Please taking photo for sending evidence for foreigner as me. Because I live in BKK, Thailand. I'd like to know how real bouquet looked like and my special person who received the bouquet got it actua... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered some flowers for my friend’s birthday and wanted to receive some photos of my gift before delivery. So i contacted their customer support and Nathalie from their custom support team really h... See more
Living abroad Interflora enables us to keep in touch with our family and show them that we care. I ordered pink roses for my aunts birthday - because the site was in Swedish I had some difficulty find... See more
We have used Interflora once before and have been very happy with the ease of ordering flowers in Sweden. We particularly want to thank Nettans Blomeri in Skoghall with whom we have dealt for many ye... See more
Company details
Written by the company
Interflora AB är Sveriges ledande företag inom blomsterfackhandel och driver idag den marknadsledande blomsterförmedlingen Interflora.
Välkommen till Interflora
Written by the company
- Interflora Blomsterhandel
- Vår vision är att få fler att älska blommor – och varandra. Det är det vi kallar The Flower Effect. Vi tror att det bästa sättet att visa känslor på är att skicka blommor. För att leendet hos den som får blommor är så äkta. För att blommor kan förvandla ett helt rum. För att de doftar gott. För att man blir lycklig i själen av att ge.
Leverans samma dag
Beställ blommor med leverans samma dag
Skicka Blommogram med leverans samma dag! Beställ vardagar innan kl 14, och lördagar innan kl 11 och få blommorna levererade samma dag.
Contact info
Gustavslundsvägen 18, 167 51, Stockholm, Sweden
- 08-634 44 30
- kundservice@interflora.se
- www.interflora.se
4.3
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Got help which was great
Got help which was great. Wish the arrangement would have been more like the picture
December 4, 2024
Reply from Interflora Sverige
Hi! If you get back to us with a picture of the bouquet to kundservice@interflora.se, we will investigate this further. Best Regards Interflora AB
Great service
Flower was a lil smaller than i've tought but it arrived in correct date, at a reasonable time.
Thank you for allowing me to celebrate our anniversary with my fiance.
November 24, 2024
Great experience!
The recipient enjoyed the flowers! The bouquet was beautiful and delivered on time!
Johan L.
California
November 6, 2024
It was easy to place the order and the…
It was easy to place the order and the confirmation of delivery was prompt.
October 30, 2024
Easy to order and fast delivery ⭐️
November 1, 2024
I don't recommend anyone to order from…
I don't recommend anyone to order from here. I chose Interflora because I see them as a serious company that I myself have received very nice flowers from before. But this is the worst choice I have ever made and I regret it so much and feel so sad and disappointed. I ordered something they call "The Birthday Bag" It should be a bag with a nice bouquet, a helium balloon that says Congratulations on it and a cone with chocolate that it should also say congratulations on there. I added a little extra money to get a big bouquet. I really wanted my friend to get something substantial and extra on his birthday. It starts with her being notified a day before even though I wrote that they would not do this as the flowers would be delivered to a company that is staffed from morning to evening. So it was no surprise at first. But then when the flowers come. Then there is no balloon and no chocolate too. Then it was the smallest bouquet I've ever seen. Should have gone to Ica instead..
I called in to their customer service, had to wait for 20 minutes before anyone answered. Got the answer that I have to email in a picture.
It also feels very embarrassing and not so fun to have to ask the recipient to take photos of bouquets and ask follow-up questions like did you get the chocolate? What did you think of the balloon? You feel so ashamed. The whole experience is ruined and I am really so deeply so sad about this. And on top of this, I have had to pay 113 Euro...
October 25, 2024
Unprompted review
Reply from Interflora Sverige
Hi!
First of all we would like to thank you for choosing Interflora and having confidence in us.
We are very sorry that you have been disappointed though.
I am not quite sure, from your review wehter or not the recipient has confirmed the lack of a balloon or if it is a matter of the balloon not being present in the picture.
I have emailed the flower shop to check wether the balloon was delivered together with the flowers and the chocolate as it was supposed to.
The bouquet that you ordered ought to contain these flowers:
3 apricot Germini, 3 apricot Krysantemum, 3 Orange Alstroemeria, 3
apricot Carnation and 2 Magnolia leaves + 4 green oak leaves.
It is not possible to see from the picuture that we have received from you wether or not all of the flowers are there. We would need to have a picture from above the bouquet to bee able to say if any flower is missing.
Regarding that the flower shop contacted the recipient in advance.
That is written under Köpvillkor on Interflora.se.
We always establish contact beforehand and a day in advance is not unusual.
