Interflora India Reviews 

UPDATED REVIEW: DESPITE THE EMAIL BY THE VENDOR BELOW - NO EMAIL CAME TO ME. THEY ARE ABSOLUTELY RUBBISH. STAY AWAY FROM THEM. AFTER THEIR RESPONSE I FEEL LIKE GIVING THEM LESS THAN 1 STAR

Absolute cheats! They will book your order, send you tracking id and everything, delivery partner will come at any random time. and then they would just cancel the order. they are absolute cheats. stay away. they canceled my order, forget about refund but ruined the valentines day for me. Also please note that the reviews on mouthshut are all bought reviews. not genuine. Once the order is canceled, the way they give refund is through IGP credit! so not even direct refund. Thus, this company is a cheat company, that will take your order, not deliver your product and the refund will be in form of wallet balance (which you will never use because of the bad experience you would have had). please do not use this company and its services ever.

Updating my review further and the nightmare doesn’t end. A guy called Feroze writes to me at 11 pm asking me to confirm delivery for today (15th Feb). I send the confirmation email first thing this morning. It’s now 11 am and no reply from either Feroze or anyone else. This has been the worst service experience of my life. I had to write this additional reply because the reply from the company below is a total hogwash.

Worst ones to be trusted. I had ordered a hamper for someone and they fooled me since morning by saying it will be delivered in few hours but my flowers were not delivered. Please dont order anything from here because they are just a bunch of unprofessional fools.

Ordered flowers to be delivered. The flowers were delivered with no sender information (it was provided to them). When contacted, they offered a 20% refund which I agreed to. Now they are saying that is a voucher for future use. Why would I want to do business with them again?

I ordered a hamper and flowers for my sister. Initially all looked promising with delivery scheduled for the next day, but I then got a message saying delivery could not be attempted because they could not get hold of the recipient by phone. I checked with my sister and no one had attempted to deliver the hamper. I spent a long time on the customer support chat to check the phone number used, there was a typo in the number so corrected this and they re-scheduled delivery for the next day, but again no delivery was attempted and no attempt to phone the corrected number. Delivery was rescheduled a 3rd and 4th time but no tracking info provided and no hamper ever arrived. I am still trying to get my money refunded. Terrible!

We ordered flowers for a 90th birthday. They didn’t arrive. We queried with customer services and they apologised and asked if they should send them now. We said yes, they didn’t arrive for a second time . When we followed up for a third time they apologised profusely and offered to refund. No compensation. I’d have hoped they would simply deliver the flowers for free as an apology for the diabolical service . I asked for some recompense at which they simply said you can’t have any compensation as we’ve already refunded. Appalling. At least we got the refund. If I could aware
Negative stars I would. Steer clear. Rubbish

Horrible experience ordered on the 21st Dec to be delivered on 23rd still haven't received ordered.
It was for 90yr old aunt for Christmas who is on her own.
Disgraceful customer service pawing me with the same rubbish.
Can't even get a refund stay away from these this organisation not sure if it even interflora.

Horrible place to order form. I order a bouquet between 1-5 delivery and it was delivered at 920pm totally screwing up the 50th anniversary. The customer service team is unapologetic and over very very bad escalation management by phone and WhatsApp.

Amazing service and quality- this is my repeat order. From the time i placed the order, i was kept informed via WhatsApp. The selection range is wide and beautiful and the actual product is same as shown on the website. Delivery was prompt and the delivery man even offered to carry the gift into the house as it was heavy. The recipient was delighted. Thanks for the wonderful experience!

Great service respectful and beautiful items. I will be using them all the time

I sent a bouquet for a couple's Golden Wedding anniversary. The flowere were delivered on time and the recipient commened on how beautiful they were.

Regular user of Interflora, they have some of the most breathtaking flower arrangements and designs available on the market apart from great prices and quick delivery.

My last delivery was not completed due to no fault of theirs (I submitted a wrong contact number), After the delivery failed I emailed them late in the night, they responded immediately (Joanita you are a star!).

Resolved my issue, changed the contact details and scheduled priority delivery the very next day.

Could not be happier with them, highly recommend!

Ordered a gorgeous peach arrangement from Inter flora. Even received a message from them saying it was delivered to my mother Only thing my mother received- was a phone call from who I presume was a delivery person. Picture that accompanied the phone number was of a shirtless male!!! My mother did not pick up phone call. No flowers were received by her. So how can interflora say flowers were delivered?? They are “ investigating”. However my 80+ year old mother has no flowers and I am reminded of how precious time is and I feel terrible that she did not receive this small token from me

Thank you interflora . My bouquet in Chennai got delivered on time

Best wishes
Ganesh

A big shout out to Deval

I had ordered an arrangement for anniversary and because it f rain it could not be delivered

But deval reached out and assured the delivery

In such a world a small act of kindness can do a lot .

Thankyou Deval , you are an asset to the company

Fresh flowers beautifully arranged. Timely delivery. Sending plant food reflects well on the company’s motivation to keep the client and their flowers happy😊

My brother-in-law ordered a Rakhi hamper from them online from USA. I was shocked to see the hamper that was delivered to me, couldn't believe it was Interflora. First and foremost, the Rakhi was missing. The flowers were not at all fresh and dead almost. The bows, tassels was all broken and had fallen inside the basket. Double sided tape was visible everywhere. When i complained them, they said we don't take complaints from receiver, only purchaser. When my brother in law wrote them an email, they didn't reply for 2 days and in the name of solution, they said we will deliver a Rakhi and chocolate complimentary. What's the point of delivering Rakhi after Rakhi is over( for next year???). In the email, they claimed , we do rigorous quality checks and somehow missed this one. And after i saw reviews, i can see how many people are complaining about them. Horrible customer service, never recommending them to anyone. Wish i could attach photos for reference.

order no. updated as per request- 12761041

Placed 2 orders for rakhi hamper..one delivered on time but rakhis absolutely different from what was ordered , overpriced. Second, had to place multiple calls as delivery was delayed by more than 6 hours. Finally delivered hamper but without the rakhi. Unbelievable. Such poor services after paying prime prices (2k+) and delivery charges separately.

Pathetic service and quality.

I had ordered a premium bouquet and hamper. The card was missing. The cake was stale. Once the correct card was sent and replacement cake, that was stale too. When I informed the corresponding team of the same, a small refund for once stale jar was initiated! Instead of and entire refund.

Lost my money, embarrassed to the core(as this was a gift) and wasted my time. DO NOT EVER USE THIS SERVICE

I’ve used their services multiple times and never been disappointed … they are definetely the best in business

I have been an inteflora customer for the last 2-3 years, gifting flowers to my near and dear ones. Their service has deteriorated to new lows now. I had ordered an expensive bouquet for my wife’s birthday yesterday. Today morning at 9 they send me an email that some flowers are not available. I’m left with no choice but to accept the bouquet as it is. When the bouquet reaches me I find dry flowers given.
Absolutely no empathy from their customer representatives as well. Do not recommend interflora. They have lost a loyal customer.