unresponsive.

At 10:38 PM, someone finally calls me saying a balloon from the order is unavailable, and asks if they can send the gift without it. I was shocked — are you seriously still collecting the items well after the delivery window has ended?

I asked for a manager to call me urgently, and as expected — no response.

At this point, I’m certain that even if the flowers do arrive, they’ll be in shitty, droopy condition again — and I’ll have to go through the same exhausting fight just to be heard. I’ve already spent nearly ₹6,000 across both orders, and instead of a joyful gifting experience, I’ve been left with stress, anger, and disappointment.

Hey Interflora team,
Its been a very unfortunate and disappointing experience with u. You are one of the most celebrated floral company in India but the service and promises are not kept. Last year Mr Jeet from your company collaborated with us and promised a couple of things. We have been following up continuously for that with no response. Then we come to know he has left the company and doesn't have anyone whom we can connect with. We reached out to thr team on insta also and the lady there promised us of a response but again a disappointment.

If there is anyone from the team who is reading this pls contact us on +919328736739 urgently.

We would not like to take this up more on other mediums of social media and wud like to resolve this asap.

KINDLY KEEP UP TO YOUR PROMISES AND RESPOND TO CALLS AND MSGES. PLS BE PROFESSIONAL

I tried placing an order for my mother in law to be on their site and there was an issue with the payment not going through . I thought I’ll call up and give it another shot. That’s how I connected with Shazaan who was such a blessing; helped me place that order with the note i wanted and sorted out the issue for me. The payment went through and even got a little discount. Worked out perfectly and she loved it. Interflora is always my go to for flowers in india 🤌🏼

I am very much satisfied and happy with the service of Inter flora.I am very much thankful to especially Mr Shazaan,who was handling my case for the step taken towards redelivering my bookey which was found damaged while receiving.
Thanks once again .
Regards
Girish Totla

Extremely disappointed with the quality of flowers. Very very poor quality flowers sent.i who never be ordering from them. They should shut shop.

The delivery was super late, This is the second time I am ordering and both the times the order was super late. The order window was 1-5pm but they delivery person showed up at 11pm. You cannot count on them to make any occasion special.

Very expensive, not that worth. same bouquet and planters are available at nearby shop atv1/4 price

Such a disappointing experience from interflora... Ordered flowers and cake for mothers day to be delivered before 12pm and lo behold they did not even deliver by end of the day.
Interflora promises to deliver next day (seems interflora doesnt understand that the gift meant to be given in the particular occasion means to be delivered on that day instead of delivering as per their convenience).
Moving out from Interflora for sure and recommend others also not to purchase from here...
Interflora order #14608825

Late delivery for Mother’s Day and poor quality of flowers. Missing items from the order. Full price charged.

Don’t order from here.

I have used their services quite a few times and have had issues half of the times. This time I purchased a bouquet of dried flower with a tiramisu cake and candy canes for my girlfriend.

What went wrong:
- Candy canes were plastic though they're described as "perishable" in the product description. By this logic every single product they have should have that description. Also did not get a refund for thisfalse advertised product.
- Wrong cake was delivered and I had to write them several times with photos attached of the wrong product before they were willing to pay me back (obviously with the credits for their website because why tf not) for their screw up, and of course, without admitting to them being at fault.
- Additional written note by another customer was received, which means that whoever wrote the note for her husband simply didn't get it delivered as it was wrongly placed inside my delivery.

Most of the replies I received were auto-generated general replies meant for most scenarios. Just do your job properly and read what your customers say. It's really not a difficult job.

I'd suggest others to find other local flower vendors who also can bring gifts for your loved ones instead of this unprofessional mess of an organisation.

Have always had a very pleasant experience ordering from Interflora. The delivery is on time always, the quality and freshness of the flowers is impeccable. Great job, guys!

Worse quality of flowera used there was no special note sent with the gift.

Pink glitter Bow on the arrangement is damaged . Bad experience!

THE Worst place to order. I would not recommend this site even to anyone u don’t like. Just so much Attu due by customer care, like they are replying to us and doing a favour. Never delivered on time or the next day also but kept saying it’s delivered. Like u can see all the reviews . THEY ARE THE WORST

Avoid at all costs.
Says order delivered but its day 3 and nothing has been delivered. Their service / call centre is the slowest in responding and they either give you the wrong info or jus plain lie saying it's going to delivered. Asked for a refund and still nothing from their end.
Pathetic.
Order#14015538

Order number 14041878
Terrible experience. They said my order was delivered last evening and only when I called to check on it - they said due to glitch in the system it showed as delivered. It hadn’t even been dispatched yet. Very very unprofessional.

Worst experience ever
Delivery confirmed until 5pm
Delivered after 10pm
Dispatched 8.24 pm
Customer support simply seit, KI only, no information/answer on my questions.
Conclusion: Never again

Pathetic … I sent flowers today ( Valentine’s Day ) which were supposed to be delivered before 12 noon today … am writing this review at 9.30pm and the news is that the attempted delivery and now it is cancelled … the disgusting part of the experience is that I have been trying to follow this up since morning and I could not speak to anyone in the company - if you call the contact centre and say you have complaint you will be told that the call volume is high and you have to chat with a useless faceless bot … I am thinking why the hell do they have to even take an order that they cannot deliver … completely pathetic … don’t even touch them … hopeless

My order number was # 14030018