You can write your own phone number in the field phone number to the recipient and then we can´t contact in advance. But then you must be sure that the recipient is at the address and how we get into the building.
The flower shops always deliver the bouquet in bud and then they tend to look a bit smaller to begin with. But after a while when they are more in bloom the bouquet will look bigger and more colourful.
We absolutely want to get know exactly what happened with your order and we are now waiting for the flower shop to come back to us.
As soon as we know what happened we will come back to you.
Best regards, Interflora / Carolina
Flower is now the same like i order
Flower is now the same like i order
Its not good
Sorry
October 1, 2024
Reply from Interflora Sverige
Hi! If you get back to us with a picture of the bouquet to kundservice@interflora.se, we will investigate this further. Best Regards Interflora AB
Warned the reciepent in andvance
Warned the reciepent in andvance, which ruined the experience.
Choclate was old and dusty. The opopsite of romantic.
September 23, 2024
Reply from Interflora Sverige
Hi!
Thank you for your feedback. The reason that we contact the recipient prior to delivery is to ensure that the provided delivery details are correct, and to get additional information that is necessary for delivery. That we contact the recipient via phone or SMS in advance is also specified in our terms and conditions.
We are so sorry that the delivered chocolate was not in the best condition. We have now refunded the value of the chocolate. Please do not hesitate to contact us at kundservice@interflora.se if you have any further questions.
Best Regards,
Emelie, Interflora Customer Service
Thank you for going above and beyond
Thank you so much for going above and beyond and calling me to confirm if the candy packaging should state congratulations or get well! That meant a lot to us!
September 14, 2024
It was a beautiful set of flowers but…
It was a beautiful set of flowers but the delivery wasn't good at all.
The delivery was suppost to arrive between 09.30/11.30 (like I requested) but instead we got the flowers after I call and complain with the store at 12.30/12.50 ish because the person whom delivery went to the wrong adress. For the price paid I did expect more.
Mvh Fabio
September 7, 2024
Reply from Interflora Sverige
Hi Fabio! I can see that you have had email contact with my colleauge Carolina and Jennifer and I hope you have solve this out now. Have a nice evening. Best regards Interflora AB Anette
Flowers were not good
Flowers were not good. I am really disappointed with them. It does not deserve that price.
August 23, 2024
Reply from Interflora Sverige
Hello,
Thank you for your comment.
Sorry to hear that you are disappointed with the size of the bouquet our member delivered.
If you want to make a complaint, please send a picture of the bouquet, your order number and comments to kundservice@interflora.se and we will help you to contact our delivering store.
Best regards,
Carina
Interflora
Great service.. on time
August 5, 2024
Reply from Interflora Sverige
Hello! It's great that you feel satisfied and that everything went smoothly! We wish you a nice summer!
Best regards Interflora AB
Perfect transaction.
August 2, 2024
Reply from Interflora Sverige
It's great that you feel satisfied and thank you very much for your great feedback!We wish you a continued nice summer! Regards Interflora AB
Prompt service and information.
July 8, 2024
Reply from Interflora Sverige
Hej! Vad kul att höra! Vi önskar dig en trevlig sommar! Mvh Interflora AB
Reply from Interflora Sverige
Hi Misgana! We are happy to hear that you are satisfied with the order and thank you very much for your nice feedback! We wish you a continued nice summer! Best regards. Interflora AB
It was my first ordering
It was my first ordering. A bit confused. Made several phone calls, finally it delivered in 2nd day. Persons were very fruendly and helpful
June 27, 2024
Reply from Interflora Sverige
Hello! Thank you for your comment, we wish you a nice summer! Best Regards Interflora AB
Reply from Interflora Sverige
Hej Anette! Kul att höra. Tack för er fina feedback! Hoppas ni får en fortsatt trevlig sommar! Mvh Interflora AB
Very disappointed with the quality and…
Very disappointed with the quality and quantity of the flowers I paid for relative to the price. Customer service was quick in their replies, however no positive outcome was reached. I would advise to buy flowers elsewhere.
June 12, 2024
Unprompted review
Reply from Interflora Sverige
Hi Callum!
We are very sorry that the bouquet didn't live up to the expected quality. I can't find your order in our system, but you are more than welcome to send us another email with a picture of the received flowers and me (or my colleagues) will have another look at your errand. We have a 5-day guarantee policy regarding the quality, if the picture shows the flowers withering - we will of course offer you an eventual compensation for this.
I wish you a very nice day!
Kind regards,
Interflora AB
Smidig best via telefonen
June 10, 2024
Bra service…
June 3, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.